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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,008
Neutral
14
Negative
99
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
See positive reviews
Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
See critical reviews

Reviews (6,018)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (51) delivery time (65) quality products (52) customer service (546) rewards program (34)
Thumbnail of user victorc677
New York
1 review
0 helpful votes
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December 30th, 2024
Verified purchase
• Updated review

Decided to buy a couple fragrances for this winter and I couldn't be more satisfied. Although delivery time was longer than my previous orders, I understand that it's probably because of the holidays. FragranceBuy.ca good as always!

Date of experience: December 20, 2024

FragranceBuy.ca is a frag head's paradise!
January 12th, 2024
Verified purchase
• Previous review

If you're ever in the hunt for a new fragrance, and don't know where to find the best price because most websites with good prices seem skeptical, look no further then FragranceBuy.ca! Wide selection, 100% authentic, fast shipping & great packaging. Couldn't be happier!

Date of experience: January 12, 2024

Great stuff, prices & service!
December 19th, 2022
Verified purchase
• Previous review

I was a bit weary about buying from a Canadian based website (I'm in USA). I thought shipping time and prices specifically would be high, but I was wrong. Shipping price is good, and the time was fast, though I am in NY. Nevertheless, I bought twice already and will continue to buy here. Great online store!

Date of experience: December 19, 2022

Thumbnail of user ronalda1622
California
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

First time customer, based in the U.S. It was a great purchase experience with very fair pricing. They shipped very quickly, the order got to me in just a few days (honestly, even faster than most companies located within the U.S.) and was packaged professionally and safely.

Oh, and the boxes are as cool as everyone said. Very impressed with FragranceBuy!

Date of experience: December 19, 2024

Thumbnail of user richardr4307
Canada
1 review
0 helpful votes
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December 30th, 2024
Verified purchase
• Updated review

I've bought multiple fragrances from fragrance buy and I've never had a problem before, fragrances are always delivered to my doorstep well packaged and authentic for great prices. They've now become my favourite fragrance discounters to buy my fragrance from. I am a YouTuber and most of my fragrance came from fragrance *******@SKG scents

Date of experience: December 20, 2024

Fragrancebuy
October 13th, 2024
Verified purchase
• Previous review

I am 100% happy with all the fragrances that I've purchased from from fragrancebuy.ca they all smell amazing like there're supposed to and in great condition no leaks or damage whatsoever and all at a significant discounted price. I would recommend them to anyone who is looking for top notch quality products at lower prices.

Date of experience: October 3, 2024

Thumbnail of user jonelles22
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was looking for two specific middle eastern fragrances. Your site had the best price and an added coupon. BUT... once you added tax. The discount was only about $3 so that was a little disappointing.

Date of experience: November 12, 2024

Thumbnail of user williams7620
Ohio
1 review
1 helpful vote
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December 30th, 2024
Verified purchase
• Updated review

My shipment was as great as you always make it. Got here in 5 days and was perfect! It's Fantastic dealing with a company that puts their customers first and has great prices also. My Fragrance 's smell awesome,THANKS to YOU all...MERRY Christmas from a HAPPY CUSTOMER! W L S

Date of experience: December 20, 2024

Great company!
November 22nd, 2024
Verified purchase
• Previous review

Been dealing with fragrance buy for a few months,have got better deals on what I want than anywhere! It's a honest company and in this day an age not easy to find. Makes me very HAPPY!

Date of experience: November 12, 2024

Doing the right thing!
October 2nd, 2024
Verified purchase
• Previous review

I'm a 72 yr old male senior citizen that ordered a lot of perfume. Went to my On line banking site and me not knowing what I was doing online my payment was listed as pending 5 or 6 times. Come Monday morning they only charged me 1 time.! I will always be a customer for what they did!

Date of experience: September 22, 2024

Thumbnail of user drewc171
California
1 review
0 helpful votes
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December 8th, 2024
Verified purchase
• Updated review

Steps were taken and fixed all issues quickly and accordingly. Will keep on using and purchasing their great priced fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: December 5, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello, we truly apologize for the technical issue that affected your experience with our Black Friday sale and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Decent place for frags
July 11th, 2024
Verified purchase
• Previous review

They're helpful but sometimes price changed in cart…

Date of experience: July 1, 2024

Fixed
July 8th, 2024
Verified purchase
• Previous review

Will keep on purchasing from them. Any issues will be fixed if they arise in some form or way. Give them a chance to make it right

Date of experience: November 7, 2024

Horrible experience with this company
September 24th, 2023
Verified purchase
• Previous review

I've spent thousands with this company. Recently they started to take money and then wait a week, and then cancel your order, and then don't refund you. They did this multiple times to me! This company is ridiculous. They have stolen thousands from me now by canceling my orders and not refunding.

