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Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
The only problem with Fragrancebuy is the loyalty program. The more you buy, the more benefits you will get, however, you only are allowed to use one benefit per order, and receive a bunch of more benefits for the next ones again! Meaning you'll never get to that point to use your promos, and they are actually useless. Imagine you have 10 free shippings and 5 discount coupons. You can either use free shipping or discount coupons which is so weird.
I ordered the 2 fragrances (Polo Red Parfum & Invicto Victorious Elixir) that I really wanted, and added 3 extra 'cheapies', so that I could get shipping for free.
The items arrived in about 4 - 5 days. For reference, at the time of this review, I live in Pennsylvania, so I do not know if being in a U.S. State closer to Canada affects the shipping time.
All in all, I definitely recommend buying fragrances from Fragrance Buy, if you can, or if the fragrance you want is cheaper on it.
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Fragrance Buy always impresses me. From great prices on authentic merchandise to fast shipping, there is no other place I go to for my perfume needs. My recent bottle of PDM Pegasus Exclusif arrived quickly and it is an amazing fragrance. My winter needs have been met! Thank you!
Fragrance Buy continues to impress me. Great prices and selection, notifications when items I'm looking for return to stock and affordably priced fast shipping are just a sample of what you'll discovery purchasing from this company.
Great job! Thank you!
I'm always amazed at not only the selection, but the prices I find at FragranceBuy. Shipping is always fast and packaged extremely well. Hard to believe that I usually get my order faster from Canada than I do from some of the other suppliers in the states.
Why look elsewhere?
Shopping at FragranceBuy was an easy and pleasant shopping experience. Great selection along with tremendous pricing drew me in and the communications after the sale were excellent. I will definitely purchase from them again!
My son introduced me to Fragrance Buy a few months ago and I have been pleasantly surprised and extremely satisfied with the product selection and excellent customer service. I would definitely recommend it to others.
Always seems to have I stock items. If they don't you leave your email and they will notify you when it's in stock, loyalty program is great, get perks like free shipping or 10% off. Never have to worry about "fakes".
Hey got great prices for Black Friday, they are always reliable and got my fragrances in a timely manner
My first order just came the other day i live off mainland so expected some delay... but happy my order came well packed and no damage...
Just opened up a few and got good response from friends and co-workers... hope to do a follow up Order soon for gifts for X-mas
Déclaration is my signature scent, so this warm-weather flanker is perfect for end of summer. I have ordered several fragrances from Fragrance Buy over the past few years. Prices are almost always lower than every other site and shipping is very fast, even with customs processing into the U.S. My favorite onsite fragrance shop by far!
My first choice to check for a fragrance online. Excellent service and prices, just need to improve time it takes to ship out and also make free shipping over $50/60 for loyal customers. You are losing sales for that when people only need to make a smaller purchase.
I have found many hidden gems which are far below what I would have expected to pay. The shipping and delivery is always great as well.My only do that objection is that my points went missing and after contacting support and having been reassured to have them restored; they have not been restored.
Reliable, honest, good value and pretty quick shipping. I deduct 1 star for: a) quite often out of stock on items I search for. If one doesn't get in quickly on new arrivals, run out quickly.
B) even though good prices overall, some items are more expensive than the competitors.
I recommend Fragbuy to my friends and family, on the higher end of the scale.
I have had positive experiences with the company. The main issue is running out of fragrances that are popular.
Customer support was very responsive in resolving issues. Good value on fragrances and shipping boxes are secure and impressive.
Great service. They have a customer service who responds to emails. Very impressed. They shipped my order very quick and the order was packaged nicely and taken all the measures to protect my package when mailing it out. I will definitely buy from them again.
This is the best fragrance discounter in Canada. I live in Montreal, and I know from experience from the many orders I made, if I were to make an order today, it will come tomorrow, maximum after tomorrow. They are quick and have good prices. I even get samples of PDM, which is great. Thanks!
Simply continue running the business as it is now, because there are no complaints whatsoever.
