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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,004
Neutral
14
Negative
101
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Best perfumes warehouse”

Isabela M.
12/11/24

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: 12/1/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (6,033)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (73) loyalty program (51) delivery time (66) quality products (51) customer service (546) rewards program (34)
Thumbnail of user job916
France
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I have always had a positive experience with FragranceBuy.ca
They are fast, reliable and provide excellent service. They have a great selection of fragrances, and the prices are also very good. Thank you Fragrance Buy!

Date of experience: November 15, 2024

Thumbnail of user cathyf717
Canada
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

I thought I would try this fragrance as Patchouli it is my Favorite Fragrance and it was affordable. I am so disappointed as this fragrance smells absolutely nothing like Patchouli and I do not like the fragrance at all!

Date of experience: December 6, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Cathy, we sincerely apologize for the Just Jack Patchouli fragrance not meeting your expectations and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user rg734
Illinois
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Not sure if I'll order again?
Took too long, shipping was totally off from what the website stated.
Not sure if one item was legit?
Smells totally different than the one I bought from a store.
They did reply to my emails quickly, which was appreciated!

Service
Value
Shipping
Quality

Date of experience: November 11, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Raya, we sincerely apologize for the delay in processing your order and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user marioa656
Virginia
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Every time I purchased products from your website, they are always delivered fast and with care. I wouldn't want to purchase my fragrances from any other site. You guys are truly the best.

Date of experience: December 12, 2024

Thumbnail of user connorg179
Canada
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I've spent a lot of money on this site, when there is issues with my order they do help me, I've had to send back broken bottles and they helped me. 99% of my orders are with out flaw.

Date of experience: December 14, 2024

Thumbnail of user jagrajvirs
Jagrajvir S.
Illinois
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I recently purchased several perfumes from FRAGRANCE BUY, and I couldn't be happier with my experience. The selection is incredible, and the scents are absolutely amazing each one exceeded my expectations. The packaging was secure, and delivery was quick and hassle-free.

Every fragrance I received feels high-quality, and they last all day, earning me plenty of compliments. I'm thrilled with my purchase and already planning my next order. If you're looking for authentic perfumes at great prices, I highly recommend FRAGRANCE BUY.

Date of experience: December 2, 2024

Thumbnail of user ts1087
Canada
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Not bad service I like how for local orders they didn't send it through Canada post however it did take over a week to ship but I got them within too weeks after placing the order

Date of experience: December 16, 2024

Thumbnail of user jayg1038
South Carolina
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

I am, as I'm sure most people who find FragranceBuy.ca, a collector of fine fragrances. I tend to veer towards the niche and harder to find fragrances... My signature scent is Dior Homme Le Parfum... A scent that you cannot buy direct in the US! FragranceBuy saved me a trip to France by having authentic, in-date, perfect condition Le Parfum. They ship fast, their packaging is some of the most impressive of any company I order from in any industry, and their communication is great. I am a FragranceBuy believer!

Date of experience: November 8, 2024

First time… but definitely not the last!
April 24th, 2024
Verified purchase
• Previous review

Always a little trepidation when blind purchasing a fragrance online… especially when the site is not situated in the US… But I must emphatically say any nerves about it were foolhardy. FragranceBuy is amazing. The transaction, the shipping the delivery, the quality of authentic product, and the communication the whole way through was outstanding. Then to top it all off, the packaging the product is sent in and the care taken in wrapping the products was absolutely next level awesome! The packaging itself must be a huge expense for FragranceBuy but it's so good that, that alone could make anyone a customer for life… as I will be. Thanks FragranceBuy!

Service
Value
Shipping
Quality

Date of experience: April 14, 2024

Thumbnail of user paulp4242
Canada
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Prices here are unmatched anywhere else. I buy Dolce and Gabana Light Blue here whenever I need it. I get twice the amount that retailers sell for almost half price.

Date of experience: December 17, 2024

Thumbnail of user marcr349
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase
• Updated review

I've ordered numerous fragrances from Fragrancebuy in the past. Their efficiency is impressive, but their courier FEDEX has always been late, which is frustrating. Perfume Canada Online has caught my attention, and their delivery is reliable. I consider this to be my top choice for the future..

Date of experience: November 8, 2024

Very Satified
July 22nd, 2024
Verified purchase
• Previous review

I have purchased many fragrnces with FragranceBuy, they are always on time with delivery, and exceptional packaging

Date of experience: July 12, 2024

OUT OF STOCK ITEM
March 7th, 2023
Verified purchase
• Previous review

Greetings,
For the last 3 years, I have noticed many of your fragrances out of stock. Therefore, I have to find a different suppliers or shop online in the USA.

However, when the items are available the prices are reasonable and the shipping is always on time.

Date of experience: February 5, 2023

Thumbnail of user sylvainf10
Canada
1 review
0 helpful votes
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December 29th, 2024
Verified purchase
• Updated review

Always great. The only thing is that I find unfortunate that we can't freely use all the perks we've accumulated. There's always a restriction to a few points per purchase!

