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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,004
Neutral
14
Negative
101
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Best perfumes warehouse”

Isabela M.
12/11/24

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: 12/1/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (6,033)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (51) delivery time (66) quality products (51) customer service (546) rewards program (34)
Thumbnail of user derekl666
Texas
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.

Date of experience: November 12, 2024

Thumbnail of user marcellaw96
California
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

The prices are great. I wish there was a little more variety and items in stock. I can find what I want mostly but some popular items are usually sold out or not on the site at all. I also wish shipping was a little faster but it is as advertised on the site. I love the packaging as well.

Date of experience: November 18, 2024

Thumbnail of user ians1195
Canada
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

I had heard on Reddit that fragrancebuy was the best place in Canada to order fragrances — and they weren't lying! Top notch selection, customer service, and prices will definitely have me returning as a customer. Great place :)

Date of experience: November 17, 2024

Thumbnail of user karans205
Canada
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Large collection of different fragrances at incredible prices and very fast delivery. Packaging is always secure and amazing. Can't fault a single thing with my experience so far.

Date of experience: December 10, 2024

Thumbnail of user williams7620
Ohio
1 review
1 helpful vote
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December 30th, 2024
Verified purchase
• Updated review

My shipment was as great as you always make it. Got here in 5 days and was perfect! It's Fantastic dealing with a company that puts their customers first and has great prices also. My Fragrance 's smell awesome,THANKS to YOU all...MERRY Christmas from a HAPPY CUSTOMER! W L S

Date of experience: December 20, 2024

Great company!
November 22nd, 2024
Verified purchase
• Previous review

Been dealing with fragrance buy for a few months,have got better deals on what I want than anywhere! It's a honest company and in this day an age not easy to find. Makes me very HAPPY!

Date of experience: November 12, 2024

Doing the right thing!
October 2nd, 2024
Verified purchase
• Previous review

I'm a 72 yr old male senior citizen that ordered a lot of perfume. Went to my On line banking site and me not knowing what I was doing online my payment was listed as pending 5 or 6 times. Come Monday morning they only charged me 1 time.! I will always be a customer for what they did!

Date of experience: September 22, 2024

Thumbnail of user christopherh3759
Wisconsin
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Apex is a great fall/winter fragrance. I have not tried Blazing Mr Sam but people say this smells very similar. It is sweet with some spice provided by cinnamon. Not sure it would be a safe blind buy of it was priced higher, but for the price I took a shot based on a review from a trusted fragrance reviewer. I'm glad I took the shot because I like it a lot. I am a big fan of sweet/spicy cold weather fragrances and Apex certainly is that. And the presentation for such an inexpensive fragrance is fantastic.

Date of experience: November 11, 2024

Thumbnail of user jaswinders43
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Rasasi Hawas is a masterpiece for those who appreciate modern, long-lasting fragrances. It combines a perfect blend of freshness, sweetness, and warmth, making it versatile for any occasion.

The scent opens with vibrant top notes of bergamot, apple, and cinnamon, giving it a fruity yet spicy allure. As it develops, you're greeted by the floral heart balanced with aquatic accords, which provide a crisp and refreshing feel. The base is where the magic happens—ambergris, musk, and woody notes create a deep, sensual, and long-lasting impression.

What truly sets Rasasi Hawas apart is its performance. It projects strongly without being overpowering and lasts for 8–10 hours easily, making it a fantastic value for money.

Overall, Rasasi Hawas is a must-try fragrance that offers premium quality at an affordable price.

Date of experience: November 22, 2024

Thumbnail of user marciac651
Florida
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I was soooo impressed with my overall shopping experience! Great prices, love the loyalty program and fassssst shipping! Honestly did not expect to receive my order so quickly in the US and that alone is reason enough to remain a loyal customer! THANK YOU

Service
Value
Shipping
Quality

Date of experience: November 19, 2024

Thumbnail of user johnb13720
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase
• Updated review

Ordering was easy process and shipping has been good even with postal strike which caused a few days delay... just wish i could buy small 2ml decants save doing blind buying... as don't have any place local to try

Date of experience: December 7, 2024

Frist impressions last... if good which you are...well done
October 13th, 2024
Verified purchase
• Previous review

My first order just came the other day i live off mainland so expected some delay... but happy my order came well packed and no damage...
Just opened up a few and got good response from friends and co-workers... hope to do a follow up Order soon for gifts for X-mas

Date of experience: October 3, 2024

Thumbnail of user princessp60
Minnesota
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I was initially skeptical when I saw the prices and the website. After making my first purchase, everything was perfect; it was delivered after a week. The cologne was well-protected and packaged, and it arrived in perfect condition.

Date of experience: November 21, 2024

Thumbnail of user gerrys249
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I have bought product from here many times before and just got some nice Christmas Gifts again during the Black Friday event. All the Best to you all!

Date of experience: December 19, 2024

Thumbnail of user parisb111
California
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I recently purchased from Fragrancebuy for the first time and I am both impressed and very satisfied with my purchase and experience with the company. The ordering process was easy, there was communication throughout with my order and shipping, and my package arrived relatively quickly, considering I am in the US. My order was packed well and arrived without any damage or issues. They have a great selection, great prices, and I was able to order scents that were not available to me on other US sites. Although it may seem that the cost of shipping to the US is more than other local sites, when you factor in the money you are saving from sales tax and other fees, it is more than fair and worth the money. Highly recommend!

Date of experience: November 21, 2024

Thumbnail of user frankc3556
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Been using them for years…. Highly recommend
Maybe some issues from time to time on stock Backorders but it's not like there is any urgency in getting your favourite cologne

Date of experience: December 19, 2024

Thumbnail of user christopherp2936
California
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

I ordered from FragranceBuy for the first time. I'm in the US so my package took a little be longer but everything worked out smoothly and efficiently. I definitely would order from again. Great prices, great service, excellent packaging. I can't complain.

