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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Convenient to buy online and have fast shipping. Good product and service
Date of experience: July 12, 2024
I requested an email when item back in stock and I got it! And the added perk was that it was up for sale for the email people before than the rest of the public so I was guaranteed the stock, sort of speak… And the. The shipping was rather quick considering Im in NY and you guys in Canada and I didnt pay extra fees for customs or anything so 10 out of 10!
Date of experience: February 18, 2023
Selection, price and service all top level at fragrance buy.
Date of experience: July 13, 2024
This perfume is indeed beautiful and long lasting, I took off one star just because I blind bought it based on reviews, I was expecting it to be a darker chocolate, but it's more light and airy on my skin,,,as I said, it's still beautiful.
Date of experience: September 29, 2023
I have gotten several perfumes from this site since I found out about it, the perfumes are legit and much less cost than other stores, I love that you can find beautiful perfumes, niche and designer,,, I definitely will continue to shop here!
Date of experience: September 15, 2022
I love this perfume, found out accidentally it was rebranded. So glad I got it, has great longevity and gets me a lot of compliments. More suitable for nighttime
Date of experience: March 16, 2024
Delivery was fast, had sampled the fragrance before so knew what to expect.
Can't fault my experience shopping here
Date of experience: July 25, 2024
I was impressed with fortitude of the packaging for my colognes. Would have survived being run over by a bus!
Date of experience: July 25, 2024
Great experience. Very well packaged.
Prices are great. I have already made another purchase. So you know if I'm already making another purchase that I love the service. I would definitely recommend this online store. It' was good doing business with them.
Tip for consumers:
This is a trusted store with authentic fragrances. Great value for your money.
Products used:
Mens fragrance
Date of experience: September 18, 2022
Thank you Fragrancebuy for always maintaining a good experience. Julia at the customer care helped me and she was very nice with the process of handling a discrepancy smoothly.
Date of experience: March 16, 2024
This company absolutely sucks in my opinion and is ran by thieves. I ordered something a while back and never received it. They still wanted me to pay although I never received it. I wanted to make everything right, but they did not. So I disputed it with my credit card company because I refuse to pay for something I never received. They should have mailed me a replacement in which they didn't. What they did is ban me from ever doing business with them again. Absolutely a horrible way to do business. A legit company would want to resolve issues with people, but this company doesn't care if they screw you over or not.
Products used:
Nothing. I ordered cologne and never received it.
Date of experience: September 13, 2022
Simple straight forward experience. I keep coming back to FragranceBuy simply because they deliver as promised.
Good prices for true product and it is consistently delivered without issue.
Muchly appreciated.
Date of experience: December 11, 2023
Speechless, wonderfully so. Quick and positive response from customer service when I had to interact with them. Most important though, the prices can't be beaten 90% of the time
Date of experience: December 15, 2023
My package was empty. Perfume box only, no fragrance. I have never had this issue with fragrancebuy before though.
Date of experience: July 15, 2023
It's been over 3 weeks and have not received my package. Attempted to call and left message but no response. 1st time I've had an issue with the company
Date of experience: December 12, 2023
I got jimmy choo flash in 100ml (boxed). Usually the flash perfume comes in a blue bottle and you can see the bluish perfume liquid inside but when the perfume arrived the liquid inside was brown and the scent was sticky sweet.
All in all THE PERFUME WAS NOT ORIGINAL.
Date of experience: May 5, 2024
Hello Irum, we sincerely apologize for your experience with the Jimmy Choo Flash. It’s understandable to feel concerned when a product doesn’t match your expectations, especially regarding its appearance and scent.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team
Excellent customer service, good pricing. A little cheap with the samples lol but Overall great experience i will keep buying from them and also recommend to others. Good job!
Date of experience: December 8, 2023
I love the collection, prices, services everything but a little work is needed on the website so that we can easily find the products.
Fav place to shop for perfumes.
Date of experience: December 23, 2023
It was my first order and took more than 10 days to reach, ok i understand is Christmas time so i won't say anything, hope the next order will be faster then i can give 5 stars
Thanks
Date of experience: December 12, 2023
Just arrived. Packing is beautiful!. Much better than the high end like in shoppers drugmart let's say a $200.00 Fragrance just a cheap box. This is Beautiful Art to be displayed on your perfume table etc. The bottle is huge! Gorgeous! Love at first spray! Not sure of the longevity yet but the scent is so good. Some say it's like L'enderdit? Maybe with a splash of Girl of Now. 100 ml! Excited to see reactions. I've ordered 3 Lattafa fragrances. 2 are fantastic. Have not received the 3rd yet. But I loooove this Fakhar
Date of experience: December 19, 2023
Very happy to have found this site. Perfumes are packed very safely, Very happy custommer I have already placed 2 more orders. Order arrived in 2 days. Package protection purchase for $0.99 highly recommended
Products used:
Perfume
Date of experience: July 24, 2023
That was one of the best online shopping experiences ever. Next day delivery and incredible product - couldn't ask for more. Will be back for a 3rd time soon!
Date of experience: April 6, 2024
I had an issue with my original order and customer service responded and resolved my issue within 24 hours. Never seen this type of service anywhere else.
Date of experience: April 15, 2024
Shipping was relatively fast and prompt customer service email response.Giving a 4 star because I loved 2 of 3 products, the ingredients in the 3 product is flaring up my allergies.
Date of experience: November 28, 2023
Genuine. Arrived in perfect condition. Prices are very competitive and excellent deal. No taxes. Excellent customer service. What else can I say. Thanks guys!
Date of experience: November 6, 2023
Love fragrancebuy, been buying for years and it's by far the best online shop for fragrances in Canada. Keep the good work guys!
Date of experience: July 21, 2024
Great service, good packaging and got the package on time! I have bought previously also and enjoyed your services. Hopefully continue buying in future!
Date of experience: October 22, 2023
Everything was perfect, packed with care, and came fast. This is why I choose fragrance buy first always. Even gave me a niche sample which i appreciated seeing how I'm a addict tier. Thanks 5 stars
Date of experience: October 23, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Edward, we sincerely apologize for the delay in receiving your order and the disappointment, frustration, and inconvenience this has caused. I'm afraid the package is now deemed lost and we issued a full refund on December 13th. We reached out via email, we await your kind response on help@fragbuy.ca
Best regards,
The FragranceBuy Team