Tip for consumers:
Scam company. They will steal your money

Service
Value
Shipping
Returns
Quality

Date of experience: December 2, 2024

Thumbnail of user valeriec1237
Canada
1 review
1 helpful vote
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November 25th, 2024
Verified purchase

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: November 15, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Valerie, we sincerely apologize for the delayed delivery and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user henrya1096
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

This is an update to my previous review found below. Was refunded the cost of shipping for my last order from Black Friday sales. I have been using fragrance buy for all my fragrance purchases and will continue to do so as long as they value my business and keep me loyal.

Previous review:
When order is above $99 or more, shipping discount should be applied automatically at checkout. Missed the discounts every time there was sale because the discount needs to manually applied. Not a great checkout process.

Date of experience: December 21, 2024

Thumbnail of user andrev188
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I've been a customer for maybe just under a year, but have already bought a lot of fragrances already! This will be my now permanent go to website for all my fragrance needs! Good prices! And decent stock availability.

Date of experience: November 8, 2024

Thumbnail of user luisc423
Texas
2 reviews
1 helpful vote
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December 22nd, 2024
Verified purchase
• Updated review

Per usual everything came in good condition which is always the concern when receiving something from so far away and all the items were there plus a free sample as they had promised great selection and always so much to choose from when buying from here.

Date of experience: December 12, 2024

5 fragrances
July 5th, 2024
Verified purchase
• Previous review

Quick and efficient everything came well packaged and this is not the first time I buy here, this is where i come as a trusted source for fragrances. (If I ever had an issue in the past they answer through emails quick and fix the matter) Worth buying through FragranceBuy.

Products used:
Perfumes and colognes

Service
Value
Shipping
Returns
Quality

Date of experience: June 25, 2024

Thumbnail of user elizabethc3544
Pennsylvania
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

OK, so I live in Pennsylvania in the US and this came in about a week after they sent it out so the shipping was very fast and I am super happy with that! My perfume smells exactly as described and good quality! My perfume also lasts very long as well so it is definitely legit! All around great experience. Thank you

Date of experience: October 5, 2024

Thumbnail of user christopherh3759
Wisconsin
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Apex is a great fall/winter fragrance. I have not tried Blazing Mr Sam but people say this smells very similar. It is sweet with some spice provided by cinnamon. Not sure it would be a safe blind buy of it was priced higher, but for the price I took a shot based on a review from a trusted fragrance reviewer. I'm glad I took the shot because I like it a lot. I am a big fan of sweet/spicy cold weather fragrances and Apex certainly is that. And the presentation for such an inexpensive fragrance is fantastic.

Date of experience: November 11, 2024

Thumbnail of user loisw453
Canada
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I have only good things to say about FragranceBuy. After looking at a few different stores for Dolce & Gabbana Devotion intense, it was a bit less expensive on this site, even with the shipping cost. The perfume box was sealed in plastic and brand new. It's a beautiful scent. Very happy, thank you!

Date of experience: December 13, 2024

Thumbnail of user olgac303
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Despite initial skepticism and doubts my experience with FragranceBuy ended up to be amazing. Not only the products are genuine but so far everything I purchased came in a pristine condition. Selection of niche perfumes is incredible and service is spot on. Plus I love the loyalty program!

Date of experience: November 22, 2024

Thumbnail of user toma1337
Canada
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

A great experience all round. Communication, pricing and delivery info are top shelf. This scent was loved then vanished...until it returned here at a perfect price point. I couldn't be happier! Thanks a million.

Date of experience: October 8, 2024

Thumbnail of user austinm662
Canada
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Fragrance Buy has such a diverse range of brands and scents. Super professional packaging, shopping experience is great and for me everything I've purchased has been authentic and exactly as described in the listing. Not to mention even when you shop around they usually have the best price competitively on most given bottles. Couldn't recommend more.

Date of experience: October 13, 2024

Thumbnail of user salema109
Washington
1 review
0 helpful votes
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September 27th, 2024
Verified purchase
• Updated review

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 17, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Salem, we sincerely apologize for the delivery delay you are facing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Miscommunication
July 1st, 2024
Verified purchase
• Previous review

I previously gave one star due to delay in shipping. A costumer service agent reached out and explained the delay caused by high volume of orders and that they are working to preventing this issue in the future. Other than that I had no issues with the website.

