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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,004
Neutral
14
Negative
101
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Best perfumes warehouse”

Isabela M.
12/11/24

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: 12/1/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (6,033)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (73) loyalty program (51) delivery time (66) quality products (51) customer service (546) rewards program (34)
Thumbnail of user isabelam25
Texas
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: December 1, 2024

Rare gems
July 30th, 2024
Verified purchase
• Previous review

All products original, a huge variety,rare gems all in perfect condition, in terms, very easy to find something you need,very well packed,wrapped like I bought them myself from the store. I'm living in USA and the orders arrived very quickly, love fragrancebuy

Date of experience: July 20, 2024

Thumbnail of user raquell168
Florida
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Fragrancebuy has been nothing short of amazing! The inventory is always being updated and added to with new perfume houses and old! I've been shopping from this sight almost exclusively. They value their customers and offer incentives! I love the rewards system! Thank you for being authentic and first class, always!

Date of experience: December 9, 2024

Thumbnail of user victorc677
New York
1 review
0 helpful votes
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December 30th, 2024
Verified purchase
• Updated review

Decided to buy a couple fragrances for this winter and I couldn't be more satisfied. Although delivery time was longer than my previous orders, I understand that it's probably because of the holidays. FragranceBuy.ca good as always!

Date of experience: December 20, 2024

FragranceBuy.ca is a frag head's paradise!
January 12th, 2024
Verified purchase
• Previous review

If you're ever in the hunt for a new fragrance, and don't know where to find the best price because most websites with good prices seem skeptical, look no further then FragranceBuy.ca! Wide selection, 100% authentic, fast shipping & great packaging. Couldn't be happier!

Date of experience: January 12, 2024

Great stuff, prices & service!
December 19th, 2022
Verified purchase
• Previous review

I was a bit weary about buying from a Canadian based website (I'm in USA). I thought shipping time and prices specifically would be high, but I was wrong. Shipping price is good, and the time was fast, though I am in NY. Nevertheless, I bought twice already and will continue to buy here. Great online store!

Date of experience: December 19, 2022

Thumbnail of user mattd378
Georgia
2 reviews
0 helpful votes
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December 18th, 2024
Verified purchase
• Updated review

FragranceBuy has a great selection of fragrances at competitive prices. I shop at other online discounters as well but FragranceBuy is probably the best. Shipping is good and usually pretty quick. I've only had one issue out of many orders. One product had leaked while in transit. Customer service was responsive and handled the issue promptly. I would recommend FragranceBuy if you have never given them a try.

Date of experience: December 8, 2024

Great shopping experience!
January 15th, 2024
Verified purchase
• Previous review

Selection, service, and shipping are all outstanding! I've placed a few orders with FragranceBuy and it's always been a great experience. I won't hesitate to shop here again.

Date of experience: January 15, 2024

First shopping experience at FragranceBuy
April 25th, 2023
Verified purchase
• Previous review

Great selection and prices. Shipping was fast and customer service was excellent! I will definitely shop with FragranceBuy again.

Date of experience: April 25, 2023

Thumbnail of user ronalda1622
California
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

First time customer, based in the U.S. It was a great purchase experience with very fair pricing. They shipped very quickly, the order got to me in just a few days (honestly, even faster than most companies located within the U.S.) and was packaged professionally and safely.

Oh, and the boxes are as cool as everyone said. Very impressed with FragranceBuy!

Date of experience: December 19, 2024

Thumbnail of user christines2339
Canada
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I've been with FragranceBuy for close to 10 years. So far, so great. They have never once let me down.
When an item was defective (manufacturer defect), they paid postage for me to send it back. (Keep those papers at the bottom of your box).

They refunded. No problem.

Armaf Imperial

Date of experience: December 20, 2023

Thumbnail of user christopherl1977
Maine
1 review
0 helpful votes
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December 18th, 2024
Verified purchase
• Updated review

I've purchased several times from Fragrancebuy.ca. I'm in their top tier loyalty program which also offers you benefits and perks. I would definitely recommend them for selection and price. They also do a great job shipping and excellent customer service. I will happily continue purchasing from them in the future.

