• Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    291
  • Value
    298
  • Shipping
    299
  • Returns
    115
  • Quality
    292

Proactively asks for customer feedback

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 94.3%
Positive
2,159
Neutral
16
Negative
114
108
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How would you rate Fragrance Buy?
Top Positive Review

“Fair prices, good service”

Mark L.
10/2/24

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.

Top Critical Review

“Mixed Experience with Authentic Colognes and Shipping Issues”

Salem A.
9/27/24

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

Reviews (5,686)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (44) delivery time (62) quality products (50) customer service (470) rewards program (33)
Thumbnail of user mikaylaz3
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

As above. Resolved the conflict in a timely manner

Thumbnail of user austind274
1 review
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October 29th, 2022
Verified purchase

Everything as described, and really great prices will be buying again.

Thumbnail of user davidt3229
1 review
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October 29th, 2022
Verified purchase

Box is packaged very well, Fast shipment,, good experience

Thumbnail of user richardj1678
1 review
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March 13th, 2023
Verified purchase

Bought 3 fragrances. I received them well packaged & a reasonable amount of time. Great service.

Thumbnail of user davidd4624
1 review
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December 8th, 2022
Verified purchase

Amazing experience as always with this website, 5 stars

Thumbnail of user leslyb7
1 review
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September 27th, 2022
Verified purchase

Good, on time, great arabic collection to choose from

Thumbnail of user gusg49
1 review
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March 13th, 2023
Verified purchase

Delivery and fulfillment on point. Excellent service

Thumbnail of user jeanp455
2 reviews
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September 28th, 2022
Verified purchase

It smells so good guys grab yours while I already got mine

Thumbnail of user johnt4188
1 review
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March 12th, 2023
Verified purchase

Excellent service, fair prices and authentic products

Thumbnail of user jj743
1 review
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March 11th, 2023
Verified purchase

All as described, quick delivery, professional service

Thumbnail of user karimt20
1 review
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March 10th, 2023
Verified purchase

Very fast shipping, got the delivery in 2 days. Excellent products!

Thumbnail of user jacksonh103
1 review
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December 7th, 2022
Verified purchase

Great prices, free shipping, and everything came in perfect condition!

Thumbnail of user miap118
1 review
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September 27th, 2022
Verified purchase

This perfume is powdery just like its name. Love it!

Thumbnail of user sonnys69
1 review
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March 9th, 2023
Verified purchase

Good experience overall. Package arrived on time nicely wrapped

Thumbnail of user mariac2924
1 review
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December 7th, 2022
Verified purchase

Reliable, fast service. Great communication - everything came as described.

Thumbnail of user elaynaw2
1 review
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March 9th, 2023
Verified purchase

The best deals pretty quick shipping. Only buying from here now for sure

Thumbnail of user kentonh22
1 review
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March 9th, 2023
Verified purchase

Love it and wish this company lots of prosperity……………………………………………………………

Thumbnail of user nestorr41
1 review
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September 27th, 2022
Verified purchase

Always a great experience... never had issues and will buy no where else

Thumbnail of user julienc37
1 review
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September 17th, 2022
Verified purchase

Fast, and exactly what i expected! Really impressed!

Thumbnail of user philippef12
1 review
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March 6th, 2023
Verified purchase

Nothing to say other than perfect.
Will orders again without a doubt.

Thanks

Phil

Thumbnail of user andret56
2 reviews
0 helpful votes
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September 27th, 2022
Verified purchase

I received my fragrance in a timing manner and everything was packaged well thanks again!

Thumbnail of user abdulkadirn1
1 review
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March 6th, 2023
Verified purchase

Fast delivery and a great smell. I'm excited to wear this out

Thumbnail of user brr9
1 review
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December 6th, 2022
Verified purchase

Awesome products/services, and extremely professional.

Thumbnail of user taisira
3 reviews
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March 5th, 2023
Verified purchase

Extremely pleased with the service I received from FB.CA. Great selections and fast shipping

Thumbnail of user ashleyh1459
1 review
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April 4th, 2023
Verified purchase

Perfume was horrible didn't smell like nothing will never order from y'all again

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 19 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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