• Bookmark

    Fragrance Buy

Fragrance Buy

Write a Review

Overview

Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    300
  • Value
    307
  • Shipping
    308
  • Returns
    118
  • Quality
    300

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
See all photos
How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Horrible service!”

Claudia L.
1/11/25

First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!

Date of experience: 1/1/25
See critical reviews

Reviews (6,118)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user makalaa2
Canada
1 review
2 helpful votes
  • Send Message
July 11th, 2023
Verified purchase

I've been shopping with FragranceBuy for several years and have never had any issues. If I did have any concerns, customer service response has always been prompt and courteous. The last shipment arrived in reasonable time and well packaged. All items arrived safely. Thank you for offering affordable fragrances to perfume addicts like me! (over 250 fragrances in my collection)

Date of experience: July 11, 2023

Thumbnail of user michaelc8264
Illinois
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

Not my first time ordering here. The only reason I took one star away was because one of my samples (Mercedes Benz Man) had only 3 or 4 dribbles in it. Couldn't really give it an honest test. Oh well.

Date of experience: March 29, 2023

Thumbnail of user kadens16
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

Recently got into frangrances and here in Canada it's nice to have a discounter that offers such amazing deals especially so I can get my hands on some niche houses not available in store around my area. I really like the 99 cent extra fee for protection and a sample. I look forward to some of my fragrance wish list becoming available again.

Date of experience: April 7, 2023

Thumbnail of user zacharyg314
Canada
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

The Givenchy Gentleman EdP Boiseé is an amazing fragrance. Delicate, yet masculine, with a lot of staying power. Delivery was speedy, and the packaging was extremely secure. I was just extremely disappointed to see Styrofoam cubes lining the box. I know there are economical, sustainable cushioning solutions out there. And I'm much happier when I can recycle something as opposed to tossing it in the garbage.

Date of experience: January 15, 2023

Thumbnail of user kekew6
AG
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

I am satisfied with the order I placed it was delivered quickly all my products were intact no damages to boxes orders were correct. What I don't like is while I'm using the site it keeps kicking me off I have to wait until the next day to continue browsing

Date of experience: January 21, 2023

Thumbnail of user derrickc214
Illinois
1 review
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase

I've had great experiences with my 50+ purchases. They arrived accurately and in great condition. I'm starting to make this my preferred online store although I do go back to fragrance net and jomashop because the samples they provide in addition to my purchases.

Date of experience: June 3, 2023

Thumbnail of user mudara
Illinois
1 review
0 helpful votes
  • Send Message
January 20th, 2024
Verified purchase

I ordered boadicea complex 2020, I was sent boadicea complex the original. Totally different fragrance. Fragrance buy was quick to act and relieve the issues. Their service is fantastic and they understand how to find a resolution the right way. The thing I love about this company is that they stay in communication until the issue is fixed.

Thank you for finding a resolution and I'll happily shop here again.

Tip for consumers:
Great customer service

Products used:
Fragrance

Service
Value
Returns
Quality

Date of experience: December 27, 2023

Thumbnail of user jss23
Canada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Purchasing my last two perfumes from Fragrancebuy has been a wonderful experience. Timely update on stock, email regards to shipment sent out, and receiving the packages that were excellently protected, I can't ask for more. All products are legit and looks to be a recently manufactured which means they are"fresh".

I sincerely recommend fragrancebuy to everyone who consider purchasing perfume.

Thank you and I will be back for more!

Date of experience: February 3, 2023

Thumbnail of user sts29
Canada
1 review
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

Overall it's been great...orders are delivered on time.
In the beginning I used to get samples, but it's no longer the case and it's a shame as these samples used to put me on to different scents I'm not familiar with. It'll be great of I start getting those again

Date of experience: March 20, 2023

Thumbnail of user jermainew48
Texas
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Such a wonderful fragrance. This is more of a suit and tie elegant type of scent. I would wear it on a date or somewhere where you want to make a good impression. Made for cooler type of weather or nights. For maximum results i spray on my clothes. Overall 9/10. Very warm and inviting scent. I will buy again

Date of experience: January 3, 2023

Thumbnail of user nashrai1
Canada
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Shipping time was great! The order came in 6 days to Calgary. Prices are really good and perfumes came in their original packing. This was my first time ordering and I think you got a customer for life now! Keep up the good work.

Date of experience: October 15, 2023

Thumbnail of user andreh175
Canada
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase
• Updated review

I ordered Ralph's Club Elixir and Stronger with You Absolutely and the products smell great and the delivery was fast. My concern was with the Easter Hunt promotion. Even though I got the 25% discount, by the time shipping and GST were added, I only saved a few dollars. I should have been able to add the free shipping code as an Eau 'Collector' but won't let me.

