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Fragrance Buy has a rating of 4.7 stars from 6,110 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
Très satisfaite. Les parfums sont de très bonne qualité et à bon prix. Le colis est arrivé rapidement.
Date of experience: October 6, 2024
Love the careful and attractive passaging. Your website, though not very attractive, navigating it is easy. Unfortunately, it takes a long time to receive the packages. Overall, I love purchasing from you.
Date of experience: June 3, 2024
For every purchase made from your company (mine was a total of 5 with a free sample of Erba Gold) your company amazed me with great customer service, excellent packaging and the best boxes in the business!
Date of experience: June 5, 2024
As always, Fragrancebuy has great prices, even better with sales and promotions. I got Parfums De Marly Althair this time and it came nicely packaged and smells awesome! Thank you.
Date of experience: July 9, 2024
My experience with FragranceBuy was outstanding. I had a question about US/Canadian currency conversion before making the purchase. A customer service representative emailed almost immediately with the answer to my question. The order arrived well packaged for the trip and everything was as represented.
Date of experience: June 4, 2024
I always shop for new fragrances from frangrancebuy and I get really good prices. This time I got 200 ml bottle of Givenchy gentleman reserve prive for really good price. When I received my bottle it was in perfect condition as always. I never had any problems with frangrancebuy. I recommend everyone to buy fragrance from this website.
Date of experience: June 9, 2024
I was able to receive everything with 100% authenticity. I had some issues with the shipping but FragranceBuy responded to my email quickly and allowed me to rectify the issues with the post office.
Date of experience: July 7, 2024
Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service Very good service
Date of experience: July 5, 2024
Great online selection, great prices, and fast shipping. Wonderful first experience purchasing from FragranceBuy.
Date of experience: August 2, 2024
Fragrancebuy.ca has been my most shopped sites since I discovered it. Absolutely amazing prices and super helpful customer service team. Highly recommend!
Date of experience: July 13, 2024
This fragrance Page Stumbled upon me as if it was heaven sent! I was absolutely mind Blown By How fast their delivery is! This company gives you the best!High quality fragrances of Alll time at such an affordable cost! I wish i came across this sooner 🥰😍 But hey! Everything happens in due time
Date of experience: May 18, 2024
I love knowing I don't have to worry about authenticity when shopping with a classy, respectful, and reputable company like Fragrance Buy. Prices are always extremely affordable, and shipping is super fast to the US. Highly recommend!
Date of experience: May 8, 2024
I love and enjoy shopping with fragrancebuy.ca they have the best prices on the market and they always let you know when things sell out. If you want something affordable please check them out.
Date of experience: July 5, 2024
Same experience I've had with all the other purchases made,exceptional service,price was very good and delivery was fast.
Date of experience: July 20, 2024
Placed my name on the waiting list for an out of stock item. They notified me by email quickly when it was available. I made the purchase and as usual the sale was flawless and shipped within 2 days. Well done!
Date of experience: December 15, 2023
Completely satisfied with the professional service provided by Fragrance Buy.
After placing my order I was kept informed when it was shipped and when to expect delivery and within 3 days I had the item in my hands. The item was extremely well packaged and arrived in perfect condition. Fragrance Buy is dialed in and knows what they are doing, from start to finish the order and delivery process was seamless and fast. I will definitely be a repeat customer, there is no need to look at other online Frag stores, this is the place to buy from. Already attempting to make a couple more orders but at the moment the items are not in stock. Congratulations Fragrance Buy, keep doing what you are doing, Thank you.
Date of experience: May 5, 2023
Very happy with my purchase, fast shipping,
Already ordered the next round of fragrances!
Date of experience: August 20, 2024
Love the selections and speed in which they ship/ deliver their products.
Date of experience: August 20, 2024
I've ordered several perfumes from Fragrance Buy and so far I've been happy. The only thing I wish they do for repeat customers is probably give us some samples as a token of appreciation. That would be awesome
Date of experience: May 6, 2024
Always a positive experience and quick delivery any issues and assistance is there quite quickly.
Date of experience: August 16, 2024
Great service and prices! Would definitely recommend and buy from them again!
Date of experience: August 19, 2024
I was looking online for my very first perfume which seems to be impossible to find in stores these days and I was excited to find it on Fragrancebuy. The shipping was fast, the product was well packed, and it smelled exactly as it did almost 20 years ago. I'm very pleased with the service and selection!
Date of experience: June 3, 2024
Shipping was as usual, no complaints. This Montale Intense Cafe is so terrible, nothing like the bottle I just finished. Has this been sitting in a warehouse for years, has it turned, is it some kind of replica dupe. Honestly, I am so disappointed and saddened that it will go in the trash.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Date of experience: August 19, 2024
Hello Hartej, we truly apologize for the missing bottles from your package and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Alissa, we're sincerely sorry to hear about the scent issue you are facing and the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team