Fragrance Buy has a rating of 4.7 stars from 6,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Quick and efficient service. When I initially ordered I was a bit skeptical, as this was a new site with which I was not initially familiar. Despite this, I was able to order and receive my order in a timely manner. I'm very pleased with the fragrance as well.
Date of experience: May 10, 2024
My experience with Fragrance. Ca was excellent. From beginning to end. My package was delivered safely, and secure. I would highly recommend submitting an order if you love Fragrances without retail prices.
Date of experience: March 29, 2024
Excellent variety. I would recommend this for anyone who wants to try a perfume without breaking the bank or being stuck with a scent that you cannot stand. You can spray the card and let the scent dry down to get a true scent experience. With the variety, there will be scents you love, scents you like and some you will hate. Well worth the money to try them out.
Date of experience: April 26, 2024
Good Afternoon fragrancebuy.ca
I want to write because on April 1, I placed an order but it has not arrived. I would like to know what happened.
Other orders have been delayed for only 2 days.
I am attaching a payment receipt from the bank as proof that I paid for the lotions.
EMAIL #18
Thanks,
Claudia V
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
Absolutely love this website. Quick delivery and my packages are always well packed. Love the prices as well. I'm hooked!
Date of experience: July 17, 2024
Prior I used to find deals at local stores, but since finding Fragrance Buy, I have yet to find a better price for my cologne. Which always ships out fast, and the optional no box or open box options for even better prices, can't be beat and will be back multiple times over. Thank you
Date of experience: March 31, 2024
What I wanted was in-stock and with the Canada Day sale was priced lower than normal. Added to my collection and will continue to do so.
Date of experience: July 15, 2024
It was my first time purchasing fragrances from an online discounter and I was very surprised with how reliable and efficient ordering actually was. I was skeptical at first, but all my fragrances smelt amazing, came in perfect condition, and were shipped to my house in under 3 business days. I can confidently say this is a legitimate site and worth every penny.
Date of experience: April 11, 2024
Literally the best service. I ordered 5 fragrances and they all came well packaged and the service itself was very fast. Got all of them with in a week.
Date of experience: June 16, 2024
I recently purchased a fragrance that has quickly become a favorite of mine. The scent is absolutely delightful, and I've received numerous compliments whenever I wear it. The longevity of the fragrance is exceptional, lasting around 10 hours on my skin. I love how the fragrance lingers throughout the day, keeping me feeling fresh and confident. Overall, I highly recommend this fragrance to anyone looking for a long-lasting and captivating scent!
Date of experience: April 12, 2024
Love all 3 perfume I'm addicted to perfume and they reach on time safe and sound would highly recommend others to buy
Date of experience: July 18, 2024
Was able to get a I've been wanting for a while and at a great price. Shipping was quick and easy and product was as expected and authentic. Definitely will look for other fragrances to buy in the future.
Date of experience: May 8, 2024
So far, so good. Love the pricing and everything arrives pristine and fast, considering all comes far from Canada. Only negatives are: I wish the loyalty points lasted longer, larger inventory for popular items and they need to list the fragrance notes for every fragrance..
Date of experience: January 29, 2023
I received my package on time, everything was intact and sealed. The fragrance is 100% authentic as far as I can tell. My only criticism I have is I wish shipping was free and a little faster, but I totally understand it's a business
Date of experience: May 5, 2024
Good finds and one of the best at getting recent releases for a bargain. Packaging was cool. Only complaints is the shipping and the fact that orders are fully taxed (unlike some other discounters...). The website could use more/better pictures too but not absolutely essential. Will be buying from again
Date of experience: March 24, 2024
I feel that this is one of the best ways to build a fragrance collection. Its safe, packaged correctly with no damage. A great way to find hard to get fragrances!
Date of experience: June 3, 2024
I have been ordering since over a year now. I purchased many bottles from fragrancebuy and never disappointed. Only the think I would like to have it some sort of discount code for their customer. Thanks
Date of experience: April 15, 2024
You can have total confidence when purchasing from this online retailer. Their products are exactly what they advertize, the prices are excellent (there are no hidden costs), the ordering process is straightforward and the delivery service is quick and efficient. 100% satisfied, will definitely order again.
Date of experience: April 19, 2024
Placed an order for Penhaligon's Juniper Sling late in the evening one night and the product was delivered to my door step by noon of the third day. Not only was the delivery faster than expected, the package arrived in perfect order. As for the Penhaligon's Juniper Sling? It was very competitively priced, so great value for the dollar. And of course, I absolutely love the fresh, yet sensual, fragrance. I know many say it's only a spring/summer scent, I don't care, I will wear it year round. Definitely a great experience and, no doubt, I will be a return customer.
Date of experience: January 21, 2024
The bottle arrived in beautiful packaging within just days of ordering. This is an addictive scent that you will want to use over and over. Sweet caramel and honey with apricot and other amazing notes. Highly recommend.
Date of experience: March 22, 2024
I've already lost count of how many times I ordered from Fragrancebuy and, so far, I've been left 100% satisfied.
Will be buying more.
Date of experience: July 9, 2024
I've been hesitant buying niche fragrances at first, worrying about originality. But after my first purchase I never looked back. Perfumes are original. The shipping is fast. So far, I'm very satisfied with my experience.
Date of experience: June 22, 2023
I've been a customer for a few years now. Never had a bad experience until recently. For whatever reason while im browsing, I'll basically get "locked out" of the website because I'm scrolling too much? That gets me out of the mood to even come back and complete my purchase most of the time. I hope this gets fixed SOON.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
This fragrance website has an extensive selection of high-quality, diverse scents, catering to a wide range of preferences and tastes. All genuine products and speedy delivery.
Just wish to have more stuff in stock
Date of experience: March 24, 2024
My experiences with buying from Fragrancebuy has always been a great one. My packages arrive within a reasonable time. Never had any issues with leakage or any damages ever.
Date of experience: June 21, 2024
After dealing with this company for many years this is the first time I have received a broken bottle of parfum I have sent emails with a little bit of a runaround answer the products were sent from Canada to pick and send in Miami pick and send forwards it on to me in the Dominican Republic they notified me that the product came from Canada I believe through FedEx and they received the Box leaking they opened it up to see what was leaking and it was one of the bottles of perfume had been broken I have sent you pictures I hope this can be rectified soon so that I can give my typical excellent service comment and continue to tell other people as I have how satisfied I am with the price and service when I was in Canada the product was there in two or three days here it is longer because it has to clear Customs to go to Miami I understand that I hope this gets rectified so I can continue to recommend your service to others thank you in advance
Date of experience: June 10, 2024
Hello John, we're sorry to hear one of the fragrances from your order arrived damaged and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
The actual items I ordered arrived in great condition, so no problem with those. However, I was disappointed to find that the samples that were missed in one of my previous orders that were supposed to be added to this one did not make it into this latest package. I know they're just a few samples, but I received confirmation from the help email that they would be added to the order.
Edit: The fragrancebuy help team did reach out to me and they kindly refunded my shipping fee as a gesture of goodwill as well as offered me the samples on my next order. Many companies have minor misses like these, but the team at fragrancebuy seem to know how to get them resolved!
Date of experience: April 28, 2024
Ill keep nice and sweet. The lady that reached out to me to help was the nicest person and the most understanding person you will ever meet in customer service in any industry. Could mot be happier i was treated as a person and not just customer! Bless you!
Date of experience: April 27, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Deontae, we truly apologize for the difficulties you've encountered while browsing our website and the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email on help@fragbuy.ca and we kindly await your response to discuss this issue further.
Best regards,
The FragranceBuy Team