Fragrance Buy has a rating of 4.8 stars from 6,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
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This company responds to reviews on average within 3 days
Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.
Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.
Fragrance Buy offers some of the best prices in the GTA, along with fast shipping and excellent customer service. Doing business with them always leaves me with a good experience.
Thank you Fragrance Buy!
Date of experience: August 30, 2024
I recently purchased 3 fragrances from FragranceBuy.ca and I couldn't be more satisfied with the entire experience. My package arrived on time and in perfect condition. Not only was I thrilled with my purchase, but the customer service was exceptional. They were quick to respond to my inquiries and genuinely cared about my satisfaction. I will definitely be a returning customer!
Thank you, FragranceBuy.ca!
Date of experience: June 3, 2024
Thank you! Very happy with good prices and quick shipping. Will definitely recommend and buy again
Date of experience: January 6, 2023
I order almost all my perfumes from this FragranceBuy. They offer fast shipping and very competitive pricing. Also there are ofter promos where you can save big on your fragrances. Customer service is amazing, they answer fast.
Date of experience: August 31, 2024
I'm very satisfied with my purchase and the package arrived on time. The customer service is very very helpful and professional I would recommend everyone to buy from them.
Date of experience: December 20, 2024
I was a shopper at Fragrancebuy.ca but no longer. I personally cannot deal with a company that doesn't offer customer service. It all starts from the phone call that sends you to their "help" email. You leave a voicemail because there's no other option. VM left, then email let's hope they reach out. If it's a matter that needs to be resolved quickly, you will be quickly out of luck. I'm not sure if they are profiting from shipping fragrances then making the customer pay 14.95 to ship it back, instead of canceling orders, no matter what, is how it seems because there's no other option. Not very ethical in my opinion.
Products used:
Habit Rouge By Guerlain EDP M 100ml Tester
Date of experience: September 5, 2024
I was soooo impressed with my overall shopping experience! Great prices, love the loyalty program and fassssst shipping! Honestly did not expect to receive my order so quickly in the US and that alone is reason enough to remain a loyal customer! THANK YOU
Date of experience: November 19, 2024
Fragrancebuy are heaven sent.
I'm just towards the beginning of really being interested in fragrances and there is a whole world to discover.
My "to try" list is forever growing and it seems like for every new scent I try there are two more added to my list.
Fragrancebuy have been absolutely wonderful to deal with. Their prices are unbeatable, their products are top notch and genuine, their shipping boxes are so well done and really protect the treasures inside (and when I see their distinct package arrive I feel a little burst of joy), their shipping is quick and if you ever need to reach out to them their customer service communication is excellent.
They have really been a game changer for this noob.
Thanks FB, keep up the great work.
Date of experience: August 30, 2024
Lots of perfume collection to choose from, all great quality from what i ordered.
Some scent i tried from smaller off brands are too cheap and overpowering, just not good. Stick to known brands and its good
Date of experience: September 7, 2024
My experience was seamless! I did have help from a friend that told me the ins and outs, but I
Am happy to have found this site. I will continue to explore all the great smells you have... thank
You and I will pass on all the info on your products and service.
Date of experience: November 28, 2024
Fragrancebuy is always my go to when buying fragrances. However I've become hesitant lately because most of my choices are sold out more than I like. My most recent shopping haul was the same and the shipping of 10 days was not to my liking.
Date of experience: November 9, 2024
I really liked the packaging and shipping experience. The package is very sturdy and gives me confidence that none of the bottles are damaged (these are gifts and I haven't opened them).
The shipping company, Shippie, is very good to work with (better than the more common known companies). Overall it was a very pleasant purchasing experience.
Date of experience: November 23, 2024
As per customer I buy perfume from frgancey for long time the perfume are good &service 👍 but my comment on this is why I don't get more discounts or gifts to make us love been with you guys & also give recommendations to other friends that helps more I guess
Date of experience: August 17, 2024
All my fragrances ive bought from you guys i have already smelled before hand but nothing compares to your prices i will continue to use this website and i continue to try to convince people to use it as well.
Date of experience: September 22, 2024
I ordered two products and it was packed well in a banded box with packing peanuts with safety tamper seal on the outside. The checkout process was simple and shipping was fast. Got exactly what I ordered at an amazing price. Definitely recommend and will buy again!
