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Fragrance Buy has a rating of 4.8 stars from 6,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Easy process; everything came as it should. Looking forward to my next order
Date of experience: November 15, 2024
I bought a cologne for my son's birthday and was really surprised with how quickly it arrived.
Great price and perfect gift!
I will be back to shop at Christmas time!
Date of experience: September 23, 2024
Defective cap. Does not look and feel authentic and smells different.
Date of experience: November 14, 2024
Since the day one my experience with fragrance buy was the best, shipping super fast and packaging the best, items or fragrances are super authentic and one of the best prices in the market I always comeback im super grateful, thanks
Date of experience: September 14, 2024
Just as described. Great customer experience. Looking forward to ordering from again
Date of experience: November 14, 2024
Trustworthy and excellent service. They're able to ship out orders in a timely manner and have the best prices as well. Would recommend fragrancebuy to all my friends.
Date of experience: September 26, 2024
Always has good perfumes at great prices. There are great deals throughout the season.
Date of experience: November 10, 2024
I love purchasing fragrances from here! The best deals and fast shipping.
Date of experience: November 13, 2024
I always receive my fragrances in a timely manner and they're very nice people!
Date of experience: November 13, 2024
Excellent experience. I've purchased multiple times, and every single time it's been great. They are the best sellers on the internet.
Date of experience: October 10, 2024
On top of the great selections and prices, the shipping packaging is the best in the business.
Date of experience: November 12, 2024
Been a loyal customer for years.
Love supporting a local Canadian business
Date of experience: November 11, 2024
Fast shipping, and excellent secure packaging.
I trust this website for authentic fragrances.
Date of experience: November 12, 2024
Fast and easy! Very reliable! One of the best places to get fragrances on line.
Date of experience: November 12, 2024
Well packages, good prices, and in Canada too! I will certainly buy again.
Date of experience: November 12, 2024
It came within a week of purchase, the fragrance itself came in original box that was unopened. Absolutely love the scent, waiting to see it's performance in cold weather but it performs very well and lasts all day long with strong projection. Literally woke up the next day and the smell was faint but still there. Highly recommend this service and highly recommend Lattafa Khamrah. I'm going to purchase the qawha edition next
Date of experience: September 16, 2024
I bought 4 parfums and it was supposed to be delivered within a week but it has been 10 days since and I still haven't received them.
Date of experience: October 15, 2024
Hello Hubert-Alexis, we sincerely apologize for the delayed delivery and for any frustration, inconvenience or disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
All their products are authentic, amazing customer service. Fast delivery.
Date of experience: November 11, 2024
Amazing prices, great offers, fast and responsive customer service, and excellent shipping speed that corresponds with price.
Date of experience: October 12, 2024
People talk about how customer service "used to be" all the time. We can always chalk the expression up as the longings of a past generation, but some places really do reflect the service we hear about. From the very first purchase, FragranceBuy made me feel like a childhood friend regardless of the distance and difference in nationalities between us. They're honest, expeditious, and take great care of their products and customers before and after the transaction. I may not have been around the times my dad reminisced about claiming that every vendor went above and beyond for the sake of their image and to grow trust, but I believe I have encountered one such company now and I look forward to all interactions with them. Their service is worthy of the highest praise, even in comparison to the past. For that reason, I am certain our dealings will continue well into the future.
Date of experience: September 6, 2024
I recieved a $25.00 giftcard from fragrancebuy! Thank you kindly.Neil Anderson I will purchase my colognes from Fragarancebuy in the future! Neil Anderson
Date of experience: October 10, 2024
No complaints, was packaged securely. Shipping was reasonable
Date of experience: November 10, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Philip, we sincerely apologize for the defective cap and for the scent issue you're facing with the fragrance you received. We truly apologize for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team