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Fragrance Buy has a rating of 4.8 stars from 6,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Good experience in all my orders so far.It was just me, now friends started their journey with you.
Date of experience: September 10, 2023
I love FragranceBuy and have been a customer for many years but I'm never shopping a sale with a free shipping offer. Two days of nonsense and never received my order. Fortunately, FragranceBuy say they will refund my purchase whenever their crap shipper gets my order back to them.
Update (two weeks later): They may not reply to emails but FragranceBuy is lightning fast if you leave a bad review. They have asked me twice to make changes to what I wrote so here is word for word what I told them:
"My review describes the situation as it happened, including the refund (after a week).
"I still was sat up all day until 9pm waiting on a delivery which never arrived with no notice. It took addressing you directly for your customer service to take interest despite having been CC'd on the entire ludicrous correspondence with your delivery service.
"Other potential customers have every right to know what I think. If I do update the review, it will be with a copy of this email.
"If you care to take a moment, you can see how long I have been a customer and how much I have spent with you through the years. I've been an enthusiastic supporter for FragranceBuy on social media for that entire time; I've even sent Gary K (who signed this mail but didn't send it) friendly corrections on perfume "twists" (back in the day when he'd send a friendly reply).
"It is a bit rich to be pestered twice now for a change to an entirely accurate review. If I save one person from sitting home all day waiting for a shipment that won't arrive, I will have done a tiny good deed for the day. As for resolving the issue, you refunded my purchase (two days after you told me you had the order in your possession) and offered me the free shipping I'd paid for in the first place. That's after having missed the sale. You haven't resolved anything but you have somehow found a way to keep wasting my time.
"Please stop."
Narrator voice: They didn't stop. So I have posted the above as I said I would. What I will add is I have unsubscribed from FragranceBuy emails and if Gary K can't be bothered to reply himself after many years, I don't see why I would spend any more money with them. Take your business elsewhere.
PS - Since FragranceBuy keeps emailing me despite my asking them twice to stop, I'll add their (second) latest note made a big deal about them being in business since 2016. Perhaps this is when Gary K (still signing messages here) was "moved to a different division". So it's eight years instead of fifteen. Anyone here fly Porter in the early years? Anyone fly Porter lately? That's what FragranceBuy used to be like.
Tip for consumers:
I have been a customer since they opened. They're now saying that was in 2016. It's gone downhill.
Date of experience: July 13, 2023
First of all, I was thrilled with the enormity of your catalog. While I understand that items may not always be available at any given time, the fact that some of them exist in the library of potential future purchases is fantastic. Then there's the price. It was great seeing that some of the fragrances I wanted were attainable with your pricing. Even some pricier items cost less through you. Rest assured, when I eventually have the money set aside for a Creed purchase, it will be done through Fragrancebuy. Finally, and this is bar none my absolute favourite part of dealing with Fragrancebuy: The order was shipped to my locked mailbox via Canada Post. That may not seem like a big deal, but to me it's enormous. In this age of online shopping and Amazon haphazardly leaving packages in front of someone's door for anyone to snatch up, it's an enormous relief to know that there are still companies that will ship through the postal service so I can check my locked mailbox at my leisure. No waiting around at home for a 12 hour window to get an email saying my shipment was delayed. No wondering whether my package will be stolen from the doorfront while I'm out. Canada Post ships it to my mailbox and it's securely held there until I check my mail. Admittedly I've ordered items through a few companies while starting this fragrance journey. While some have been easier than others, none compare to the ease of experience I had with Fragrancebuy. This will be the first place I look whenever I'm looking to expand my collection or replace existing items in it. PLEASE continue to do what you do. A lot of us greatly appreciate it more than you know.
Date of experience: November 21, 2022
Found a perfume I couldn't find anyplace else! Delivery was seamless and lightning fast and that's to another country! Much appreciated.
Date of experience: December 8, 2022
While shipping can take a while (I do live in Texas!) They have a fantastic selection and prices can't be beaten!
Date of experience: November 11, 2022
Products came in quickly and protected. Originals, smelling very good, I am very satisfied and will be purchasing again from them
Date of experience: November 12, 2022
Everything came perfectly fine. It was what I ordered, and the delivery came fast. Thank came very much. Good work guys.
Date of experience: October 20, 2022
Great prices, great service, and amazing delivery times. Extremely happy with my purchase and would highly recommend making purchases through them.
Date of experience: October 5, 2022
The package arrived on time and in very good condition. Very satisfied with my purchase as a gift for my wife.
Date of experience: November 29, 2022
You guys did gave me what i payed for plus more! Thank you for being fast and efficient with my products
Date of experience: December 1, 2022
Awesome, thanks for the fast shipping and the great prices you present on your products best website right now for fragrance.
Date of experience: October 10, 2022
Les parfums sont originaux, ils ont le meilleur prix, et la livraison se fait rapidement.
Merci pour votre service.
Date of experience: July 26, 2024
Purchase this for grandson as a gift.
Hr has received compliments on the smell. Great choice!
Date of experience: March 4, 2024
I bought a bottle of NISHANE HACIVAT
Can't stop myself from sniffing this this one:)
Looking forward to the summer
Products used:
Fragrance
Date of experience: March 5, 2023
Great buys on lots of fragrances. The notification on available fragrances is great as well.
Date of experience: March 1, 2024
Package arrived on time and in good condition. Items are well packaged to avoid unnecessary damage.
Date of experience: March 3, 2024
I was very happy with my purchase and excited that this site had every scent i was looking for.
Date of experience: January 29, 2024
I never ever had any problems when I make orders from this site. And perfumes is ORIGINAL.
Thanks.
Date of experience: April 3, 2023
Fragrance Buy & FOMO Gary's Den are well worth the hype! A near dead ringer for DHP. I should have purchased another bottle while it was in stock.
Date of experience: November 11, 2023
I took a leap of fate and ordered a new Cologne I never had smelled or tried before…. I hit a home run …. Delivery was very fast as well
Date of experience: September 7, 2022
FB has the best fragrances, widest selection and at the best prices. Their customer service is top notch, as well. I'm a customer for life!
Date of experience: October 7, 2022
Prompt shipping and authentic fragrances. Was impressed how quickly my order was processed.
Date of experience: February 3, 2024
I always had a good experience but the last two fragrance I didn't care for but that is on me.lol
Date of experience: December 20, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
