FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
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This company responds to reviews on average within 3 days
Very pleasant browsing and a large selection of niche and designer fragrances to choose from. A lot of sold out choices but some are restocked quickly.
Date of experience: April 1, 2023
Had a slight hiccup processing my order while using a VPN, their card processor flagged my order as fraudulent. Otherwise a superb experience and quality products at an unbeatable price.
Date of experience: September 19, 2023
Ordering was super easy, the price was much lower than in-store and arrived as expected with no damage very quickly.
Definitely ordering again and highly recommend!
Date of experience: March 24, 2023
Authentic fragances, nice price, well packaged, receive one xerjoff 40knots decant that it's going to be my next purchase and other 3.4 ounce fragance as a bonus, totally satisfied with this transaction
Date of experience: July 17, 2023
I've been with FragranceBuy for close to 10 years. So far, so great. They have never once let me down.
When an item was defective (manufacturer defect), they paid postage for me to send it back. (Keep those papers at the bottom of your box).
They refunded. No problem.
Armaf Imperial
Date of experience: December 20, 2023
It's just KNOWN: Fragrancebuy is the BEST Fragrance website in the world
I expect everything to go perfectly, ALWAYS. And they never disappoint me.
I'm sure someday they will $#*! up an order, life isn't perfect
Hasn't happened yet, for me.
Thanks Frangrancebuy!
Date of experience: March 10, 2023
I received my order fast and it was nice to see a sample of the new xerjoff erba pura gold fragrance included with my purchase. My overall experience has been positive. Thanks.
Date of experience: October 9, 2023
I received my order on time without any incidents and appreciate the extra surprises in the shipment. I definitely appreciate the experience.
Date of experience: July 17, 2023
Fragrancebuy is officially my go to place to buy fragrances. The prices are so good and they are Canadian!. Shipping however if something i do not like as it is a bit pricy but it's really fast tho. Overall 10/10 company products always arrive in good shape with plenty of packaging
Date of experience: October 21, 2022
Parcel came fast. Efficient. I had ordered 1 100ml tester, but instead received 2 X 50ml of brand new bottles which was a nice surprise. Packaging was great. Perfumes were legit and brand new. Will definitely be ordering more. Thank you
Date of experience: November 24, 2022
Had a great experience shopping with fragrance buy. Since this was my first experience buying a product out of the states I was a little cautious but I was able to track my package the whole time and everything arrived without any issues. Will definitely keep using Fragrancebuy as a go to stop for my fragrances.
Date of experience: December 20, 2022
I have been buying for many years and the items are authentic, and as described. My shipments are always sealed in a box with packing peanuts and bubble wrapping. I tend to receive in less than 1 week.The site got better by adding the filter system. What I would love to see is fragrance notes so I don't need to search multiple sites on a new fragrance. I would also love if smaller bottles were available for sale or for sampling. I usually spend couple hundreds of dollars at a time and some of my purchases are blind buys, and they aren't all love at 1st sniff. An exchange program/system if you don't like the fragrance, you can exchange for something of equal price would be amazing. I wouldn't mind buying testers as I have bought some before from the site. Thank you.
Date of experience: December 28, 2022
I made my first purchase with FragranceBuy in July after watching a review by FragranceKnowledge on Instagram. I signed up from the loyalty program then and before the end of August I was already at the highest tier Eau "Addict". I have contacted their customer service with an issue with an order and received a timely response to help resolve the issue with no hesitation. The FragBuy Care has allowed me to not only protect my shipment but introduce me to new fragrance I might otherwise not have the opportunity to smell. All my shipment have been packed with care and the FragCitement I get when that red box is sitting at my door is unmatched.
Date of experience: September 29, 2023
This was my first experience with Fragrance Buy. I must say I was impressed. I ordered two bottle of cologne and received an extra bottle plus a sample of PDM Herod. The order had plenty of packing material to protect it from damage and everything was received as described. I have already placed my next order and getting Fragcited!
