Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I look forward to getting my hands on the fragrance buy boxes. They are always safely packaged and secure from tampering. Every fragrance is always as it's supposed to be and I really appreciate your company. The only thing that would make me happier is some additional big discount codes lol.
Date of experience: November 5, 2023
I ordered two colognes and they both arrived with in a week or so and with great packaging, where I was not concerned about the safety of my bottles. The prices were the best around as well, which made it easier for me to spend the money!
Date of experience: November 13, 2023
I spent over $200 on the tenth anniversary, minutes before the event went live and paid for my own shipping and did not receive a sample. The product that I bought is wonderful but this experience may taint where I choose to spend my $$$ next time.
Date of experience: November 6, 2023
I have placed over 12 different orders with Fragrance Buy and they are amazing with shipping my orders in a timely manner, all the boxes are packaged extremely snugged so there is no possibility of damaging, I have never received and damaged bottles, there prices are extremely competitive and if I have an issue they respond quickly to my emails. I would definitely recommend Fragrance Buy to others and look forward to continuing shopping with them in the near future!
Date of experience: April 29, 2024
I have bought 5 fragrances from fragrancebuy 3 times and i am always amazed from the prices even though it is oftentimes out of stock which would be the only downside from the platform.
Date of experience: June 8, 2024
This was my first order from this site. I am amazed by the high quality of the delivery service. The perfume was placed in a durable, highly protective box... and delivered within 5 days. Thank you! It's a pleasure to deal with professionals!
Date of experience: October 22, 2023
I love shopping from this website because they have been consistent with sending my fragrances expeditiously and packaged in a manner where I've never received broken or bent products. As long as they stay consistent, I will continue to be a loyal customer!
Date of experience: August 10, 2023
Used to be customer's oriented - this time around, delivery was little later than usual and there were no samples in the box. So i was a little disappointed. Please go back to being customer oriented company
EDIT: Thank you for responding (Juliya). It came as a pleasant surprise. I appreciate FBs effort to restore my faith to the good customer care they are known for. I accept the explanation provided and appreciate the professionalism. I have no hesitation recommending FB to perfume lovers.
Tip for consumers:
Reach out to the customer service before order dispatched in case of any questions or expectations.
Date of experience: November 12, 2023
A good experience buying perfume。
It's just that when you haven't accumulated points at the very beginning, you have to buy 5 bottles to get free mail. That's too much for normal use. I think it may be more attractive to change it to spend 200 cad or whatever amount to get free delivery.
Date of experience: August 17, 2023
Been wanting to get this for awhile but it's hard to find in the USA. Got notified that it was in stock and luckily they strict customers to only getting 1 so boom finally got it! I ordered on a Thursday morning and got my bottle Monday evening! Everything was packaged great as well!
Date of experience: July 4, 2023
There was a little communication issue, but FragBuy resolved it nicely as usual. Cologne arrived quickly and well packaged.
Date of experience: July 16, 2024
I appreciated there being a tester available for a cheaper price. The purchase was for myself so there was no need for a fancy box, etc. Delivery was quick and easy with no fuss for import duties or otherwise. Delivered within a reasonable time.
Date of experience: April 8, 2024
Just to be flat out honest, I wasn't sure if I was signing up to be scammed by this website. I live in California and had never heard of these guys before, but decided to take a chance and roll the dice. It's simply legit. I will be going the fragrancebuy.ca from now on. I can't get over the prices and selection. They carry a fragrance that is out of production and at price that is unheard of anywhere else. The packaging was great and the bottle was brand new and sealed. I'm constantly telling people I know about these guys and how impressed I am. Shipping and delivery was fast and customer service answered my questions promptly and understood my questioning. Truly, thank you to fragrancebuy.ca!
(I'm not a AI, robot, nor a paid reviewer— though, that's exactly what both would say. I'm a 34-year-old poet and carpenter/electrician, living in Santa Cruz, California.)
