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Fragrance Buy has a rating of 4.8 stars from 6,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Speedy delivery pleased with the product. I wish the original was still available Heather
Date of experience: September 2, 2023
First time buyer but wont be the last
Zero complaints and nothing but praise
Date of experience: March 5, 2023
Good prizes and a lot of varieties of brands niche and designer's
Date of experience: February 18, 2024
Good prices and fast shipping, only on the returns of damage items they take forever to get you refund
Date of experience: September 26, 2023
A+ services& price. Shipping was fast and included a great sample!
Date of experience: February 18, 2024
My first time on the site. Merchandise arrived promptly and as described. Will be buying from the site again in the very near future.
Date of experience: December 25, 2022
Beautiful smell I love them and my wife also likes them very much and she is nervous when I run out of them and tells me to order a new bottle
Date of experience: September 30, 2022
Got my order so fast, amazing fragrances at a wonderful prices.
Date of experience: February 17, 2024
Great prices and selection as always, thank you!
I am a loyal customer!
Date of experience: February 15, 2024
I have been having a great shopping experience with Fragrancebuy, I purchased many perfumes through them (I'm a perfume addict!) and never been disappointed. The selection they have is great, prices are very reasonable and shipping times are lightning speed! Not to mention the authenticity and freshness of the products! They are the real deal, both designer and niche perfumes.I highly recommend!
Date of experience: December 30, 2022
Amazing experience. Already placed 2 more orders.
I have referred this to my friends and family.
Date of experience: February 15, 2024
Have ordered from Fragbuy a few times now and the prices and selection is quite impressive.
Date of experience: September 18, 2023
Product was delivered on time and in perfect condition
Product smells great too
Date of experience: January 3, 2024
I have ordered from FragranceBuy multiple times and always get great customer service and fast shipping.
Date of experience: October 18, 2022
From website, ordering, delivery time, and the product, Fragbuy has been amazing every time.
Thank you!
Date of experience: December 11, 2022
I love all my purchases from Fragrancebuy, always beautiful experience and the products are always authentic!
Date of experience: September 10, 2022
Good prices and fast delivery to the USA.
My number 1 website to get niche fragances
Date of experience: August 27, 2023
Date of experience: April 16, 2023
I ordered 5 items, and one was not what I ordered. I ordered this for my birthday gift. I emailed more than 5 times and left 3 voice mails no one reached out or emailed back. After several emails, they replied to me that they were busy because of black Friday. Offred me a $10 gift card or they can arrange a free return for a full refund (which is not an option at all) rather than send me the exact item I ordered even though I have mentioned to them I ordered this for my wife's birthday gift.
After I replied to that email I had to wait 2 days to get a reply. I had to send a follow-up email to get a reply back. The funny thing is on that email they mentioned this - (We have attached a prepaid return label along with this email as promised. Once the returned item is dropped off at a USPS location and scanned in, we will be sure to send out the order. Kindly print, paste and drop via your closest post office at your earliest convenience. Please include the order number in the package, and email us once the item is dropped off and we'll begin the replacement process)
So basically I have to do all these things to get my item shipped instead of sending the item they missed. To me sounds like I'm the one who made the mistake. It's better to order from Amazon even though it's $2 more rather than doing all the print, labeling it, drop-offs, and emailing back to them.
Customer satisfaction 0 and very unprofessional.
Not even bother to help,
Very disappointed and this is my 1st time putting out a bad review for a seller/company.
Update - The issue was recovered very professionally. Larry was great and very professional and helpful. I will shop again from this site.
Date of experience: December 6, 2022
Package was delivered when expected in satisfactory condition
Date of experience: February 12, 2024
Package came in a very secured box in a timely manner. Great deals and prices I bought 6 perfumes.
Date of experience: November 14, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
