Fragrance Buy has a rating of 4.8 stars from 6,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.
Date of experience: September 19, 2024
Fragrancebuy.ca is one of the most reliable fragrance sites I use, and often has things that other sites don't have. I wish they gave free shipping on purchases of fewer than 5 bottles, but no one is perfect. And in this case, they had a fragrance for about $20 less than the few other sites that even had this rare EDT, so I was very satisfied. Will definitely use again.
Date of experience: December 2, 2024
This was my first purchase from FB and it was so easy to research the colognes within my budget. The search features are exceptionally well done and the buying process was simple. I received my order in 5 days. I will definitely be buying again.
Date of experience: December 15, 2024
Shipping and service was great. Unfortunately I did not like any of the fragrances so I will not blind buy again. Ambassador had no scent. Basically the same with Dunhill Icon and Imperia. They did not last more than a few minutes.
Date of experience: September 6, 2024
Even though you are ordering from Canada and having it shipped across the border, there is never an issue with expeditiousness. I would recommend fragrancebuy.ca to anyone looking to save a little bread.
Date of experience: October 11, 2024
Quick service - even had a box for an unboxed item - team explained currency for purchases via EMAIL quickly and professionally. Prada luna rossa and ocean are very good fragrances. Oceans performance is avg.
Date of experience: October 4, 2024
I recently purchased a Creed Aventus fragrance from Fragrancebuy, expecting it to be authentic, but I am extremely disappointed with the product I received. Upon comparing it with the same fragrance purchased from a high-end retailer, there are clear discrepancies:
1. Packaging: The box did not contain the signature Creed paper insert, which is standard with authentic bottles.
2. Perfume Level: The liquid level in the bottle was noticeably lower than it should be.
3. Overall Quality: The scent lacked the richness and longevity I'm accustomed to with Creed fragrances.
I chose Fragrancebuy because of its reputation for selling authentic perfumes, but this experience has left me questioning their authenticity claims. This is very disappointing, especially given the premium price point. I will not be purchasing from them again unless they address these issues and provide assurances of authenticity.
Date of experience: December 7, 2024
I had heard on Reddit that fragrancebuy was the best place in Canada to order fragrances — and they weren't lying! Top notch selection, customer service, and prices will definitely have me returning as a customer. Great place :)
Date of experience: November 17, 2024
I have not received my last order of fragrances as yet but for the orders I have made in the past, the service was flawless. I love doing business with fragrance buy, and I will continue to do business with you guys.
Date of experience: November 24, 2024
It was great first time experience for me, I love how the page is so easy to use and the prices are great. I would definitely recommend persons to shop here.
Date of experience: December 26, 2023
I have bought perfumes from Fragrance Buy a few times and I have had no regrets. My only reservation is with the shipping partner. I have had them delivered my perfume twice and both times I missed the first time because they tend to deliver at night. That said, after missing the initial delivery attempt, they said a message to confirm that they have the right details. However, there is NO way to reach them. The link to contact takes you to an unhelpful bot and they do not answer the phone. Please do something about them. Thank you.
Date of experience: October 10, 2024
I like fragrancebuy. My perfume was as expected. However, my experience with the shipping company was not okay. They attempted delivery once which I missed. Tracking on their website as poor as you can only know if it's in transit, not where it is or when it will arrive so one can't plan accordingly
Date of experience: June 30, 2024
I've purchased several fragrances from Fragrance Buy and have always been extremely happy with their business. Some of the most competitive prices you'll find, great inventory, and there really is nothing like receiving that red box in the mail. Will continue to be my primary source for fragrance purchases
Date of experience: August 12, 2024
Truly my favorite place to purchase fragrances. The prices, the loyalty program, the wishlist functionality… Look no further than fragrancebuy.ca for all of your fragrance purchasing needs
Date of experience: September 17, 2023
Mail man delivered to the wrong house, not fragrancebuy's fault. I ordered on the 29th if August and received the package within 5 days. I expected closer to 2 weeks since it was coming from Canada, but was absolutely surprised when it arrived ahead of my anticipation. Well done. Excellent products, affordable prices, fast shipping, well trusted, fantastic integrity. Keep up the great work.
Date of experience: September 8, 2024
I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2024
Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Extremely disappointed to discover when we opened the fragrance that it was not the authentic fragrance.