Just make the purchase, you'll be stoked!
Date of experience: April 20, 2024
My last order was a very sizeable one.
I was disappointed to learn that the courier did not call downstairs to get buzzed in & did not knock on the door to alert us. In addition to this, he fake signed the label himself instead of making sure that we signed & took a picture as proof of receipt, leaving it in front of the apartment door. I paid extra for insurance & did not expect such bad service from the courier, my order before this was better. Please look into this, I bought 10 bottles of expensive perfume that could have been stolen!
Thank you.
Date of experience: January 4, 2023
Hi all. This is in reference to a previous order. After speaking with a rep from company she explained delay. She was extremely helpful with resolving problem and even offered discount on my next purchase. I will buy again from them and they have a great selection and quality products.
Date of experience: January 5, 2023
This company is solid. I've been purchasing niche fragrances from this site for months now, and they have never let me down. Authentic product, fast shipping, excellent customer service, and ridiculous low prices. I will always buy from this company as long as they are around. They've earned my trust.
Date of experience: January 19, 2023
Always a pleasurable experience dealing with fragrancebuy.ca. Order comes quickly and safely every time. Although i wish as much as i spend i can get better and more samples and earn points quicker and that points shouldn't ever expire. But they added afterpay which i asked them a few years ago so that's greatly appreciated. Now i can buy in bulk and make payments overtime while increasing my collection quicker.
Date of experience: April 22, 2024
Everything was perfect. They have the best prices. Amazing packaging with nice note. They kindly allowed me to return a product, and quickly refunded when they got it. Very happy with the experience, definitely my go to fragrance shop from now on.
Date of experience: May 13, 2023
Always always best prices. I want to tell people that if you buy colognes and Perfumes, as you buy you get these fragrance sprays. Most of the time I have enough to get free shipping which is awesome coming from Canada! The packages come in two days air packs sealed and never have damage so far. I love those red and white boxes! Highly recommend!
Date of experience: October 8, 2023
I feel like the fragrances that I purchased are not authentic because they are different( weak performance and smell) from my old ones. Additionally, the delivery service is also very bad. I won't be doing business with Fragrance Buy in the future.
Date of experience: January 5, 2023
Very pleased with my order. And shipping was pretty fast even though Im in the USA. Probably didn't take any longer to receive my order than it does to get most of my Amazon orders these days. Will order from here again.
Date of experience: January 28, 2023
I have gotten into clones. This order had 10 items. Every one placed in protective wrap.The shipping time was great. They use FedEx to deliver my Items. No problem went very smoothly. As I grow in the Frag world I will be looking to FragranceBuy as one of the online stores to shop.Also don't forget to use those discount codes.Enjoy Shopping forget discounted fragrances.
Tip for consumers:
Look for discount codes....makes good pricing..Great pricing.
Products used:
Mens Cologne
Date of experience: December 6, 2023
Unlike other merchants not only was the shipping prompt, but the packaging was done in a way to protect the contents inside and lastly the delivery required a signature thereby avoiding the possibility of a stolen package. I have placed many online orders but it is rare to have all three things in place. I am beyond satisfied with my experience with Fragrance Buy and highly recommend them to others.
Date of experience: January 8, 2024
Loved everything about my order! Even the way my order was packed was very professional. Best website for your favorite perfumes at an affordable price!
Date of experience: June 3, 2024
It's been my 4th time buying perfume from fragrancebuy.ca. It has a hugh collection of perfume, from niche to those very affordable brands.
Shipping and handling are great! Perfumes were well packed and they all arrived in perfect condition! I'll keep buying fragrances from fragrancebuy.ca!
Products used:
Perfume
Date of experience: December 10, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Justin, we sincerely apologize for the lack of samples included with your order and any frustration or inconvenience caused. We offered to include some extra samples with your next order, we followed up on November 12th and we await your reply on help@fragbuy.ca
Best regards,
The FragranceBuy Team