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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,067
Neutral
13
Negative
103
View ratings trends
114
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How would you rate Fragrance Buy?

Reviews (6,128)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user kamrank46
Virginia
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Got few bottles from fragrance buy and the experience was good. They got a variety of products at a very good price and the process of ordering and getting the product at your door step is well organized. Thumbs up

Date of experience: February 23, 2023

Thumbnail of user hamzas77
Canada
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Messed up Order on Canada day, promised to fix it and then messed it up again

Date of experience: July 23, 2024

Doesn't fulfill Promises, ordered some perfume based on promises which was never kept
August 1st, 2024
Verified purchase
• Previous review

Doesn't fulfill Promises, ordered some perfume based on promises which was notr kept.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 22, 2024

Doesn't fulfill Promises
August 1st, 2024
Verified purchase
• Previous review

Doesn't fulfill Promises, ordered some perfume based on promises which was never kept

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 22, 2024

Slowest Shipping ever and didn't get samples as promised.
July 24th, 2024
Verified purchase
• Previous review

Slowest Shipping ever and didn't get samples as promised.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 14, 2024

Thumbnail of user shainh6
New Jersey
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Everything was delivered in excellent condition less than a week from the order date which is very fast for Canada to the US. The total price for the order was $121 USD less than I would have payed on Amazon for the haul. I know because I added them all to my Amazon cart just to see. $257 for Fragrance buy and the same fragrances would have cost me $378 on Amazon.

Service
Value
Shipping
Quality

Date of experience: March 26, 2023

Thumbnail of user kodied
Canada
2 reviews
1 helpful vote
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April 21st, 2023
Verified purchase

Need I say more fragrancebuy is very quick on delivery and I am never worried when I shop here. Everything is always in great condition and I never question authenticity. I always check here before I buy anywhere else. Shop here and you will never regret it.

Products used:
Perfume, cologne

Service
Value
Shipping
Quality

Date of experience: April 21, 2023

Thumbnail of user abelp36
California
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

I think you guys rock! Your packaging is awesome. Your prices are awesome. Your inventory and your wide selection of different brands is why I keep coming back to you guys. I also love your reward system with the frag crew. Keep up the good work!

Date of experience: April 28, 2023

Thumbnail of user joelp154
Illinois
3 reviews
0 helpful votes
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March 13th, 2023
Verified purchase

I placed a request for notification when an "out of stock" fragrance became available. I received a notification as requested, and ordered the fragrance. As I live in the states, I was very pleased to receive consistent notifications as to where my product was while in transit. The fragrance arrived timely, and unscathed.

Date of experience: March 13, 2023

Thumbnail of user damiana42
California
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Great service, all my products came in great conditions. Delivery was on time and overall was a great experience, after this order I placed another order right away and I am already working on my third order

Date of experience: January 4, 2023

Thumbnail of user andresp101
Canada
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

I stopped shopping on fragancenet because fragrancebuy promised faster delivery times but I'm still here waiting. The problem is that I eat another fragrance that is supposed to arrive on Wednesday and I don't think that's the case.

Date of experience: April 16, 2023

Thumbnail of user jaudonr
California
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

The box and the perfume are fake. The perfume smells similar to the original; however, it isn't long-lasting, dull, and has weak protection. I wrote an email to the company the day I received the package with photos and have still no reply. I will not suggest buying with this company, nor will I again.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 5, 2023

Thumbnail of user jaye639
Texas
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Definitely enjoyed the fast shipping to Texas. I've purchased for Fragrancebuy a time or two before but this time is when I honestly noticed how fast the shipping was. Product was as advertised as always. Will use again.

Date of experience: October 5, 2023

Thumbnail of user dwaynea59
Illinois
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Fragrancebuyca is a fantastic company that delivers high quality products with fast shipping. The pricing is excellent too. I enjoy receiving the latest fragrance that is rare to find at top retailers. I highly recommend this company for your fragrance shopping!

Date of experience: July 13, 2023

Thumbnail of user denii2
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I ordered 3 frags while the company was off for new years and once they came back to work they managed to get me my frags in only 2 days which was great. The colognes were very nice and as usual the services provided by the company were excellent

Date of experience: January 9, 2023

Thumbnail of user nawrasw
New York
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Its been a while now since my first purchase from Fragrancebuy and it was always great experience in terms of procing, fast-shipping, items availability, and certainly the authenticity of the products. Thank you and keep up the good work.