Date of experience: December 8, 2024

One of my favorite Discounters
October 15th, 2024
Verified purchase
• Previous review

I've ordered plenty of times from Fragrance Buy and I would suggest them to everyone. I'm happy with all my purchases and plenty of times they are the first to receive new releases,etc and a great assortment of low price,designers and niche fragrances.

Date of experience: October 5, 2024

Thumbnail of user mateop23
Washington
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

I've been buying from fragrancebuy.ca for a while now and I gotta say even in busy holiday seasons they always been accurate about orders however even with some bottles being damaged from manufacturer I know it wasn't a shipping issue or a handling issue on the part of fragrance buy plus the prices are very reasonable.

Date of experience: December 21, 2024

Thumbnail of user danielt2995
Canada
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

FragranceBuy really tries to get the customer's satisfaction and it shows. All of my purchases of fragrances have been through this site. The customer reviews are mostly honest and dependable. I've done many blind buys here. The shipments are fast and well documented. They have many sales going on.You can't go wrong here.

Date of experience: December 12, 2024

Thumbnail of user michaelv3675
California
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Made a big order of 6 fragrances or so. One bottle (Kismet Magic) has a leaking sprayer that oozed perfume over the bottle. Leaks when it turns upside down. Idk if it was a problem with shipping or maison alhambra but either way fragrancebuy is responsible for material that they sell. Still a 3/5 because the rest came fine and the fragrances were cheap. If it was expensive, it would be a 1/5 for sure.

Date of experience: December 21, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Michael, we truly apologize for the Kismet Magic arriving with a leaking sprayer and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user michaelg10644
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This was my first purchase from FB and it was so easy to research the colognes within my budget. The search features are exceptionally well done and the buying process was simple. I received my order in 5 days. I will definitely be buying again.

Date of experience: December 15, 2024

Thumbnail of user nataliec1544
Canada
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Dealing with fragrance buy was really quick and easy. Within minutes of placing an order I received notification it was ready to ship! Shipping was a bit delayed but understandably not fragrance buy's fault! I ended up getting my product in perfect condition thanks to their dutiful packaging!

Date of experience: November 26, 2024

Thumbnail of user mariep1711
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I discovered Fragance buy from a referral by Sébastien the perfume guy on YouTube. I've since made about 4 purchases and referred many others. The prices are good the delivery is fast and the fragrances come in original packaging always sealed. I have full confidence every time I buy I will get what I asked for. The prices are excellent too! Thanks you for supporting me to build my perfume wardrobe!

Date of experience: December 15, 2024

Thumbnail of user robertw9675
Iowa
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I chose FragranceBuy.ca because of its good reviews. My order arrived promptly and was carefully packaged. I ordered three fragrances, all of which were in their original boxes. I will be buying more from FragraneBuy.ca in the future.

Date of experience: December 14, 2024

Thumbnail of user arina10
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

This is my go to place to order frangrances at discounted prices. Their customer service is great. Have had some issues which were resolved promptly. The order arrived on time and safely. Great prices compared to other discounters in Canada.
Plus, their loyalty program is one of the best. It lets you stack (some) dicount on top of an ongoing sale.

Date of experience: December 19, 2024

Thumbnail of user irwinr28
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase
• Updated review

I have bought many perfumes from Fragbuy and I always asked/request for some help of some sort (mostly change of delivery address). As always the customer / help service always comes through with flying colors... it makes all the difference in shopping experience for me.

Date of experience: December 19, 2024

Satisfied Customer
November 26th, 2024
Verified purchase
• Previous review

It was a pleasant experience buying from Fragrancebuy. Will be a repeat customer.

Date of experience: November 16, 2024

Thumbnail of user ettoe
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies:
1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles.
2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be.
3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances.

I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.

Date of experience: December 7, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Etto, we sincerely apologize for the issues you're experiencing with the Creed Aventus you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user krisb613
New Jersey
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Fragrancebuy.ca is one of the most reliable fragrance sites I use, and often has things that other sites don't have. I wish they gave free shipping on purchases of fewer than 5 bottles, but no one is perfect. And in this case, they had a fragrance for about $20 less than the few other sites that even had this rare EDT, so I was very satisfied. Will definitely use again.