Date of experience: July 17, 2023
Wore YSL La Nuit De L'homme for the past six years and never strayed from the brand. Had a few days downtime during hurricane Ian so got bored and finally scratched the itch to try somethings new, (thanks to going down a random rabbit hole on YouTube with GentsScents). Love the three scents I purchased, love the communication and speedy delivery. Only ask- throw in some random samples next time! Wanting to purchase more but not sure what to try!
Date of experience: October 7, 2022
I have wanted a bottle of Gold Coast for months but would not pay full price. Then I found out that Fragrance Buy sometimes offers testers but I had to wait until some were available. Recently I was able to purchase one. It arrived earlier than I expected and is perfect! I even repurposed a different cap so the perfume can macerate until Spring, when I intend to use the scent as my signature.
Date of experience: December 15, 2022
Every experience that I've had with Fragrancebuy.ca has been the best online shopping experience. I've never received orders so swiftly and these are the only international orders I've placed, yet I always receive orders more swiftly than from any other online retailer. Everything is always very well packaged and sold at the best prices I've seen. Could not ask for a better experience!
Date of experience: November 17, 2022
Purchased 5 fragrances. They showed up in about a week. It's a long way to Texas from the great white north. First off, the prices just cannot be beat. Then the packaging, all 5 came in one big box, stuffed with p- nuts. The individual boxes looked like they hadn't moved, at all. After removing the frag boxes, a free PDM sample. I mean, come on. Everything about Fragrancebuy has exceeded my expectations so far. I will definitely be a repeat customer.
Date of experience: December 1, 2022
Hello, I have been purchasing from FragranceBuy since April '22 and you guys have some of the best prices imaginable and you have a pretty array of fragrances.
My only gripes include the processing time to get fragrances shipped(difficult to wait lol), there could be even more of a variety of fragrances(some niche brands are not available), running more specials, free gifts with purchases(like discovery sets), better review videos, more deals for loyal customers, fragrance bundles, and engaging with more social media influencers- IG: theSUNK.
Date of experience: March 28, 2023
These guys are awesome. Fast shipping (i have tried three or 4 other platforms where shipping takes ages cause they post fragrances as being available while they re not and wait for you to make the order then order it for you... which has never been the case with FragranceBuy. So i trust them more and I dont order from the others anymore).
Genuine perfumes, perfect packaging and great loyalty points program.
If I can suggest, add more testers and decants...
Date of experience: December 17, 2022
I was very satisfied with your service. Your online site is easy to use and the delivery was fast and efficient.
P.S. The box the article came in was really cute and festive. It was a nice touch. Thanks. You're real professionals!
Date of experience: November 1, 2022
Made a decent sized order and one of the fragrances arrived broken and soaked through the box. It ruined the packaging of another fragrance but I don't really mind that. I emailed them and hope to get a response, rectifying the problem.
Date of experience: December 4, 2022
I am very dissatisfied that I left ny phone number to be reached by the courier driver and yet I got no call, and my package was delivered to the wrong address.
Date of experience: January 12, 2024
Fragbuy.ca's customer service is second to none! I've contacted them 3 times in the last couple years, trying to get out of stock, hard-to-find fragrances, and all 3 times they've gotten me what I was looking for. They're super helpful and always so kind in the process. They're the best! Thanks again FragranceBuy! You guys are awesome!
-Christian
Date of experience: December 4, 2022
I have had nothing but good experiences with Fragrancebuy.ca. They are always available to answer questions and they offer great prices with excellent selection. I will be buying again.
Date of experience: October 26, 2023
I ordered Jean Lowe Immortal. When I received my order, the packaging was opened and the exterior box was for Immortal, but the inner packaging and the bottle itself was Jean Lowe Nouveau. So, someone there actually opened the package and switched out the products for some reason, which leads me to believe there is zero QC in Fragrance Buy's Shipping Department. Customer Service was pretty quick to respond, but the product was no longer in stock so I couldn't exchange it, which was super dissapointing, and instead was provided a label to ship the product back for a refund. I appreciate the response from Customer Service, but I will not order from Fragrance Buy again.
Date of experience: July 13, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Klay, we sincerely apologize for this misdelivery and the frustration, inconvenience, and disappointment caused. We kindly reached out on help@fragbuy.ca and kindly await your response.
Best regards,
The FragranceBuy Team