Date of experience: April 11, 2024

Simply Exceptional!
March 13th, 2023
Verified purchase
• Previous review

Exceptional Selection. Exceptional Service. Exceptional Presentation. Fast Delivery. The best site to purchase colognes in Canada. My only cons are the numbers of bottle that you need to purchase to get free shipping, and the short amount of time to use up your 'sprays' points.

Date of experience: March 13, 2023

Thumbnail of user devb16
Canada
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

Believe title says it all - from a long standing repeat customer, who only uses this cologne since many years and has a good and objective comparative perspective.

Astonished to find there is virtually no aroma. I spray it on the skin as well as on a washed garment - and the aroma is 'gone' as soon as it is sprayed.

Brought it up with Fragrance Buy and they promptly sent me a return mailing label and refunded the amount.

Date of experience: May 9, 2023

Thumbnail of user brianl2342
Canada
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

I was told package was shipped and on its way within 1 hour then its postponed until next business day Other than that I'm quite happy with the company always seem to get product very quickly Just think the shipping company used should be more efficient. I think it shouldn't take 4 business days to deliver in the gta.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 25, 2023

Thumbnail of user christophera1355
Indiana
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase

One of my orders got here but the other one was not shipped and it has been since the 15th. I have sent an email to fragrance by but have not heard anything back yet as to the status of my order. Usually you guys do a wonderful job, but I'm not having any luck finding out what happened to my
Order

FB******* is the order number if you would be kind enough to look into that, I would be very grateful

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 22, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Christopher, we're very sorry to hear that one of your orders hadn't shipped yet and that you haven’t received a response regarding its status. We completely understand how frustrating this must be. We kindly reached out on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user josez278
Canada
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

I am extremely satisfied with FragBuy. I've found they have the best prices and selection in Canada. I have placed three orders from them so far, and the experience is invariably great: super fast shipping, very neat branded packaging, and products received as promised.
It's great that you can receive automated notifications when your sold out products come back in stock! You can also collect points for every purchase you make and cash them out as discounts for you next ones.

Date of experience: July 28, 2023

Thumbnail of user marcusa162
Virginia
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Thank you to the FragBuy team for an excellent experience! Everything from your product option and value to fast shipping, I am very pleased. The fragrance is wonderful! I will be a returning customer.

Date of experience: February 13, 2023

Thumbnail of user deborahc2745
Canada
1 review
1 helpful vote
  • Send Message
January 24th, 2024
Verified purchase

I am always so impressed with the impeccable service at Fragrance Buy. I would have never thought my order placed on December 21st would arrive on December 23rd! They must have been working around the clock to ensure their customers receive their Christmas orders, and it is greatly appreciated. I tell everyone about Fragrance Buy, their wide variety of products, amazing prices, and stellar customer service. Can't wait to place my next order!

Date of experience: January 24, 2024

Thumbnail of user donteg8
Illinois
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

I've become a bit of a fragrance enthusiast over the last year or so, and fragrancebuy.ca has consistently had great prices, selection (just grabbed the wife a hard to find edp) and pretty good shipping too! 8 day delivery during the week of Christmas/New Year's?
I'll take it!

Date of experience: January 4, 2023

Thumbnail of user vladt26
Canada
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

I had a wonderful experience shopping on the website. It was easy to find what I wanted and place my order. The shipping was fast, and the perfume arrived in perfect condition. The loyalty program is a great bonus that makes me want to shop more. I'm very happy with my purchase and I recommend this website to anyone who loves perfume.

Service
Value
Shipping
Quality

Date of experience: October 2, 2023

Thumbnail of user jonathanm1628
Tennessee
1 review
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase

My fragrances reached my home really fast. I was surprised.
I ordered about 8 different fragrances and 1 of them was broken. The box had foam but they can't control how the boxes are handled.
They gave me a refund for that item and a free shipping code for my next purchase of any kind.

Date of experience: August 31, 2023

Thumbnail of user mitchelll148
Iowa
1 review
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

I only recently discovered Fragrancebuy. This was my second purchase. Both times everything arrived in a timely manner. Everything is always packaged perfectly! Great prices, great products, great everything! No complaints at all. Can't wait to place another order.

Date of experience: July 14, 2023

Thumbnail of user mariak1343
Maria K.
California
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

Found the fragrance I was looking for at a fraction of its normal cost. The item also shipped quickly and arrived at my door so well packaged! The box was easy to open, there was a great amount of stuffing and peanuts. I was extremely expressed with everything and plan on making more purchases in the future.

Date of experience: December 8, 2023

Thumbnail of user nathanm1017
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Love the scents, great experience and fast shipping

Date of experience: July 30, 2024

Thumbnail of user tinal878
Canada
1 review
0 helpful votes
  • Send Message
December 15th, 2023
Verified purchase

FragranceBuy is one of the best sites to buy fragrances at a discounted price! Quick and easy delivery and fantastic service. Love the fine details that FragranceBuy provides when you receive and open your purchase. Would highly recommend!

Date of experience: December 15, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about Fragrance Buy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fragrance Buy?