Date of experience: June 21, 2024

Took forever to ship
June 30th, 2024
Verified purchase
• Previous review

Took a very very very very very very long time to ship

Date of experience: June 20, 2024

Thumbnail of user rickt530
Tennessee
1 review
0 helpful votes
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December 24th, 2024
Verified purchase
• Updated review

Fragrancebuy obviously has the best prices around four I would not be shopping there lol service is great product gets to you very quickly only thing I can say negative it's very addictive to shop at this place

Date of experience: December 14, 2024

Don't need Amazon prime😎
July 1st, 2024
Verified purchase
• Previous review

I'm not sure if this is my second or third order with fragrancebuy.ca And that's five bottles plus orders all of them delivered fast and accurately let's get those restock soon so we can buy more stuff lol

Date of experience: June 21, 2024

Thumbnail of user derekl666
Texas
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.

Date of experience: November 12, 2024

Thumbnail of user a.s.s
Canada
1 review
0 helpful votes
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October 16th, 2024
Verified purchase
• Updated review

I don't want to go a day without a great fragrance wafting around me - and FragranceBuy helps me find the best of perfumes at the least prices. I've always had excellent service from them & will continue my patronage of this well-run Canadian business.

Date of experience: October 6, 2024

Another Great Purchase!
September 15th, 2024
Verified purchase
• Previous review

I always know I'm going to get fast reliable service - which makes purchasing here stress-free with no issues. Also good prices & quality brands.

Date of experience: September 5, 2024

Fast, reliable service!
December 21st, 2023
Verified purchase
• Previous review

Grateful for the RELIABLE, QUICK SERVICE! My favorite rose perfume arrived in plenty of time for the Christmas holidays!
Have always had pleasant transactions here

Service
Value
Shipping
Quality

Date of experience: December 21, 2023

Perfect Service
October 22nd, 2023
Verified purchase
• Previous review

I've purchased many times with FRAGRANCEBUY.CA and have always had a positive experience. Prices are fair & Courier service to BC is fast, with the perfume arriving well packaged.

Date of experience: October 22, 2023

Thumbnail of user brandonr688
Ohio
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!

Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

My Go to For years now
September 25th, 2022
Verified purchase
• Previous review

I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!

Date of experience: September 25, 2022

Thumbnail of user andrells5
Washington
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Rouge Sarây and Lune Feline Extrait are some of my best pick ups this year. They both smell wonderful like nothing else in my collection.The reward program for money spent is also dope. Customer service is one of the best around.

Service
Value
Shipping
Returns
Quality

Date of experience: October 8, 2024

Thumbnail of user hamzahh6
Mexico
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Been a loyal customer for years.

Love supporting a local Canadian business

Date of experience: November 11, 2024

Thumbnail of user christianm1637
TT
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Overall, I'd have to say FragranceBuy did really good with my Order, it was the Black Friday sale, so i took the opportunity to try them out for the first time. Worked out and i got my order taken care of at some great prices. Plus the additional Discount an shipping codes made things that much more affordable and convenient. Shipping took a little longer but they explained due to the spike in orders for the sale that is to be expected so i didn't mind, just once my order got through and processed, and it did.

If there are a couple things that i could suggest that would make the website better on the whole, would be to:
1) Update the fragrance listing pages. It seems quite dated in its look and the amount of information given is limited. Some more info, like the fragrance notes and a description of the fragrance would be greatly appreciated.
2) Change the requirements for free shipping. FragranceBuy has a setup where you MUST purchase 5 items to get free shipping. In my humble opinion, that's a lot. Maybe if they setup a value amount for shipping eg. Free shipping with purchase order over $100, i think would appeal to a lot more people, cause a lot of buyers, may not even be interested in purchasing that many fragrances at once.

Implementing these suggestions would IMO, help the already wide reach that your website has. Cheers and Happy Holidays!

Date of experience: December 20, 2024

Thumbnail of user bradleyh664
Idaho
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Simply fantastic. Multiple orders over the past year, each with a great experience from browsing, to purchase, to delivery. All products are high quality. The site is easy to navigate. I receive notifications when items are back in stock. Professional and fantastic. I highly recommend visiting FragranceBuy.ca to enhance your journey through the world of amazing perfumery.

Date of experience: December 17, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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