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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,067
Neutral
13
Negative
103
View ratings trends
114
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How would you rate Fragrance Buy?

Reviews (6,128)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user jayed14
New York
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

Purchased the Armaf Club de nuit Untold and Imperiale...both scents were amazing from the first spray and have quickly become two of my favorites...I was also impressed with the delivery time as I wasn't expecting them to come as quickly as they did after it showed my order being filled...will definitely order from you guys again...thank you

Date of experience: July 22, 2023

Thumbnail of user cookieb15
Canada
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I got all my fragrances, no damage except to the corner of a tester box which doesn't matter. My one concern as that it says there are fragrances in the box which might make it a target for porch pirates. I would overall recommend frangrancebuy!

Date of experience: September 18, 2023

Thumbnail of user tonym1480
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I always receive my fragrances quickly and in great shape. I wish that I would receive some samples with my orders, have read a lot of reviews about samples others have received, I am yet to receive any.

Date of experience: August 17, 2023

Thumbnail of user louis10
Canada
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Not only the prices unbeatable, but the easy of online ordering and the speed with which I receive the products is incredible. I will never buy fragrances in stores again. Fragrance Buy is the only way to go.

Date of experience: September 2, 2023

Thumbnail of user kristyb237
Ohio
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I have placed 2 orders w FragranceBuy and so far I have been happy with the selection, prices and shipping times, even though it is based out of Canada. I will continue to shop with them in the future.

Date of experience: March 6, 2023

Thumbnail of user ericfoiering2005
Canada
1 review
1 helpful vote
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January 16th, 2024

I bought hacivat from nishane, it came in under a week and it's perfect. 100% legit (i work in a store that sells them i'd know), it was for a gift and the team made my order priority so that i get it asap. Super thankful will order again!

Service
Value
Shipping
Quality

Date of experience: January 16, 2024

Thumbnail of user jays1841
Wisconsin
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Best prices and biggest selection. Highly recommend A++++

Date of experience: July 24, 2024

Thumbnail of user colleenq37
Oregon
1 review
1 helpful vote
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January 4th, 2024
Verified purchase

Excited to order and have been awaiting the delivery (FedEx). Claims to have attempted delivery twice but was here both times. Now they are saying they are returning my order. Really frustrating. No way to contact fedex

Date of experience: December 11, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Colleen, we sincerely apologize for the delay you experienced with your order and the frustration caused, after checking the tracking details, the order was delivered on December 12th. We reached out via email, we kindly await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user mauriciom116
Colombia
1 review
0 helpful votes
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December 6th, 2023
Verified purchase
• Updated review

I really appreciate the Fragrances Buy CA store for its very good customer service, they also have a very extensive portfolio of brands and fragrances and finally at a very good price.

I also really like the points and rewards method they have to retain their customers.

Date of experience: December 6, 2023

The best online perfume store I know
October 14th, 2023
Verified purchase
• Previous review

I have bought countless times in this store and I highlight its excellent quality and originality of the fragrances as well as its incentives and discount code to obtain the best price for us buyers.

Date of experience: October 14, 2023

Buy with guaranteed quality and confidence
September 11th, 2023
Verified purchase
• Previous review

I buy with complete confidence in this store for its quality and 100% original products, even the testers are of the same reliability as the retail product.
I am pleased to have been able to meet them and make purchases with them today.

Date of experience: September 11, 2023

Thumbnail of user brigitter55
Canada
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

I put a 4 star because my package was delivered to the wrong address and luckily my neighbour brought me my package. If not for that, would have been a 3 star or lower depending on how fast the mistake would have been resolved. That being said, if not for the delivery problem, would have been a 5.

Date of experience: March 9, 2023

Thumbnail of user carlah248
Indiana
2 reviews
0 helpful votes
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July 1st, 2023
Verified purchase

I was surprised how quick the delivery was and the bottle was completely protected with excellent packaging. I was truly impressed. I will make this my first place to consider for all my fragrance purchases.

Date of experience: July 1, 2023

Thumbnail of user gw265
Canada
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Great service from start to finish. I was acknowledged of a confirmation after purchase two days later I got my shipping with tracking number. I was able to track my shipment from start to finish. Everything was perfect. No complaints. I would recommend the service to anyone. 5/5

Date of experience: February 23, 2023

Thumbnail of user kaylap445
Canada
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

I've only ordered from FragranceBuy twice thus far, but both experiences have been fantastic - I haven't had any leakage or concern about fakes. Recent bad reviews had turned me off, but the steep discounts and prior positive reviews made me willing to give the site a shot and I haven't been disappointed. I wouldn't spend big bucks right away if you're unsure, but particularly in Canada - where it's harder to source fragrances for reasonable prices versus the US - it's worth a shot on at least a few lower-end items :)

Date of experience: July 13, 2023

Thumbnail of user faheemm7
Canada
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Not entirely happy as one of the bottles are leaking from the sprayer. I bought 5 of these perfumes and gave 4 as gifts. Not sure if the 4 are leaking as well.