Date of experience: December 2, 2024

Thumbnail of user arthurb731
Nevada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase
• Updated review

Fragrancebuy.ca is the only fragrance discounter I trust. All of the colognes I have bought from them were real and have delivered in terms of performance. Before I discovered Fragrancebuy.ca, I tried another discounter called Joma Shop. I ordered 5 colognes and 4 of those 5 disappeared within 15 minutes of application. I'm not sure if the colognes were fake or defective. I never ordered from Joma Shop again. The only downfall of ordering from Fragrancebuy.ca is that it takes a while to get my order. I live in Nevada and they are based out of Canada.

Date of experience: December 7, 2024

Legit
June 13th, 2024
Verified purchase
• Previous review

I've made a few purchases from FragranceBuy.Ca and have been very satisfied. All of my fragrances have been authentic.

Date of experience: June 3, 2024

Very Happy With My Purchase
November 11th, 2023
Verified purchase
• Previous review

I have been having bad luck with fake products and poor service from other discount retailers (Jomashop&Fragrance.net). All of the colognes I bought from FragranceBuy.CA smell the way they should and perform they way they should. They don't disappear 10 minutes after I spray it on my skin. This was my first purchase from them and there were five colognes in all. All five are genuine and I got them all at a great price!

Date of experience: November 11, 2023

Thumbnail of user jeremym2363
California
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

Always have the best prices around. The amount of fragrances that can be found on the website versus others is a plus. I would like items shipped to be protected by the packing peanuts around all sides of the products at all times. My fragrance bottles were probably hitting on one side of the bare box throughout the shipping process prior to opening. I also would appreciate having fragrance samples tailored to my gender or unisex samples when selecting Package protection.

Date of experience: November 18, 2024

Thumbnail of user lisan1754
Canada
1 review
0 helpful votes
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December 10th, 2024
Verified purchase
• Updated review

I ordered Tim Ford Bkack Orchid as a blind buy but surprisingly I really really like it more than I thought. It is definitely authentic. The "perfume" version lasted forever on my skin. Great buy, highly recommended

Date of experience: November 30, 2024

Best customer Service
August 21st, 2024
Verified purchase
• Previous review

I've placed an online order without a discount code which I wasn't aware it was sent to my email. I then contacted customer service by email regarding this, and right away the next day my request was fulfilled and they've replied back politely and said that they would be hlad to honour it. Very professional and appreciates customer loyalty, I've never been disappointed in any products from Fragranebuy

Date of experience: August 11, 2024

Thumbnail of user olgac303
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Despite initial skepticism and doubts my experience with FragranceBuy ended up to be amazing. Not only the products are genuine but so far everything I purchased came in a pristine condition. Selection of niche perfumes is incredible and service is spot on. Plus I love the loyalty program!

Date of experience: November 22, 2024

Thumbnail of user jabrees
Florida
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Love this company. There are always as advertised. I have ordered over 30 different fragrances from them and all orders have been flawless. I still have a wish list so I plan on continuing to do business with them. I really have no complaints at all.

Date of experience: November 24, 2024

Thumbnail of user antoniom1001
Rhode Island
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

In the past few months I have gotten the itch for fragrances and I'm someone continues to search for the best deals and prices online for fragrances. Looking at both pros and cons. ( product, delivery, shipping, loyalty program, discounts ect.)FranfranceBuy.ca continues to be my number one place to purchase fragrances. Prices are unbeatable and their loyalty program is insane. Additionally consider the shipping free, because with the loyalty program is you spend $99 for a 100 point gets you pretty much free shipping or purchase 5 items you also get free shipping. Every order you also get a free sample!

Date of experience: December 8, 2024

Thumbnail of user robertw9665
Canada
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Use a better delivery company. Given a new delivery date 5 days in a row. It took me calling them to complain before it showed up

Update
Fragrance replied to my earlier review very quickly. They provided me with a suitable resolution. I wouldn't hesitate ordering from them again.

Date of experience: December 11, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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