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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,065
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (556) rewards program (35)
Thumbnail of user peters1567
Pennsylvania
2 reviews
0 helpful votes
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April 7th, 2023
Verified purchase

No problems with cologne sent all original box unopened. Shipping time slightly delayed due to customs? Overall very happy. Have ordered 3-4 times and never a problem!

Date of experience: April 7, 2023

Thumbnail of user melissae976
California
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Ships fast from Canada with FedEx--and I can redirect shipment for pickup at FedEx Office location to avoid porch pirates. No sales tax for US sales, great selection and prices. Green packaging, all cardboard and compostable packing peanuts. Fragrancebuy also has a great rewards/frequent buyers program. Products are genuine, no knockoffs or counterfeit items.

Date of experience: October 27, 2022

Thumbnail of user ashleym842
Texas
2 reviews
0 helpful votes
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November 11th, 2022
Verified purchase

Woow! Where do I begin!? Fragrance buy CA is excellent in all that they do from purchase to delivery! My shopping experience has been excellent. It's easy to find fragrances, save them to a wish list and/or request notices for restock items. The packing and shipping experience is top notch! I always get notices when orders are shipped, in transit, or out for delivery. I love the membership tier program with certain level discounts for each! The prices are totally unbeatable and FBCA has every scent type from designer to niche to some indie brands. I've made several purchases and will continue shopping for my scents on FBCA. Oh and should you need to return, the process is seemless, the FBCA customer service team is very responsive via email and professional. They've set the bar in my book.

Date of experience: November 11, 2022

Thumbnail of user jaquelm
Canada
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Can't say any word than "Awsome".
I am so amazed with their price tags compared to other virtual fragrance store so immediately placed five order in my wish list.
In terms of shipment, estimated time of arrival is just bang on. I recieved the items all in good condition and secured propely.
Thank you fragrance buy.

Date of experience: October 6, 2022

Thumbnail of user uchej1
Canada
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Fragrance had the exact scent. Will purchase next time loved the packaging

Service
Value
Shipping

Date of experience: July 28, 2024

Thumbnail of user marcusd235
Florida
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

So fragrancebuy has finally gotten the Layton clone back in stock and it seemed like forever, but "It's back" and OMG it smells so much like PDM Layton that it's insane. You better grab you a bottle before they sell out again. I purchased two just to be on the safe side and I'm so glad I did. At the moment no other site is carrying the fragrance "AL HARAMAIN DETOUR NOIR" if I can't bet on any other place to find my fragrances at a cheaper price I can always depend on Fragrancebuy.ca and thanks Ms. Asley at Fragrancebuy for always keeping me up to date.

Date of experience: January 11, 2023

Thumbnail of user manishp67
Canada
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Only one thing that you should do is try to change your shipping courier, specially "Shippie".
Last two times i had very very bad experience with them they have Zero percentage of experience of shipping, Zero percentage of experience of customer handling, never delivered on time, deliver product to wrong address
So my kindly request to you that please change this "Shippie" courier service as soon as possible.

Products used:
Cologne

Service
Value
Shipping
Quality

Date of experience: September 14, 2022

Thumbnail of user cynthiae837
California
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I contacted Fragrance Buy via email to inquire about an out of stock fragrance that I've been wanting to purchase for my husband. I've submitted to be on the list to get notified when back in stock-but I wasn't notified when it was back in stock and I missed out on the buying opportunity. A nice representative located the fragrance and set up a special purchase order for the fragrance. Awesome customer service! Fragrance Buy is the best fragrance discounter hands down! Thanks so much!

Date of experience: November 1, 2022

Thumbnail of user guadalupem170
Texas
2 reviews
0 helpful votes
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October 26th, 2023
Verified purchase
• Updated review

Fragrancebuy.ca is my go to online fragrance store. They ship quick, I usually get my order in about a week. Packaging is great, never damaged. I will continue buying from this online store.

Date of experience: October 26, 2023

Great experience
September 3rd, 2023
Verified purchase
• Previous review

Fast shipping compared to other fragrance sites. Fragrances were packaged very well. Will continue to buy from this site

Date of experience: September 3, 2023

Thumbnail of user richardc3836
California
2 reviews
0 helpful votes
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December 29th, 2022
Verified purchase

Many fragrance prices are better than I can get in the USA even with the cost of shipping. New releases are available here before they're available in the USA. Less than a week from Toronto to Sacramento California. My go to fragrance site!

Date of experience: December 29, 2022

Thumbnail of user troyr237
Kansas
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I haven't yet received my 1 million royal, but my overall experience with fragrancebuy.ca is great this site is my go to when I want a new fragrance they have a huge collection.

