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Fragrance Buy has a rating of 4.8 stars from 6,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Second time I purchase Byredo and it has a problem.
First time it came without cellophane, opened, scratched with a pen and tightened the spray, that is, USED.
Now I bought it and it came with the cellophane, but with the BYREDO seal open and held in place by adhesive tape. They are original, however, you have to be careful, because they are sold as new and sealed and it is not.
UPDATE: We made a final agreement and they offered me a discount coupon. That was the final resolution.
Date of experience: January 2, 2025
To start, I buy a lot from Fragrancebuy. In December alone, I bought 2,207 US dollars. Every month, I buy a lot and a lot. So, good for you who are reading this, there were no problems. The more you buy, the more likely you are to have a problem. It's that simple. I stopped buying Byredo because all my last purchases came without the cellophane, without the factory security adhesive seal and even scratched with a pen, and worse. It came sprayed. It was visibly returned by another user and they put it up for sale and, with no luck, I went there and bought it.
First they told me that the Byredo problem they received it like that from quality control issue from the manufacturer.
Now, with this order, they sent me a Timeless (Clive) without cellophane and all handled inside. Unfortunately, every time they are the last perfumes, I have no luck. There were only two units, I bought both. One came perfect and the other like this. I often think that it wasn't even a return, I think that they open the perfume to take pictures for their website and then put it up for sale as if nothing had happened.
If it was for me, that would be fine. But when it's for a gift or for resale, it's not good. Who would like to receive an opened perfume with marks on it that have already been handled? Resale is out of the question.
I always pay attention if I'm buying "boxed" perfumes. I need it to be that way, and even if they are sold at a big discount, it's unfair to receive them in conditions that were not previously established.
Products used:
Perfume
Date of experience: December 13, 2024
I'd like to thank Gary and his team at FragranceBuy for such a terrific shopping experience. I sent an email a week prior to see if a fragrance I've been waiting for months to be restocked would be restocked soon and a rep responded promptly to my request. A week later the item I asked for actually went back in stock and so I hurried and placed my order for that and another bottle I've been waiting for. Shipping was quick and the package was secured safely. I've been a long time customer with FBuy and I look forward to buying with them in the near future. Highly recommend!'
Date of experience: August 27, 2024
As per customer I buy perfume from frgancey for long time the perfume are good &service 👍 but my comment on this is why I don't get more discounts or gifts to make us love been with you guys & also give recommendations to other friends that helps more I guess
Date of experience: August 17, 2024
As usual I received my order in less than a week.
I have yet to try my fragrances but I have seen good reviews about them.
Date of experience: September 28, 2024
Superb brand selection and attractive deal$, along with coupons and promotions
Date of experience: October 17, 2024
Great shop to find hard to get niche and high-end designer perfumes. Packing and service are on par
Date of experience: July 15, 2024
Guys my experience in ordering from you has been nothing short of phenomenal. I appreciate the hard work you put in, in ensuring that my order is correct and gets to me in a timeous manner. Please keep up the amazing work.
Date of experience: August 22, 2024
I've purchased several fragrances from Fragrance Buy and have always been extremely happy with their business. Some of the most competitive prices you'll find, great inventory, and there really is nothing like receiving that red box in the mail. Will continue to be my primary source for fragrance purchases
Date of experience: August 12, 2024
Truly my favorite place to purchase fragrances. The prices, the loyalty program, the wishlist functionality… Look no further than fragrancebuy.ca for all of your fragrance purchasing needs
Date of experience: September 17, 2023
Always in good time an love the deals. I luv this site
Date of experience: October 17, 2024
Quick and easy I'm in Canada so I love the accesses to niche
Date of experience: November 14, 2023
Wonderful buy as usual, shout out to the team here! Always comes exquisitely packaged.
Date of experience: October 17, 2024
Would buy again! Great value price and seamless process.
Date of experience: December 3, 2023
It was my first purchase with you guys and my experience was perfect. Fast delivery, product perfectly protected, and excellent customer service. I was positively surprised by the customization and robustness of the packaging, which showed extremely professional work and focused on communication with the customer.
Date of experience: August 20, 2024
Great site with hard to find frags. Fast shipping to the US. I will definitely order from them again.
Date of experience: September 22, 2024
Came quickly but with just a couple small issues. There is a little chip on the bottle where it should be gold. And also very visible scratches on the atomizer when the pin is removed. Overall good experience.
Date of experience: August 19, 2024
Great everything, response properly and sells only authentic product. Will always recommend. Thank you.
Date of experience: September 28, 2024
The shiping speeds are iffy but never more then a week, I live in the GTA. Never been fake, damaged or any bad experience
Date of experience: September 24, 2024
Fedex is $#*! they never came and now I have to go 30 kilometers to look for my order as long as you do business with fedex but I will never place an order on your page again
Date of experience: September 5, 2024
Hello Yoel, we truly apologize for the ongoing delivery issues you are facing with FedEx and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
That $#*! be shipping super fast and I love it. Only problem is most things are out of stock sometimes but ik yall can't help it fr. But keep up the good work.
Date of experience: September 6, 2024
I had an excellent experience with Fragrance Buy. Received my order, well packed and in perfect condition, in 10 days. That is quite fast for where I live.
Date of experience: August 30, 2024
I had very low expectation due to the price but I must say I'm impressed, very nice fragrance.
Date of experience: October 14, 2024
My experience, they have a a great selection of every style of fragrance
Date of experience: October 15, 2024
It arrived in three days and was exactly as ordered. I have been buying from FragBuy for years and have never had a bad experience. Purchase with confidence.
Date of experience: September 2, 2024
It's always a great experience dealing with FragBuy. Excellent prices and service. Products are always authentic and shipping is fast.
Date of experience: June 27, 2024
Another excellent experience. Authentic fragrance, fast shipping and an excellent price.
Date of experience: November 30, 2023
Amazing selection of products; and interesting finds (sometimes rare ones)
The prices are much cheaper than big box stores and in-store perfumeries/perfume selling stores.
The shipping is decently fast (relative to where I live, which is in Toronto; for example, one week from placing order to receiving).
The con really is, if an item is popular, it will usually sell out and become out of stock.
Date of experience: August 14, 2024
Recently received Hugo Boss Bottled Absolu. Great fragrence, real head turner. It was packing carefully and arrived quickly. Thank you Fragrencebuy.
Date of experience: October 7, 2024
As always, I received my order quickly. I purchased multiple fragrences and I love all of them. Thanks fragrencebuy.ca.
Date of experience: December 13, 2023
Package was delivered right on time and as always wrapped securely. Keep up the great work. We definitely be ordering again soon.
Date of experience: June 12, 2023
Nothing else needs to be said. But I will add further comments for the 50 character minimum. Cheers.
Date of experience: September 26, 2024
The bulk of my scent collection is from Fragrance Buy. I exclusively buy all my fragrances from them as an immediate go to. What does that tell you? Just buy from Fragrance Buy.
Date of experience: March 22, 2024
Impeccable customer service beyond reproach. Even when things go south, the rare instance it does, they do the utmost best to make things right. Very trustworthy. Buy from them!
Date of experience: November 4, 2023
All you Frag "Warriors" need not go anywhere else except right back to Coney.
FragranceBuy is THE PLACE to go in Canada for all your fragrance needs.
The prices can't be beat even from "The Baseball Furies".
Can you dig it?
Date of experience: September 2, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Juan, we truly apologize for the ongoing issues you've faced with the Byredo products received. Please rest assured, all the products we sell are brand new and unused, unless otherwise stated on our website. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team