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Fragrance Buy has a rating of 4.8 stars from 6,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Exceptional choices. Great prices. Very good Loyalty Program. Safe and Secure shipping.
Date of experience: September 2, 2024
Overall experience was good. I don't have any complaints about my purchase.
Date of experience: September 1, 2024
Came back from Paris in LOVE with this fragrance, and I'm so happy I found it on Frangrancebuy. This my 4th order from Fragrancebuy and it won't be my last... in fact... about to place another order. Excellent pricing on authentic fragrances with good shipping. I've never had an issue and confidently recommend this site for those wanting to build an incredible fragrance collection!
Date of experience: June 24, 2024
I am SO happy to finally own Rosendo Mateu No.5. Of the leathey spiced vanillas on the market, it's the OG and my absolute fave!
Fragrancebuy.ca is a go-to fragrance discounter. Great communications, great prices, well packaged and 100% authentic items. So glad they are a Canadian company as it makes shopping for us Canadians way more convenient. (No customs and not having to wait weeks for an order).
Date of experience: March 30, 2024
I have been buying from here for years and never had a problem. Amazing service and prices and shipping! They often have niche stuff and I can only hope they continue to find more of it!
Date of experience: July 19, 2024
These guys are great. Fast, secure shipping and amazing service. Updates about product availability, integration with Shop for shipping updates, and a points system that works!
Date of experience: November 6, 2023
Excellent service as usual. I picked up a collection of fougeres and an Amouage clone that have rounded out my list. Package arrived safe and secure. All authentic, of course.
Date of experience: February 13, 2023
Very satisfied with overall service from fragbuy... Tracking n emails n deliveries were on time n well package. Thanks
Date of experience: August 15, 2024
It's been easy to shop of variety of fragrances. All other one roof😉 great quality and fast shipping. The experience was that great and convenient, I have shop 3 times in less than 10 days.
Date of experience: July 12, 2024
I originally had my reservations and really appreciated FragranceBuy's outreach and remedy! I am falling in love with Valaya and experimenting with placement.
Thank you for the great experience, FrangranceBuy!
Date of experience: July 8, 2024
The shipping had almost no delay. I am surprised every time the packages come this quick. Furthermore, the fragrance always comes intact. It seems like they are in perfect conditions when shipped.
Date of experience: July 8, 2024
Prompt delivery. Great selection. A little disappointed in the quality of the product given the cost.
Date of experience: August 12, 2024
Item was received in good time and excellent condition also good customer service
Date of experience: August 30, 2024
Very easy fast and efficient, and the prices are great
Date of experience: August 31, 2024
I smell things in store, look up notes online and immediately hop over to Fragrancebuy when I'm buying a fragrance. Every item I've gotten is legitimate and not fake, shipped with care (and almost always SO quickly, and pretty much always a fraction of the retail price. If you buy/collect fragrances, or even just have 1 or 2 that you like to have on hand, I would never recommend buying anywhere else but here, and that's the honest truth. I've promoted Fragrancebuy to everyone I know, on every social media platform I have.
Date of experience: June 15, 2024
Great site to get fragrances at discount prices. They also carry a lot items that you can not obtain through usual department or drug store retailers.
Date of experience: July 22, 2024
I wish the free shipping threshold was a little lower but overall I'm very satisfied with the service I received. I've shopped here for years and will continue to do so for the foreseeable future.
Date of experience: July 11, 2024
Everything ships within a couple of days, their catalogue is enormous, and their prices are unbeatable. I don't know why Canadians would shop anywhere else.
Date of experience: September 27, 2023
The crew at Fragrance Buy where extremely helpful and assuring. My package took a little "Road Trip" across country before landing on my doorstep. Ashley responded to my concerns right away.
A1 Customer Service!
:)
Date of experience: June 3, 2024
Delivered well packaged for shipping and tamper proof is the best part.
Date of experience: August 31, 2024
The best shopping experience with Fragrancebuy. Well packaged for shipping my fragrances without worry of damaged merchandise. Keeps me well informed of Package tracking number.
Date of experience: May 15, 2023
Can always find what I'm looking for and pay better price than department stores offer
Date of experience: August 31, 2024
I've never had a negative experience with you guys thanks a lot.
Date of experience: August 30, 2024
Amazing experience buying was a breeze I was able to take advantage of the Canada independence day sale and the prices were great,and the packaging was excellent
Date of experience: July 19, 2024
I really liked the experience of purchasing from this website.
Date of experience: August 30, 2024
I took advantage of a very good sale to buy a Lancome fragrance I've been eyeing. Couldn't have been better! Shipped immediately and included free samples!
Date of experience: July 13, 2024
Buying fragrances from here was awesome, super fast delivery even with me being in the states. All fragrances were legit and in great conditions when they got here. This is my go to sit to buy cologne from now on no doubt!
Date of experience: June 3, 2024
My bottle arrived and the glass portion of the pump was snapped clean off, perfume saturated the entire box. I messaged the customer service email and heard absolutely nothing. Never again
I am editing this review to note they EVENTUALLY got back to me. They were apologetic and refunded the money I spent. Their initial service was awful, but they responded to this review right quick
Date of experience: June 14, 2024
I usually buy from three other online sites as well, but I have left them at FragranceBuy and another site as the only ones that are 100% reliable so far. Those who were left out failed in one thing or another regarding the product. As long as fragancebuy and the other online site continue as before, I will continue buying my fragrances only on these two sites
Date of experience: June 23, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Robin, we're truly sorry to hear your fragrance arrived damaged and for the frustration, inconvenience, and disappointment this has caused. I'm afraid the email sent most likely ended up in our spam/junk folder and we sincerely apologize for these unfortunate circumstances.
Best regards,
The FragranceBuy Team