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FragranceBuy has a rating of 4.7 stars from 6,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This is a shameless company that does not know what business ethics means. I purchased their products on line and they delivered them to the wrong address, using UPS services. They refused to refund me on the pretext that the UPS is not going to compensate them based on the agreement between Fragrance Buy and UPS. They are so cheap that they do not have an insurance with UPS. They even do not send e-mails advising of the expectant date of delivery or that the parcel has arrived. Refusing to refund or send again the same order is a major violation of customer's rights. Saying that I put forward my claim a month later can not be justified as I did not know when and if the delivery had happened. In the pandemic time the deliveries are often delayed. Refusing to fully compensate for the products that have not been delivered is a major violation of customer's rights! And yet they offer contests to be awarded a free perfume! What kind of hypocrisy! Beware of this unethical company - walk away!
Tip for consumers:
Use more reliable companies to make purchase. I would not have wasted $97 if I ordered at Amazon.
Products used:
Did not receive their products
Date of experience: April 8, 2021
Best way to shop for fragrances, smell at local retailer, then order online and save money with this awesome perfume shop.
Date of experience: August 12, 2023
It was good, a bit take longer than i expected to receive my package, also if i could get more sample.
Date of experience: August 27, 2023
Hassle free. It would nice if fragrances are more available instead out of stock majority of the time, otherwise great experience.
Date of experience: March 6, 2023
Excellent variety, Hope you can get more photos of the middle eastern fragrances soon though! Love the site. Smooth purchasing process.
Date of experience: April 25, 2023
Everything went so smoothly I got everything perfectly and it came the next day! Very happy will be purchasing again :)
Date of experience: April 23, 2023
Always super quick to deliver, here in Toronto at least, and the discounts are amazing the best prices you could find.
Date of experience: July 6, 2023
Best prices and biggest selection. Highly recommend A++++
Date of experience: July 24, 2024
Package arrived damaged, only offered $7 gift card on a $400+ order. First order and most likely won't be ordering again.
Date of experience: May 25, 2023
Order arrived in fairly good time despite the holiday season. Great prices and I appreciated the included sample. Will buy again!
Date of experience: January 11, 2023
Received items, as ordered. Good price, never had a problem with this company, been using for a few years now
Date of experience: December 10, 2023
Perfect experience colognes we're delivered on time as i needed to catch a flight. The next day i received them. Perfection
Date of experience: March 18, 2023
My transaction was flawless as usual. I have been a repeat customer since 2017 and I've always had a great experience.
Date of experience: January 22, 2023
I use this 90% of the time when buying fragrances. Great prices and quick shipping even tho I'm in the US
Date of experience: June 3, 2023
I have never have had an problem. It takes a day or two to get through customs, but no other issues.
Date of experience: June 23, 2023
Didn't expect it to come so soon and my product was intact also given a samples of perfume that I was actually eyeing to buy. Pretty god experience overall.
Date of experience: November 13, 2022
I ordered a perfume by mistake and I'm really glad that they were able to assist me in returning it and the service was fairly fast. Very good service.
Date of experience: December 2, 2022
Super fast shipping and the price on my bottle could not be beat. My 1st stop when shopping for fragrances.
Date of experience: November 12, 2023
Fragrancebuy is my go-to website for all fragrance purchases. The customer service is the best and I really appreciate the fast shipping! I recommend to all my friends & family!
Date of experience: October 30, 2022
Very fast and always packed good. Always a pleasure to order from although I would like a men's sample next time.
Date of experience: April 5, 2024
Items were packed really well and was shipped fast. Overall great experience buying from fragrance buy. 5 out of 5.
Date of experience: May 13, 2023
Great selection and fast shipping! Got what i want and was packaged nicely. Will definitely order more in the future!
Date of experience: September 21, 2023
Easy website to shop on and fast delivery once the order is complete. I don't shop for colognes anywhere else.
Date of experience: October 8, 2023
Always satisfied with my purchases and FB makes it easy to buy fragrances.
Date of experience: September 17, 2022
I really did like the deals and free shipping and alert when something in back to stock again or new.
Date of experience: September 29, 2023
Ordered my fragrance during the Canada Day sale. After the holidays were over I quickly received it in perfect condition.
Date of experience: July 15, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Dear Irina
We're sorry to hear about this experience which we certainly never want to be adverse. For some context to this public review we do want to shed some information that you reported the misdelivery over a month later which falls outside the insurance coverage despite receiving the tracking numbers both via email as well as having access to it through the Route app and your store account. Yet still we attempted a resolution and even offered a creative workaround to share this loss with you half half plus offer additional incentives to cover your loss in the long run despite both UPS and the insurer declining the claim. We did our best to help but hope you will in hindsight appreciate the timeframe in bringing up the claim late is the reason the insurer declined coverage.
We hope to have the opportunity to serve you again if you choose to work with us in finding an out of box solution to help and till then wish you a wondeful fragrance journey ahead.
Best Regards
Gary
Fragrancebuy