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Fragrance Buy has a rating of 4.8 stars from 6,096 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
FragranceBuy has always provided some of the best pricing, fast delivery and authentic product.
I'm a very satisfied customer!
Date of experience: November 7, 2022
The title says it all! Fragrancebuy has great prices and offers fast delivery. I highly recommend this company.
Date of experience: October 14, 2022
I placed an order for several bottles of fragrance on Dec. 7, and I was delighted to get confirmation that my order shipped that same day and was due to be delivered on Dec. 9. Unfortunately, FedEx lost my order somehow, so I reached out to FragranceBuy to resolve the issue on Dec. 13. After a little back and forth I was offered a refund or a replacement order (on Dec. 14).
I replied immediately indicating that I would very much like a replacement since the items I had ordered were meant to be Christmas gifts. Two days went by with no reply to my email... I emailed a few more times with increasing urgency, and finally got a reply. I was told that my replacement shipment had been sent and I was provided a UPS tracking number. However, the tracking number was obviously incorrect. When I checked the progress of my order, the tracking number was for a parcel that had been delivered to Ottawa in early November. I don't live in Ottawa, and at this point the date was Dec. 17. I was now feeling that I was getting the run-around. FragranceBuy had $200 of my money, and I had no product. I filed a PayPal dispute.
This got Larry at FragranceBuy involved. I don't know who Larry is within the company, but he said he would now be dealing with my order personally. Larry reached out to say that he would ship me a replacement order immediately, but I would need to close my PayPal dispute first. For those who are familiar with PayPal, this would mean that I could no reopen the case should something else go wrong with this order. So I told Larry that I would happily close the dispute AFTER I received the replacement order. He understood, and agreed to this. He shipped out my order on Dec. 19 (with UPS, since FedEx is obviously unreliable), and I had my order by Dec. 20. Overall I am happy with the products I received, I just wish getting them hadn't been so difficult.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 17, 2022
It is taking far too long to recieve m6 refund. There is no justifyable reason it should take 2 weeks.
Date of experience: September 17, 2022
I love that Fragrance Buy has a lot of hard to find and Middle Eastern frags bundled with awesome prices and quick delivery times!
Date of experience: October 1, 2022
I got a bottle I have been wanting at a good price however I didn't get as many samples as I was promised.
Date of experience: December 15, 2022
Shopping and hunting for new frags is half the fun and FRAGRANCEBUY is the place to do it. Great prices and nice to see my favorite Youtube reviewers mention it. YAY CANADA!
Date of experience: December 26, 2022
Reliable
Fast shipping
Affordable
Exclusive choices
Fair
Fragrance buy is guilty of my fradddiction lol.
Shop with trust
Date of experience: November 12, 2022
FragranceBuy is worrying. They seem legit + there are many many glowing reviews out there.
HOWEVER, they say "if the phone lines are busy, leave a message." You will NEVER speak with someone when you call as they don't answer their phones. They just ring then go to voicemail
Their message is quite discourteous + sums up the FragranceBuy attitude: "they will phone back at THEIR earliest convenience" Not earliest opportunity. Their earliest convenience.
When you get no where with phone calls or replies to emails saying there is a problem, you start looking for another means of contact. Guess what? All whois info including name etc are "redacted for privacy".
This company is a bit of a mystery + it gets even worse.
They are not as they seem. You think you are dealing with 1 company that sends your order by post or courier. NO. They farm out bits of the transaction so your details may be with several companies. That's multiple companies that have FragranceBuy as a client. Multiple companies that may hold your private info with multiple hopefully secure datastores + each attracting potential abuse.
So not only is FragranceBuy (1) not directly contactable, (2) has no Complaint Policies, (3) no way of escalating complaints, (4) no details about who exactly they are, (5) not a registered company, + (6) shares your private info with contracting companies, BUT (7) FragranceBuy also crows about how they market themselves to build a strong following. To call it Machiavellian doesn't begin to describe it. They are techy + so very calculating on attracting visits + translating them into as many sales + repeat sales by whatever cute marketing trick they can. They were almost contemptuous of consumers clicking on the links to their site.
I have a further problem.
I have received an item that was misdescribed. How I'm going to get my money back - who knows!
Date of experience: June 12, 2021
Can't wait to get more I got 3 of there best a sad amber leather and one more smell amazing
Date of experience: October 9, 2022
Any fragrance you want, they got it. I always go over rare gems and find something that I can buy.
Date of experience: December 1, 2022
Took bout a week to get to me. CA > US. Besides that everything was great. Buying from here again!
Date of experience: October 19, 2022
I receive my package 3 days after my order and I get few simples for free (perfect sents: xerjoff, Dunhill 30 ml and Lattafa 20 ml). Thank's a lot
Date of experience: November 8, 2022
Muchas gracias me encanto el olor le cuento mucho un olor como a una bebida génesis pero sofisticada con un toque de vainilla y canela. Me imagino cómo se sentirá. Si le fueran agregado chocolate definitivamente hotro mundo
Date of experience: March 15, 2023
Package came in quick and loved how the purchase was well protected in case of any bumps or drops
Date of experience: October 7, 2022
This is the #1 Fragrance and grooming distributors in North America and Afterpay makes them even better.
Date of experience: November 3, 2022
Je suis très satisfaite de mes achats. Deux parfums que j'aime beaucoup, « Light Blue de D&G et Poison Girl de Dior ». Les prix étaient très compétitifs. La livraison était rapide. Les achats sont arrivés dans un excellent état. Je recommande et j'achèterai à nouveau avec Fragrancebuy.
Date of experience: October 3, 2023
Easy from start to finish! This is the only place I will buy my perfume from now on!
Date of experience: December 4, 2022
The parfum is amazing, as all of my over 100 fragrances i have bought from you!
Thank you!
Date of experience: November 21, 2022
I've always had great experience with all of my orders. Shipping is very fast and prices are great.
Date of experience: December 5, 2022
Arrived on time with Canada Post, easy to pick up from a parcel box installed in a building
Date of experience: December 7, 2022
Got a great deal on the cologne I have been wanting. I will buy from here again.
Date of experience: December 1, 2022
Nada que reprochar todo es exelente desde la página, que es fácil y directo para encontrar productos, hay muy buenos precios y stock. Todo vienen bien sellado las fragancias y la caja. Donde están bien protegidas y el envío es súper rápido. Teniendo en cuenta de donde se encuentren Y siempre me vino con algún decants que se agradece mucho,Súper recomendable!
Date of experience: November 11, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