Date of experience: November 10, 2024

Thumbnail of user andrev188
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I've been a customer for maybe just under a year, but have already bought a lot of fragrances already! This will be my now permanent go to website for all my fragrance needs! Good prices! And decent stock availability.

Date of experience: November 8, 2024

Thumbnail of user christianm1637
TT
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Overall, I'd have to say FragranceBuy did really good with my Order, it was the Black Friday sale, so i took the opportunity to try them out for the first time. Worked out and i got my order taken care of at some great prices. Plus the additional Discount an shipping codes made things that much more affordable and convenient. Shipping took a little longer but they explained due to the spike in orders for the sale that is to be expected so i didn't mind, just once my order got through and processed, and it did.

If there are a couple things that i could suggest that would make the website better on the whole, would be to:
1) Update the fragrance listing pages. It seems quite dated in its look and the amount of information given is limited. Some more info, like the fragrance notes and a description of the fragrance would be greatly appreciated.
2) Change the requirements for free shipping. FragranceBuy has a setup where you MUST purchase 5 items to get free shipping. In my humble opinion, that's a lot. Maybe if they setup a value amount for shipping eg. Free shipping with purchase order over $100, i think would appeal to a lot more people, cause a lot of buyers, may not even be interested in purchasing that many fragrances at once.

Implementing these suggestions would IMO, help the already wide reach that your website has. Cheers and Happy Holidays!

Date of experience: December 20, 2024

Thumbnail of user samuela625
Canada
1 review
0 helpful votes
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December 15th, 2024
Verified purchase
• Updated review

My experience with Fragrance buy has been amazing incredibly fast shipping they notify you when things are about to restock and everything is authentic. Simply amazing

Date of experience: December 5, 2024

The best!
September 9th, 2024
Verified purchase
• Previous review

Always get my items quickly great packaging very reliable.I literally don't buy from anyone else. Everything is also authentic

Date of experience: August 30, 2024

Number 1 place for fragrances
April 18th, 2024
Verified purchase
• Previous review

Absolutely the best, great shipping, great selection.my bottles always come in safely

Date of experience: April 8, 2024

Thumbnail of user daniell2745
California
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

Just read my emails to *******@fragbuy.
After being a customer for awhile and having an account you would think you could see I purchased several fragrance off your site.
I have now asked to be removed from future emails and close my account.
They're are just so many other options for discount websites.
Plus they ship quicker.
Update...
They try to resolve issue by offering samples now if I email ahead of my order.
Still not worth the time of shipping and bad service. I am using a few other discount fragrance shops instead.
Oh well it was nice while it lasted.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Daniel, we truly apologize for the ongoing issues you faced with your order and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thier price is right and the selection of fragrances is quite large.
May 7th, 2024
Verified purchase
• Previous review

I have been delving into fragrances in the last few years and have purchased more from this site than any other. The shipping time is reasonable and you can find some real deals. My favorite part is the fragbuy insurance. For.99 cents Canadian money you can insure your shipment. With the purchase of the insurance they will send you a sample of a fragrance or other random item. These samples were super expensive fragrances I would never be able to buy. I have already purchased two fragrances this month.

Date of experience: April 23, 2024

Thumbnail of user gabriels1356
North Carolina
2 reviews
0 helpful votes
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December 26th, 2024
Verified purchase

Love fragbuy. They have more products than any other site with the best prices. Shipping is a little slow as it comes from Canada but I'm always happy when that box comes

Date of experience: December 16, 2024

Thumbnail of user sirajm13
Canada
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Got what I ordered. It is not overnight service but it arrived as promised and packaging was excellent to ensure it arrives in best possible condition.

Date of experience: December 7, 2024

Thumbnail of user vanessav462
Canada
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I contacted FragranceBuy via email, as instructed on their website, to initiate a return. Their response outlined two options: I could ship the return myself at my own expense or request a return label, which would deduct $12.95 from my refund. However, despite multiple follow-up emails requesting a return label, I received no response. Frustrated, I left a one-star review, which finally prompted a response from their customer service team. To their credit, they acknowledged their mistake and kindly provided me with a free return shipping label.

However, it's important to note that any returns incur a 20% deduction, as returned items are considered 'open package' and must be resold as such. While I appreciate the resolution, the lack of initial communication and the steep return deductions are something potential customers should be aware of.

Date of experience: November 9, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Vanessa, we sincerely apologize for not sending the return label you requested, I'm afraid the email you sent ended up in our spam/junk folder. We truly apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user kristyb423
Washington
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I have purchased from FragBuy a few times now and have always been satisfied with their offerings and delivery. Sometimes it takes a long time for fragrances to get back in stock but that's not a deal breaker. I will be purchasing from FragBuy exclusively from now on after a recent poor customer service experience with another discounter.

Date of experience: November 12, 2024

Thumbnail of user cesarm445
California
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

Had a question about my delivery date and decided to send a message at 1 am not expecting them to answer so quickly but they did and took care of me thank you fragrancebuy

Date of experience: December 15, 2024

Thumbnail of user brandonr688
Ohio
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!

Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

My Go to For years now
September 25th, 2022
Verified purchase
• Previous review

I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!

Date of experience: September 25, 2022

Thumbnail of user lakshmenders
Canada
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Last few years, I have regularly bought fragrances from FRAGRANCE BUY CANADA. I find their products genuine and service reliable. I live in BC and at times courier services are slow. Fragrance Buy sincerely tries its best to remain customer-friendly. Keep up the good work.

Date of experience: November 24, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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