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Fragrance Buy has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I can understand why this site gets great reviews. For my first ever purchase everything was top notch from service to delivery. This is how all sites should be run. You will definitely get my repeat business. Cheers to everyone at Fragrancebuy. Keep up the great work.
Date of experience: October 9, 2023
Absolutely amazing experience. The website is super easy to use they have great prices and very fast shipping. I've found my go to store for buying fragrances and I love supporting a local Canadian buisness!
Date of experience: July 10, 2023
It took over 2 weeks and my package still wasn't delivered. Super slow service but the blame is honestly on FedEx. Fragrancebuy was still kind enough to fully refund me so at least they have that going for them.
Date of experience: January 6, 2023
Firstly I love that FragBuy has an IOS app. Secondly the prices are top tier in terms of competition. I have had nothing but great buying experiences and quality scents. They also sent me free samples with the first purchase I made. Ships out quick and usually receive approx 5 days. I always recommend to my friends.
Date of experience: January 3, 2023
I've been ordering perfumes from this site for a couple of years now and I have nothing but good things to say about them. Great products, quick delivery, nice freebees and excellent customer service. Recommended 100%
Date of experience: July 13, 2023
It took two weeks to hear back from customer service after my order. I feel like the only reason I ended up getting assistance is because I left a one-star review which I have just upgraged. Thank you, we got there in the end!
Date of experience: November 10, 2023
FragranceBuy offers the lowest prices on fragrances, including those discontinued & hard-to-find, with friendly customer service, super fast shipping and a best in class rewards program. Very happy with all of my purchases.
Date of experience: May 11, 2023
I've been a customer for quite a while and always happy with the experience. Discounters spoiled me so much that I'm not paying retail prices anymore, it just doesn't make sense to pay double of how much frags cost here. Love it!
Date of experience: May 13, 2023
I've had basically no issues with Fragrancebuy. All of my packages came in good condition and the fragrances are legit. The only thing I could complain about is that not every order comes with a free sample lol. Definitely one of my favorite discounter websites.
Date of experience: June 30, 2023
Boozy, masculine, dry, spicy, warm, smoky, and oriental all expertly blended into an unforgettable fragrance. Designed for the mature man. Long lasting, powerful and for me, good as a signature scent year round if you dial down the sprays a bit in the summer. In the parlance it a legitimate beast! It's pricey so try before you buy. I bought 100ml bottle after my first spray from my decant. Easy 10/10.
Date of experience: March 12, 2023
All items received were authentic and they arrived on time. However, two of the items I ordered came damaged. I'm not sure if this is Fragrancebuy's fault or FedEx's but that was the only issue. Everything else was great.
Date of experience: July 4, 2023
In a world where standards of customer service fluctuate dramatically, FragranceBuy stand out head and shoulders above the rest as being excellent. For nearly 8 years they have provided me with faultless service and an unbeatable offering of Colognes and Perfumes. They are our go-to place for fragrances and if you haven't tried them, I urge you to do so with confidence that you will be 100% satisfied, time and time again. I wish I owned this business!
Date of experience: November 30, 2023
Great products at great prices and delivered quickly! There is not much more than can be said other that 'Just Excellent'!
Date of experience: January 6, 2023
My experience its been good so far
My experience its been good so far
My experience its been good so far
Date of experience: July 7, 2024
Shipping cost are very high and even tho I love the website a lot of times I rather buy from eBay cause shipping is included in most of the fragrances they sell and becomes cheaper than getting it from you guys
Date of experience: June 5, 2023
I've ordered from fragrancebuy a few times now & have never had any issues. Shipping is fast & the prices can't be beat. Just wish there was a better deal when it came to shipping; other than that it's a great site for buying fragrances.
Date of experience: January 23, 2023
I had a wonderful first-time experience with FragranceBuy! My order shipped fast and arrived in perfect condition. They have some amazing deals and in-stock rare fragrances that should not be overlooked! I will definitely be buying from them again soon.
Date of experience: March 13, 2023
I always get my fragrances safe & sound with Fragrancebuy! Shipping can be a bit longer than others (since it ships from Canada), but I think it's an extremely fair tradeoff since they have an unmatched selection, great prices and very smooth customer support. I'll always try to order from FB first.
Date of experience: February 18, 2023
The worst customer service I've ever experienced! It's impossible to reach anyone over the phone, emails are not answered it takes 5 emails to get one back, if any. I had issues with receiving my package, I basically didn't get it although they sent me photos of the package being delivered moments later when I arrived at my door there wasn't anything. I submitted a stolen package form to receive a refund or even just have the products sent again, but no one has been getting back to me. If anything goes wrong with your orders they will claim they're "'not liable" instead of doing anything to help. Do not order from here! I paid $495 for perfumes I didn't receive!
Date of experience: October 29, 2023
Shopped Fragrancebuy several times with excellent results. The one time my package was stolen (though no fault of theirs) the excellent customer service promptly issued full refund. Definitely will use again.
Tip for consumers:
No US sales tax, the actual amount charged will depend on currency conversion rates
Products used:
Fragrances
Date of experience: January 9, 2023
I purchased 4-5 different fragrances I absolutely loved them and it came in under 2 weeks in perfect condition and a better price than here in the US. I trust this seller enough that I have ordered another 4 fragrances 😅
Date of experience: February 26, 2024
I have been buying perfumes from Fragrancebuy for 3-4 months now and the service is super reliable. All the products were shipped like clockwork.
I had one issue with bottle having leak and they promptly addressed my concern to my satisfaction.
Overall highly recommended!
Date of experience: March 13, 2023
I've been a loyal customer of Fragrancebuy for many years, and I can't say enough good things about their service. They offer high-quality fragrances from the Middle East that are often hard to find in North America, and their prices are incredibly competitive.
What truly sets them apart, though, is their exceptional customer service. I've always received prompt and helpful responses to any inquiries or concerns I've had. The team at Fragrancebuy goes above and beyond to ensure their customers are satisfied.
If you're looking for great products and a reliable source for unique fragrances, I highly recommend Fragrancebuy. They've consistently delivered top-notch service and products, making them my go-to choice for colognes. Thank you, Fragrancebuy, for your outstanding service!"
Date of experience: August 28, 2023
Upon opening the package I was quick to realize that the bottle had leaked. There was a layer of liquid over the whole bottle. Dried it off, put it away and went on with my life, things happen. Later that day or possibly the next, reach for it and see that once again it's covered in itself. The process repeats again and again.
Date of experience: May 25, 2023
I had an order for five bottles and received them in perfect condition in the signature red box. The package came on time and I'm glad that there are no shipping options other than Post. Thanks Fragbuy!.
Date of experience: May 14, 2023
Fast shipping, genuine products at a good price. Great selection and will continue to purchase with confidence from this company.
Date of experience: July 4, 2024
Very happy with my purchase. Fragrances were authentic and packaged safely. Thank you for a great experience, will definitely buy from you again.
Date of experience: January 12, 2024
Exceptional deals on hard to find & sometimes discontinued fragrances! My favorite of the major 3 I shop.
Date of experience: July 7, 2024
I have found some absolute hard to find gems from fragrancebuy at an amazing discounted price. My most recent purchase being dior homme parfum at a reasonable price. I will continue to look here 1st and love being notified when a banger wish list item becomes available & back in stock. Thankyou fragrancebuy!
Date of experience: April 19, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Trevor, we sincerely apologize for the delayed response and the frustration, inconvenience, and frustration this has caused. We retroactively applied the 25% off coupon and followed up via email on November 12th, we await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team