Date of experience: August 9, 2024
I had been waiting on an item to be restocked. Received an email and ordered immediately. Was saddened to find the item was not what I thought it to be. I reached out to Customer Service, they were amazing. Informed me of the discontinuation of the item I thought I ordered, and the repackaging of the item they had sent, and gave me a future credit to use for the inconvenience. Amazing Customer Service as always.
Date of experience: November 11, 2024
Since the day one my experience with fragrance buy was the best, shipping super fast and packaging the best, items or fragrances are super authentic and one of the best prices in the market I always comeback im super grateful, thanks
Date of experience: September 14, 2024
First time customer and the experience was wonderful! I got a niche fragrance for such a great price. Shipping was so fast - ordered on a Friday, got my package on a Monday. Will 100% purchase again in the future.
Date of experience: August 28, 2024
I have always had a positive experience with FragranceBuy.ca
They are fast, reliable and provide excellent service. They have a great selection of fragrances, and the prices are also very good. Thank you Fragrance Buy!
Date of experience: November 15, 2024
I have ordered on several occasions and have always had an amazing experience.
Amazing price, everything is very well packaged and shipments are usually made very quickly.
I highly recommend fragrancebuy to any perfume fanatic.
Date of experience: October 4, 2024
This is my go to place to order frangrances at discounted prices. Their customer service is great. Have had some issues which were resolved promptly. The order arrived on time and safely. Great prices compared to other discounters in Canada.
Plus, their loyalty program is one of the best. It lets you stack (some) dicount on top of an ongoing sale.
Date of experience: December 19, 2024
I have bought many perfumes from Fragbuy and I always asked/request for some help of some sort (mostly change of delivery address). As always the customer / help service always comes through with flying colors... it makes all the difference in shopping experience for me.
Date of experience: December 19, 2024
It was a pleasant experience buying from Fragrancebuy. Will be a repeat customer.
Date of experience: November 16, 2024
Leading up to Christmas, during a postal strike. I rate my experience 5/5! No line ups, not frustration, no scrambling, fantastic deals, no delays, no shipping confusion, no time lost. My experience, my transaction with FragranceBuy was amazing. I'll be back!
Date of experience: November 25, 2024
I've been shopping at fragrance buy for a few years now, and i have NEVER had any issues with them. My order is delivered in about two days after I placed my order (i live in toronto). The box is well package. The prices have gone up a bit, but so has everything else. I only have good things to say about Fragrance Buy, if you want good authentic perfume, with good customer service, fast shipping look no further. Highly recommended!
Date of experience: August 9, 2024
Fragrancebuy.ca is the only fragrance discounter I trust. All of the colognes I have bought from them were real and have delivered in terms of performance. Before I discovered Fragrancebuy.ca, I tried another discounter called Joma Shop. I ordered 5 colognes and 4 of those 5 disappeared within 15 minutes of application. I'm not sure if the colognes were fake or defective. I never ordered from Joma Shop again. The only downfall of ordering from Fragrancebuy.ca is that it takes a while to get my order. I live in Nevada and they are based out of Canada.
Date of experience: December 7, 2024
I've made a few purchases from FragranceBuy.Ca and have been very satisfied. All of my fragrances have been authentic.
Date of experience: June 3, 2024
I have been having bad luck with fake products and poor service from other discount retailers (Jomashop&Fragrance.net). All of the colognes I bought from FragranceBuy.CA smell the way they should and perform they way they should. They don't disappear 10 minutes after I spray it on my skin. This was my first purchase from them and there were five colognes in all. All five are genuine and I got them all at a great price!
Date of experience: November 11, 2023
I ordered about 7 fragrances and they all came in perfect condition and I also received a gift. I'll definitely be back for more and also I will refer all my people!
Date of experience: December 19, 2024
I was initially skeptical when I saw the prices and the website. After making my first purchase, everything was perfect; it was delivered after a week. The cologne was well-protected and packaged, and it arrived in perfect condition.
Date of experience: November 21, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Kathie, we sincerely apologize for any inconvenience caused by our processes, including the return shipping fees and the difficulty in reaching us by phone. Please rest assured, we issued a full refund for your order. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team