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Fragrance Buy has a rating of 4.8 stars from 6,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
I love the prices and selection of fragrances that they have to offer. I am a repeat customer and look forward to my next purchase.
Date of experience: November 1, 2024
Good experience for best deals. Nice collection of designer perfumes
Date of experience: December 3, 2024
Delivered quicker than expected, and also gave a nice sample alongside my order.
Thanks!
Date of experience: December 3, 2024
The was delivered way quicker than I expected and arrived nicely packaged.
Date of experience: December 2, 2024
My package was tossed on my porch in plain view and i was not home to collect or sign. I came home and it was stolen. I would like help to rectify the matter.
Date of experience: October 13, 2024
Fast and direct service. Even though its international, service is vert, very fast...
Date of experience: November 14, 2024
Fast service ( even if it is international), ease of use
Date of experience: October 14, 2024
Great shipper and I love the boxes the fragrances are packaged. Always a joy when they arrive.
Date of experience: November 18, 2024
Items arrived very rapidly in perfect condition, very reliable, highly recommended
Date of experience: November 30, 2024
Thank you so much!
Excellent selection and fast delivery!
Date of experience: December 1, 2024
The check out process was quick and easy, prices were great (wish there were more free shipping promos), and shipment from ON to BC was very quick!
Date of experience: November 17, 2024
Every cologne was in stock and fast shipping no taxes and free shipping
Date of experience: November 30, 2024
Quick shipping, great prices! Will be buying more for sure!
Date of experience: November 30, 2024
It was very good and fast I'm happy with my purchase
Date of experience: November 30, 2024
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2024
Hello Salem, we sincerely apologize for the delivery delay you are facing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I previously gave one star due to delay in shipping. A costumer service agent reached out and explained the delay caused by high volume of orders and that they are working to preventing this issue in the future. Other than that I had no issues with the website.
Date of experience: June 21, 2024
Took a very very very very very very long time to ship
Date of experience: June 20, 2024
Well-packed and fast shipping. Smooth transaction and great service! Thank you.
Date of experience: November 28, 2024
Great shipping and customer support. Very good prices and awesome customer points.
Date of experience: November 28, 2024
Great customer service! Fast shipping and quick delivery
Date of experience: September 20, 2024
Excellent products and very fast delivery. I will be ordering again!
Date of experience: November 19, 2024
Awesome collection and good price of the scents. Thanks.
Date of experience: November 28, 2024
All my fragrances ive bought from you guys i have already smelled before hand but nothing compares to your prices i will continue to use this website and i continue to try to convince people to use it as well.
Date of experience: September 22, 2024
I am completely satisfied with Fragrance Buy from their extensive and diverse fragrances, to their pricing, customer service, packaging and timely delivery. I totally recommend them…especially if you're a "Frag Head" like myself!
Date of experience: September 13, 2024
I always check with Fragrance Buy first when looking to purchase a new fragrance I'm interested in. Their Fomo line is AWESOME! I have all three! Great selection and great prices!
Date of experience: December 19, 2023
I found CDNIT Limited Edition Parfum at a great price. Also, found a hard to get Khadlaj. This is the best discounter hands down.
Date of experience: November 8, 2024
This is my #1 discounter. Great prices, huge selection, and fast delivery. Thank You Fragrancebuy.ca.
Date of experience: September 21, 2024
I ordered the hard to find 2023 Polo Oud along with Ferragamo Intense Leather. Both were at a great price, were packaged properly, and delivered quickly. Fragrancebuy.ca is at the top of my discounter list.
Date of experience: March 28, 2024
All of the frags I ordered were at super competitive prices, packaging was excellent, and shipping was fast. I love these guys.
Date of experience: February 26, 2024
First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.
Date of experience: September 19, 2024
As I expected the product came, is not the first time I purchase this product.
Date of experience: November 26, 2024
I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!
Date of experience: September 19, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Jack, we truly apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team