Date of experience: July 21, 2023

Thumbnail of user chrisb3625
North Carolina
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I have bought tons of fragrances from Fragrance Buy. I feel overall they are the best online place to buy fragrances. Best selection and best prices - and also rarely if ever, have I ever had an order canceled after purchase. Shipping is exceptional as well as my experience with customer service. They also often have hard to get and sometimes discontinued fragrances!

Date of experience: May 7, 2023

Thumbnail of user ad554
Canada
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Ive ordered a couple times from fragrancebuy and never had an issue, the one time I didnt receive my package in the mail, they helped me out with the best possible solution! I will never stop buying from here!

Date of experience: February 19, 2023

Thumbnail of user timothym1770
Georgia
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

I always have a good experience when shopping with Fragrancebuy.ca. I love that they send you a notification about a product you want is back in stock. Also love they have the payment plan options to make these bundle buys more sensible. Nothing but positives to say about Fragrancebuy.ca!

Date of experience: September 5, 2023

Thumbnail of user stephenp1840
Canada
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I picked up a fragrance I usually buy and grabbed another one to try! Both were as expected! Delivery was quick and packaging was strong! No complaints!

Date of experience: May 6, 2024

Thumbnail of user thomasl2476
Washington
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I have been ordering from fragrancebuy.ca for several year now, countless orders.

I have had only one issue with one fragrance out of hundreds of bottles ordered, and the issue was resolved with great customer service. I was more than pleased with the outcome of the customer service.

My packages are always packed neatly and secured and always shipped and received in speedy time.

The tier/spray rewards are a nice customer appreciation incentive as well.

Fragrancebuy.ca has always emailed me back as soon as unavailable fragrances are in stock, giving me the heads up befor being stocked in the online pages.

Overall, fragrancebuy.ca has been my go to first online option when purchasing fragrances. Fragrancebuy.ca is a great online fragrance store that customers can trust to shop with.

Date of experience: March 24, 2024

Thumbnail of user kena483
Maryland
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I looked for a fragrance that was out of stock. Fragrance Buy offers the option to be notified when a fragrance is back in stock. I requested notification. I was notified when it was re-stocked. I ordered it and it was delivered promptly. Fragrance Buy is located in Canada and I'm in the U.S. Typically, when I order from a business in Canada there is a brief Customs delay, so if the business doesn't fill the order promptly, the order is mot delivered promptly. My experience with Fragrance Buy has been very good.

Date of experience: December 3, 2023

Thumbnail of user ashishv22
New Jersey
1 review
1 helpful vote
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June 14th, 2023
Verified purchase

Overall I have an excellent experience buying perfumes from fragrancebuy.ca; I only have two suggestions to improve the experience a little more:
1. The perfume box contents need to have a little better protection against rain; one of the boxes I received was left outside the garage, and it rained that day; the perfume I ordered was a gift, so bit of an issue
2. The perfumes listed on the website must have descriptions to help customers make better decisions. Even if it is not a long description and just a few lines, it will help.

Date of experience: June 14, 2023

Thumbnail of user allanm312
Canada
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

I love the site. I tried Fragrance Net and am still waiting for a 20 dollar order. Your site is fast friendly and convient. I just made another purchase and am excited. I have been recommending it to others and will do it again, Thank you

Date of experience: March 9, 2023

Thumbnail of user delmal1
Canada
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I always purchase 5 perfumes every year from fragrance buy and again recently I purchased a few fragrances from them and I couldn't be happier with my experience. The website was easy to navigate, and the selection of fragrances was great. I had a hard time choosing which ones to buy!

The prices were very competitive and the shipping was fast. I received my order in just a few days and the packaging was very secure. When I opened my package, I was impressed with the quality of the products. The fragrances were authentic and smelled just as described on the website.

I would definitely recommend Fragrancebuy to anyone looking for a great selection of fragrances at great prices. I will definitely be a returning customer!

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2023

Thumbnail of user ashleenk
Canada
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

It was wonderful experience and will keep on buying and i trust them with their authentic products and loyal service

Date of experience: June 20, 2024

Thumbnail of user adamp1073
Washington
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

As always FBCA is phenomenal and very timely in getting stuff out. Been wanting this fragrance for a while, once it came into stock I had to snag it. Great stuff and excellent clone of Le Male Le Parfum.

Date of experience: September 29, 2023

Thumbnail of user omara567
Texas
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

No issues whatsoever everything as described, Fragrancebuy will always be my number one spot for fragrances. The packaging was nice and creative which is always a plus and nothing was damaged. Thank you Fragrancebuy for the wonderful experience. Will be back 100 percent

Date of experience: December 6, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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