I am quite familiar with the scent as it is a favourite and have bought it a few times before. I have an authentic one to compare with and this is not at all even similar - a cheap smelling knock off in good packaging.
Date of experience: September 4, 2024
Hello Sharalee, we truly apologize for the scent issue you are facing and for the frustration, inconvenience, and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!
Date of experience: September 19, 2024
The prices are great. I wish there was a little more variety and items in stock. I can find what I want mostly but some popular items are usually sold out or not on the site at all. I also wish shipping was a little faster but it is as advertised on the site. I love the packaging as well.
Date of experience: November 18, 2024
I ordered Tim Ford Bkack Orchid as a blind buy but surprisingly I really really like it more than I thought. It is definitely authentic. The "perfume" version lasted forever on my skin. Great buy, highly recommended
Date of experience: November 30, 2024
I've placed an online order without a discount code which I wasn't aware it was sent to my email. I then contacted customer service by email regarding this, and right away the next day my request was fulfilled and they've replied back politely and said that they would be hlad to honour it. Very professional and appreciates customer loyalty, I've never been disappointed in any products from Fragranebuy
Date of experience: August 11, 2024
Always great. The only thing is that I find unfortunate that we can't freely use all the perks we've accumulated. There's always a restriction to a few points per purchase!
Date of experience: December 19, 2024
Always satisfied with all aspects of shopping with you. Easy to shop, good prices and products, good service, efficient and fast delivery! Simply 5 STARS
Date of experience: March 26, 2024
As always, Frag Buy team are SUPER!
So simple to buy, best prices, professional team, quick turn around order to be enter in the system, fast delivery, always on time, perfeclty packed no damage,
MOST important of all, THE BEST customer service team! Just like a family member! 5 STARS
Tip for consumers:
Best perfumes discounter place !
Products used:
Perfumes
Date of experience: February 16, 2023
I always get the best price and stellar delivery with fragrancebuy. My #1 site for buying. I just wish there was more stock especially with bottles over 100ml which are kinda rarer but I get that's likely not in your control!
Date of experience: September 5, 2024
Ease of purchase and follow-up communication are top notch. But where FB really shines is when there have been issues (and these are rare) - their customer service is fantastic and this quality of support and peace of mind is why I love this store. Thanks FB!
Date of experience: September 9, 2024
I chose FragranceBuy.ca because of its good reviews. My order arrived promptly and was carefully packaged. I ordered three fragrances, all of which were in their original boxes. I will be buying more from FragraneBuy.ca in the future.
Date of experience: December 14, 2024
Update:
After seeing my comments below, FrangranceBuy agreed to refund my entire purchase amount. I was very happy to learn that they are attentive to customer concerns and would, based on this interaction and their bargain pricing and quick fulfillment of orders, purchase from them in the future.
Sent the wrong items. Asked for a full refund and was told that there was a 20% return and restocking fee (this was after I indicated that I was intending to purchase the correct item from the company!) Very poor customer service choice.
Date of experience: September 20, 2024
Hello Steven, we're truly sorry for the mix-up with the bottle size on our website not matching the correct photo. We completely understand how frustrating, inconvenient, and disappointing this must have been. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I discovered Fragance buy from a referral by Sébastien the perfume guy on YouTube. I've since made about 4 purchases and referred many others. The prices are good the delivery is fast and the fragrances come in original packaging always sealed. I have full confidence every time I buy I will get what I asked for. The prices are excellent too! Thanks you for supporting me to build my perfume wardrobe!
Date of experience: December 15, 2024
I placed an order which I never received due to FedEx delivering the package to an unknown location. I followed up with Fragrance Buy who sent me a link to file a missing package claim but since filing I haven't received any communication. I sent an email to follow up but still have not received any updates. I called FedEx who stated it's the sellers responsibility to file a claim.
Date of experience: November 9, 2024
Hello Derrick, we sincerely apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly responded on help@fragbuy.ca and we kindly await your reply.
Best regards,
The FragranceBuy Team
I love getting fragrances from FragBuy. Their notifications when out of stock items are back on their shelves is awesome. I can save my wanted list and then shop at my leisure. Great shipping options and the loyalty program makes it worth coming back again and again.
I also love being able to shop in Canadian dollar and shipping from Canada.
Date of experience: August 31, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Etto, we sincerely apologize for the issues you're experiencing with the Creed Aventus you received and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team