Date of experience: March 23, 2023

Thumbnail of user kwabenat1
Illinois
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

You guys never disappoint. I Love this one so much.( Club de nuit Man)Smells so Freshhhhhhhhhhhhhhhh

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2024

Thumbnail of user jenn103
Canada
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

I purchased it knowing there was no cello but there were a few other issues with the fragrance. Fragbuy sent me a return label and gave me a full refund on the purchase.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 24, 2023

Thumbnail of user matthewk1173
Canada
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

This was the first fragrance I've ever purchased for myself and it was great. I picked up a tester of Layton by Parfums De Marly and wow is it impressive. Everything arrived quickly and the product itself is great.

Date of experience: November 26, 2022

Thumbnail of user es457
Canada
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I find what I like all the time. The best place for parfums

Date of experience: June 23, 2024

Thumbnail of user ronk494
Canada
1 review
0 helpful votes
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June 26th, 2024
Verified purchase
• Updated review

Hard to reach your group by phone to reorder. Delivery service does not follow instructions.

Date of experience: June 16, 2024

Smells
November 15th, 2022
Verified purchase
• Previous review

Products great. Communication with staff unacceptable.

Date of experience: November 15, 2022

Thumbnail of user briannar134
Canada
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I had to cancel my order as the coupon I had didn't apply properly and was emailed back quickly and given a new code to use. This is my 2nd time ordering from fragrancebuy.ca and I will definitely keep buying as my wishlist is growing. I love the super safe and secure packaging they use, I can't imagine it breaking even if a courier kicked it off a truck. My perfumes smelled exactly like the previous bottles or samples I had so no worries about fake perfume. I would recommend this company to anyone over any other source for perfume.

Date of experience: November 10, 2022

Thumbnail of user tonyy490
Puerto Rico
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase
• Updated review

Item arrived on time not damaged and as described.

Date of experience: June 22, 2024

Good perfume
May 1st, 2024
Verified purchase
• Previous review

Perfume came as described, shipping was as expected. Good pricez

Date of experience: April 21, 2024

Thumbnail of user josepha2227
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Always happy with my purchases from this company and will be happy to buy again as always!

Date of experience: August 1, 2024

Thumbnail of user kalebm32
California
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Everything was great on Fragrancebuy.ca's end. FedEx on the other hand was horrible with transporting, getting the item delivered at the expected time (late by 3 whole days LOL) and when I went to pick it up in person at FedEx I was told it would be ready for pickup at 6:30pm…I arrived at 7:20 and was standing until 8:05 when someone finally arrived with my package. Fragrancebuy.ca deserves 5 stars but the delivery with FedEx really kills it. I may or may not be buying from them again just based on the fact the partner with FedEx. (This is not just FedEx slander this is legit. $971 of fragrance some was supposed to be a birthday gift and arrive on the 22…on the 25th they said they tried to deliver but I gave specific instructions to call me so I can let them in the gate or meet them out front. They never called. Not updated saying that it was out for delivery? Their tracking with email and text system sucks. When u go to track a item it feels like ur tracking a letter being delivered by pigeon. FedEx is dog sh*t terrible) -Ka Leb

Tip for consumers:
This site is very useful but very dangerous for ur wallet if u love fragrance. If u plan on buying in the USA (I live in the west coast) be prepared to wait almost 12 non-business days AT LEAST. Unless they change shipping partners with someone other than FedEx I’m not sure if I will return which is a shame. Great service, products, and prices but FedEx really kills it for me. Cheers. -Ka Leb

Products used:
Men&women’s fragrances.

Service
Value
Shipping
Quality

Date of experience: February 27, 2023

Thumbnail of user karenl3987
California
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

I was a little worried about ordering from a Canadian site and dealing with currency and customs but I shouldn't have been concerned. Great customer service and quick shipping!

Date of experience: September 16, 2023

Thumbnail of user danielg2402
California
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Easy to navigate website. Extensive selection of niche and designer fragrances at competitive prices. I am a repeat customer and I will come back to Fragrabcebuy to purchase more.

Date of experience: May 29, 2023

Thumbnail of user sarahh2544
Canada
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Felt like white glove service from the order confirmation, tracking, to the unboxing experience. Fragrances came in perfect condition. Will definitely order from them again.

Date of experience: June 5, 2023

Thumbnail of user nathang398
California
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I've been ordering from Fragrancebuy for many years now. They have the best deals on fragrances. This is where I find a lot of hidden gems. One request would be to have an indication on how many of a frag are in stock. I and assume many other frag heads keep a wishlist of perfumes in the cart to watch when they get low to know when to pull the trigger and buy.

Date of experience: October 11, 2022

Thumbnail of user judym1527
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I've been having a blast blind buying and discovering scents I wouldn't have been able to get without overpaying for shipping and VAT fees being from Canada.
Shipping is prompt and products are authentic.
Just had a bit of a hickup with perfume leaking in one of my orders but they rectified partially and decided I can live with that.
I will continue to order from this amazing site!

Date of experience: October 1, 2022

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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