Date of experience: December 19, 2024

Perfect service!
April 5th, 2024
Verified purchase
• Previous review

Always satisfied with all aspects of shopping with you. Easy to shop, good prices and products, good service, efficient and fast delivery! Simply 5 STARS

Date of experience: March 26, 2024

THE #1 Best place to buy!
February 16th, 2023
Verified purchase
• Previous review

As always, Frag Buy team are SUPER!
So simple to buy, best prices, professional team, quick turn around order to be enter in the system, fast delivery, always on time, perfeclty packed no damage,
MOST important of all, THE BEST customer service team! Just like a family member! 5 STARS

Tip for consumers:
Best perfumes discounter place !

Products used:
Perfumes

Service
Value
Shipping
Quality

Date of experience: February 16, 2023

Thumbnail of user mariannaa38
Canada
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Been wearing This brand for years it's my go to so happy I found this site. The whole transaction went smoothly, and I received my perfume in perfect condition

Date of experience: December 1, 2024

Thumbnail of user melaniea383
Ohio
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase

Received a notification that an item I wanted was back in stock. Ordered it an another item. Shipping was amazingly fast and items were packed well.
Site is easy to navigate and prices are fantastic.

Date of experience: December 1, 2024

Thumbnail of user ritaj407
Canada
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I'm very satisfied with my purchase and the package arrived on time. The customer service is very very helpful and professional I would recommend everyone to buy from them.

Date of experience: December 20, 2024

Thumbnail of user sarahk2892
Canada
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Very happy with my purchase. Found a hard to find cologne for my best friend at a great price. Delivered very quickly in perfect shape. Will definitely order again!

Date of experience: December 5, 2024

Thumbnail of user coryg310
Massachusetts
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

This is my second time ordering from Fragrancebuy. Overall it was a good experience. 1st time I ordered 6 fragrances and they all arrived in a decent amount of time and not damaged. This time I ordered 9 fragrances and they took about 2 weeks to arrive and not damaged. Only problem I have is that the first time I purchased 6 bottles I didn't receive not one sample. This time I purchased 9 bottles and only received 1 sample. It would of been nice to receive a few more samples to try out.

Date of experience: November 15, 2024

Thumbnail of user vincew135
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user alans2792
Canada
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

I had been waiting on an item to be restocked. Received an email and ordered immediately. Was saddened to find the item was not what I thought it to be. I reached out to Customer Service, they were amazing. Informed me of the discontinuation of the item I thought I ordered, and the repackaging of the item they had sent, and gave me a future credit to use for the inconvenience. Amazing Customer Service as always.

Date of experience: November 11, 2024

Thumbnail of user laurad3615
Canada
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: December 9, 2024

Thumbnail of user jackiee348
Rhode Island
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Great customer service, in love with my perfumes. Ordered 5 perfumes one came with cap messed up and I contacted company they responded right away. Will order again from this company.

Date of experience: November 29, 2024

Thumbnail of user myal33
Canada
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I trust Fragrance Buy to have a nice selection of niche fragrances or affordable options and the shipping is fast so it's a no brainer when i need to re-order. Thank you!

Date of experience: December 5, 2024

Thumbnail of user derrickw399
Maryland
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I placed an order which I never received due to FedEx delivering the package to an unknown location. I followed up with Fragrance Buy who sent me a link to file a missing package claim but since filing I haven't received any communication. I sent an email to follow up but still have not received any updates. I called FedEx who stated it's the sellers responsibility to file a claim.

Date of experience: November 9, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Derrick, we sincerely apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly responded on help@fragbuy.ca and we kindly await your reply.

Best regards,
The FragranceBuy Team

Thumbnail of user andrews5341
Romania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I've been a customer of Fragrancebuy.ca for about two years. I just placed an order for 8 fragrances, and due to travel timing, realized a day after I ordered that the order wouldn't arrive in time before I needed to return to my duty station overseas. I emailed Fragrancebuy and asked if I could pay for expedited shipping. They responded quickly and expedited my order at no cost! Ak$#*!a and Tara greatly exceeded my expectations for excellent customer service, and I have no qualms about recommending them to any fragrance buyer/collector. In addition, their prices and selection are always top notch. I should not that I'm also very pleased with the new additions to my collection!

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2024

Thumbnail of user jamesf6683
Indiana
1 review
1 helpful vote
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November 19th, 2024
Verified purchase

Fragrancebuy is always my go to when buying fragrances. However I've become hesitant lately because most of my choices are sold out more than I like. My most recent shopping haul was the same and the shipping of 10 days was not to my liking.

Date of experience: November 9, 2024

Thumbnail of user krishnarp
TC
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I ordered about 7 fragrances and they all came in perfect condition and I also received a gift. I'll definitely be back for more and also I will refer all my people!

Date of experience: December 19, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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