Please advise on how this can be corrected.

Thanks

Date of experience: April 23, 2023

Thumbnail of user kenc976
Canada
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

This website is really good and cheap compared to other websites, I will definitely buy more. Ehem* Please send me some free samples.

Date of experience: July 1, 2024

Thumbnail of user kerons5
Canada
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

I ordered a perfume which was about 170 in stores. I got it for 108 with everything in. It arrived quickly and in good condition. I was surprised for ordering it 5 days before the Xmas weekend. I received it in 2 days!

Date of experience: December 28, 2023

Thumbnail of user keving2022
California
1 review
0 helpful votes
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January 12th, 2024
Verified purchase
• Updated review

2 things I noticed, my bottle at the bottom had the serial number grinder off, another if the fragrance is very similar but not entirely the same, I bought a Roja Elysium at full retail price and compared that with the one I received there's a distinction between them, I don't know how it's possible maybe I lucked out and got a crappy batch. It has now made me think about future purchases.

Date of experience: December 19, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Kevin, we sincerely apologize for the decoded Roja bottle received and the disappointment, frustration, and inconvenience caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out via email and kindly await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

New Customer, long time observer
November 6th, 2023
Verified purchase
• Previous review

I have been thinking of trying this site out since sometimes from other sites I have bad luck, this site however was great, my product was authentic and came safe in a secure package.

Date of experience: November 6, 2023

Thumbnail of user tishf9
Canada
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

As always, it's been a satifying, excellent experience. Not once have you all let me down. You have the perfume i want, and i wish you will get Paco Rabanne Black Xs L'exces for her. Yr delivery time is impeccable and im always excited when i see the package! A++++

Date of experience: October 21, 2023

Thumbnail of user arielf64
Indiana
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

I ordered this for a friend of mine and it was amazing, I expected it to be here late since I forgot to order it but I received it a few days early a round a week for shipping which is very fast since I'm in the us and this is a Canadian website. Overall more than pleased with the experience they have especially with their loyalty program it's even better.

Tip for consumers:
The Canadian money, it’s a bit hard to see the real cost when checking out but I just searched up a calculator for money.

Products used:
I got a cologne if that’s what this means it’s Dolce and Gabbana the one edp which was amazing.

Service
Value
Shipping
Quality

Date of experience: October 21, 2023

Thumbnail of user danield2287
North Carolina
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Extremely fast shipping, authentic fragrances that smell amazing. Get the insurance for every chance you get, especially if your shipping to the states. You also get a free sample with the insurance. My only quip is the sample was for more feminine leaning, and one of my fragrance's atomizer was a tad loose. Not fragrancebuys fault, but QC from the actual fragrance company. It was amazing and I didn't feel like it was worse sending back too Canada for such a trivial issue.

Date of experience: March 17, 2023

Thumbnail of user markf3027
Canada
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Loved everything except Shippie... they came at 930pm and I missed it. Redelivery was four days later and I got it but was around 9pm again

Date of experience: July 17, 2024

Thumbnail of user jessem698
Canada
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

I have placed 41 orders so far but half of those have had problems with the Shippie - their courier service - for the unprofessional service they provide. So it's been easy to buy but uncertain delivery.

Date of experience: January 28, 2023

Thumbnail of user eugeniab60
Poland
1 review
0 helpful votes
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May 10th, 2024
Verified purchase
• Updated review

Perfume arrived quickly and in good order. I have never had any issues with fragrancebuy. Have used this company many times in the last couple of years. Recommend.

Date of experience: April 30, 2024

Quick response
November 11th, 2022
Verified purchase
• Previous review

When I thought a package had gone missing, I reached out to fragrancebuy and they got to the bottom of what happened and responded within 24 hours. Great service!

Date of experience: November 11, 2022

Thumbnail of user pleasef1
New Jersey
1 review
0 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

It's been 1 day after the scheduled date and time that it was supposed to arrive. It was supposed to arrive yesterday at 10am-2:00 pm however, it's now the day after at 12:32 pm and it's still not here. When I look at tracking for the package the arrival date now says, "Pending", also, The package is still in the same location that it was yesterday morning so it didn't even move. As of right now i'm very dissatisfied with this current situation.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 9, 2023

Thumbnail of user eliasc72
North Carolina
1 review
0 helpful votes
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December 7th, 2023
Verified purchase
• Updated review

Fragrancebuy has the best prices 99% of the time. I've never had issues ordering from them and have always received my packages with the utmost care. Never had any issues with leaks, cracks, etc.

I've been buying here since 2022 and plan to continue purchasing my fragrances here indefinitely.

Date of experience: December 7, 2023

Great Experience
April 27th, 2023
Verified purchase
• Previous review

I've been using this site for almost a year now and have zero complaints. They have amazing deals, a great library, and shipping is fast. I use this site almost exclusively and don't plan to take my business elsewhere anytime soon.

Date of experience: April 27, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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