Fragrance Buy has a rating of 4.7 stars from 6,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Great company to deal with. As a fragrance collector, I buy MANY bottles per year. Fragrance Buy is the main contributor to my passion, fragrances. I appreciate their great pricing and wide variety of fragrances, both niche and designer. Keep up the great work!
Date of experience: March 4, 2023
I had couple of items in my wish list since long time which I planned to buy on. Boxing Day thought I would get a better deal. But noticed that they increased their prices by 10% just before Boxing Day and then offered 10% off on boxing Day so it was just a white wash and wasn't really a deal
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
I have purchased through FragranceBuy.ca three times now and all have been great experiences! I love the authenticity of this site, the fast shipping, and the selection. The deals are incredible and it's definitely my best kept secret, lol. Will always purchase here first!
Date of experience: April 3, 2023
After ordering from a competitor and having my order mishandled and not delivered, I took my refund and went right to FragranceBuy. I paid essentially the same amount for a much better fulfillment experience including their nice shipping box and a few niche samples.
Date of experience: July 20, 2023
I just received my package with set of three different Swiss Arabian shagaf oud perfumes, fast delivery nice packaging and all three fragrances are great combination of modernity and the tradition. Best for families.
Date of experience: October 17, 2023
This was not my first purchase from fragrancebuy.ca and it certainly won't be my last. The items are well packaged and shipped quickly. With the discounts they provide, this company is one of the best to purchase the latest fragrance or your old faithful.
Date of experience: September 11, 2023
I read tons of good reviews for FragranceBuy.ca and decided to give them a shot and I am very satisfied with my purchase. I purchased Burberry Touch and Carolina Herrera Bad Boy Cobalt at a great discounted price and received them in a timely manner and securely packed. I will be buying from FragranceBuy.ca again.
Date of experience: October 30, 2023
One of the few sights that you can buy hard to find fragrances at competitive prices. Have gotten my hands on some fragrances that have not been able to find anywhere else. Fast shipping from Canada to the US. My first choice to look for fragrances.
Date of experience: November 8, 2023
I was able to locate some hard-to-find colognes on FragranceBuy.CA. Most all of my choices were blind buys recommended by YouTubers. So far those recommendations were spot on. All of my selections have great performance. I'm also pleased with the speed of delivery and customer service. Thank you!
Date of experience: April 10, 2023
I love Fragrancebuy. I've been a customer for years. I have spent maybe 20k over the last 6 years. The Layton I ordered was scratched in two places which is the first time I have ever received a scratched bottle from you all. Overall, very satisfied customer but receiving that was a bit disspointing.
Date of experience: April 15, 2024
I purchased recently a few items from their site and it was my first buy with them.
Excellent prices and delivery with a signature from a reputable courier service.
The packaging was very good and the items were stored securely and arrived in mint condition.
Will buy again.
Date of experience: November 14, 2023
I didn't my package stop asking same questions I don't know how good service is
Date of experience: July 21, 2024
I have been dealing with fragrancebuy for long time.
Everything is as good as before except (delivery)
The company that does the delivery is not really good.
Sometimes they deliver very late like 10:00 pm at night?
Date of experience: July 23, 2023
I have order many fragrances from the site and I have never had a bad issue, the site is great and will continue to order from here. One of the things I love the most it when they deliver my order they leave it in front of my door and always send me a picture. I would definitely recommend this website to anyone…
Date of experience: December 31, 2023
Website easy to navigate. Found my product easily. Well priced. I was offered free shipping for my first order. Over all very satisfied. And i love my perfume.
Date of experience: May 9, 2024
Great service, great prices and great inventory! I really like the website experience, it is easy to use and the reward program is awesome. This is my first year been Fb customer and will not be the last. Thank you Gary!
Date of experience: September 2, 2023
As always a great experience. The cologne I ordered was packaged professionally. I could not find it anywhere but Fragrance Buy had it. The shipping was before the date and the courier was super helpful.
Thanks again for another great purchase.
Tip for consumers:
A great company. Very highly recommended!!!!!
Products used:
Cologne
Date of experience: September 10, 2023
Had an issue with my most recent order whereby FedEx delivered to the wrong address. The delivery image was clearly not my house and was missing the address where it was delivered to.
I filed a complaint with FedEx and gave Fragrance Buy a heads-up. FedEx did an investigation and confirmed the incorrect delivery. They said they will try to correct it in the next few days.
Fragrance Buy showed a lot of empathy to my misfortune and they were ready to move forward with next steps pending FedEx's findings.
Luckily FedEx were able to locate the package and properly deliver after two more days.
Thanks Fragbuy for all your help!
Date of experience: November 20, 2023
I've purchased so many fragrances from you guys over the years. Always the best and prompt delivery. I have to also mention that you provide the best prices an variety. Fragrancebuy is always my first choice.
Date of experience: January 16, 2024
Always have a great experience with Fragrancebuy! Everything arrives quickly and packaged well. The loyalty program is also great and rewards based on how much you purchase. They have great selections.
1000% recommend!
Date of experience: February 13, 2023
I'm so happy to buy from this website. Most of the time, I shop for my fragrances online. In my experience, this website provides services at the highest level. Even though they ship from Canada, my packages arrived sooner than I expected and were free of shipping charge. I like the loyalty program (free shipping over five fragrances, free shipping over $100 with the 100 points I earned from the order...)
Date of experience: February 27, 2023
It's the first time I ever bought perfumes online, and naturally I was a bit sceptical. I came across FragranceBuy through online reviews and that too some very good ones. So I pulled the trigger and ordered some scents. The delivery was quick, the packaging was secure and the experience was top notch. I have nothing but good words to say about the website and people behind this. Keep up the good work guys!
I would be recommending the platform in my inner circle and I think that's the biggest compliment I can give. Although I do believe that FragranceBuy has a big margin to improve and modernize their website which would make the experience much more smoother. I will be ordering again, thanks
Date of experience: February 1, 2023
I have had issues with my packages arriving on time, on the last two occasions. Each time it has been me running around, calling, emailing trying to get an answer. I have been disappointed with how Fragrancebuy (who are usually very good) has handled the issue. Notwithstanding, it is very hard to get a hold of someone to discuss the issue, the phone calls go to voicemail and via email the wait time is longer than expected. I have put in another order last week and need the package to arrive before Thursday - lets see what happens this time.
Date of experience: April 9, 2023
I love fragransbuy. I have been using this site for a long time. And I am always satisfied. A wide variety of perfumes, both budget and expensive. There are always discounts, which is very pleasing. All perfumes are original and high quality, delivery is fast. I am sure that I will use the services of fragransbuy.ca more than once!
Date of experience: July 21, 2023
Excellent service as expected. Product arrived intact and on time.
Fragrance is a lovely milky vanilla. It isn't a beastmode to my nose.
Date of experience: June 16, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Mark, we sincerely apologize for the automated feedback email received despite your package going missing and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team