My experience was very good. Ordered perfume on Sept 19 and it was delivered the following day. Extremely satisfied and happy that I got it in time for my birthday which was September 22nd. Will definitely buy again. Thank you
I tell all my friends and family about this site, truly the best online perfume sales option for Canadians. All my perfumes have arrived in great condition, and the one time I had a small issue (with the website), customer service was so nice and accommodating, truly a great experience.
Love it. Products are legit, prices are the cheapest you can find. I've loved all the fragrances I've purchased from fragrancebuy and will continue doing so. They arrive quickly, are nicely packaged and are exactly what you order. If you're Canadian this is the best fragrance site to be purchasing from. Highly recommended 👌
Glad I tried fragrancebuy. Tons of perfumes to select and I found many that are about 1/2 price compared to retail stores. I purchased 2 and both I'm super happy with. They're legit, came in the designer bottles. They definitely aren't dupes but the real deal as far as I can tell. Shipping was surprisingly fast! I expected them on a Monday but they arrived on the Saturday before so 2 days early. Can't beat that! Nicely packaged, secured/protected in a nice little box. I'm super happy with my purchases and will be buying more in the near future! Im from Canada and have experienced purchasing fragrances from American sites that display prices in Canadian... then when I saw credit card charges noticed higher prices due to conversion/shipping etc. Didnt have that issue with fragrancebuy so Ill be using them again. For anyone hesitant about purchasing from this site like I am with new sites... I'd highly recommended!
FragranceBuy often has the best prices and a huge selection of hard-to-find scents. I love the website and find the "Rare Gems", "New Arrivals", and "Wish List" features to be very useful. Shipping speed is always reasonable. I live in the southern US and usually receive my items in less than a week. The packaging is the best in the game and my bottles are always incredibly secure. I still think they deserve 5 stars for their selection and prices, but I do have a couple of suggestions on how they could make things even better. 1) Free shipping based on a dollar amount rather than # of bottles. I think it's silly that I could buy five $30 bottles and get free shipping, but still have to pay to ship four $250 bottles. 2) Extend the expiration of reward points to 12 months of inactivity.
Another smooth order of another affordable amazing scent! Fast shipping and so well boxed up. Ordered Insurrection Emperor and it is absolutely delicious and already had some compliments. Very pleased!
FragranceBuy.ca is by far the best discounter. Great rewards system, great packaging, clear communication with orders, fair prices and sales throughout the year. Been using for several years, 15-20+ transactions with 0 issues.
Happy customer here for nearly 2 years. I just love FragranceBuy's huge variety of brands and products, their affordable prices and amazing customer service. The rewards programs is great too. I would highly recommend to anybody to shop here.
Top notch service from purchase to delivery. My cologne got to me intact and is what I thought it will be. Packaging is excellent as well. Promise delivered...leaving me very satisfied. Will definitely buy from Fragrancebuy.ca again. Highly recommended.
I've been able to find scents at Fragrance Buy that I can't find anywhere else and at very competitive prices. But I really apreciate that my order ships right away. I've had other vendors take more than a month.
I am satisfied with my purchase. I bought Marc Jacobs Perfect For Woman. I received it on time safe and sound. The shipping process was quick enough and I received a vial of Cartier La Panthere.
Good service overall.
I am happy with the service and the shipping process!
Good quality of fragrances. Arrived secured. Happy to buy from fragbuy
Excellent as usual, except this time my sample leaked and my entire box smelled like Bond 9 Greenwich, thankfully it's a nice sport scent and didn't overpower the delivery guy :) Keep up the great work!
Fragrancebuy is an excellent website for purchasing perfumes. Their service is impressively fast, ensuring quick delivery without any hassle. The selection is vast, with competitive prices on both niche and designer fragrances. Every order is handled with care, making the entire shopping experience smooth and enjoyable. If you're looking for reliability and a great experience, Fragrancebuy is the perfect place!
Great deals on parfums!
Would have appreciated to get more free samples to try. When you buy in other Boutiques, you can get about 3 free perfume samples, per Perfume Bottle that you buy. And this way, we might fall in love with other fragrances & buy even more… Shipping time was okay.
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Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Sadra, we sincerely apologize for the disappointment and frustration you've experienced with our loyalty program. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team