• Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    291
  • Value
    298
  • Shipping
    299
  • Returns
    115
  • Quality
    292

Proactively asks for customer feedback

This company responds to reviews on average within 19 days

Positive reviews (last 12 months): 94.3%
Positive
2,159
Neutral
16
Negative
115
108
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How would you rate Fragrance Buy?
Top Positive Review

“Fair prices, good service”

Mark L.
10/2/24

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.

Top Critical Review

“Mixed Experience with Authentic Colognes and Shipping Issues”

Salem A.
9/27/24

I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.

Reviews (5,686)

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Reviews that mention popular keywords

shopping experience (73) loyalty program (44) delivery time (62) quality products (50) customer service (469) rewards program (33)
Thumbnail of user michaelb12712
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have had several purchases from these guys. They have been very helpful and gone beyond what other retailers have done. I asked them to cancel one order so I could include a couple of things I'd forgotten. No problem. I've almost always found things that were hard to find elsewhere and if they were available elsewhere, their prices were lower. Price isn't everything but combined with great service, it makes for a great business.

Thumbnail of user kevinc3744
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

When I pulled the cap off the fragrance, the part of the atomizer you press to spray the fragrance pop off. Once I put the part that fell off back on and sprayed the fragrance it was amazing. But the atomizer keeps coming off when I take the cap off. After using a few times the cap of the atomizer doesn't come off anymore and I'm pleasantly delighted with the fragrance and the customer service from Fragrance Buy.

Thumbnail of user debbiey135
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I'm a bit of a fragrance addict, and I feel naked if I'm not wearing one. Without FragranceBuy, I wouldn't be able to have as big of a collection as I do, and I wouldn't have been able to experience so many wonderful perfumes at a good price. I've been buying since 2016, and I've had nothing but positive dealings with this company. Highly recommended for those who love perfume like I do.

Thumbnail of user georgea1551
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

I've ordered so much honestly. The affordability and the selection is top notch.
Even got into fragrance culture and reviews.The rewards program is awesome costumer service is incredible. If they don't have what your looking for they will order it for you if they can.
Frag.ify on TikToc

My Favorite Site
May 7th, 2024
Verified purchase
• Previous review

Buying Retail is expensive. I found this site and they had exceptional quality and service. The best prices in canada

Thumbnail of user alirezan6
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Because it was my first time buying from this place and I have a expensive test as well, but my package arrived safe and sound with the career, it was well packed and fragrance was what I was expecting, for sure I buy more from them

Thumbnail of user randellr27
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I'd like to thank Gary and his team at FragranceBuy for such a terrific shopping experience. I sent an email a week prior to see if a fragrance I've been waiting for months to be restocked would be restocked soon and a rep responded promptly to my request. A week later the item I asked for actually went back in stock and so I hurried and placed my order for that and another bottle I've been waiting for. Shipping was quick and the package was secured safely. I've been a long time customer with FBuy and I look forward to buying with them in the near future. Highly recommend!'

Thumbnail of user stevens4078
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

As this was my first time ordering from here I wasn't sure how long it would take. Turns out it took just over a week, which is fine, but I never received an email saying anything about when it was shipped. Luckily I had the shop app so it told me when and where the package was. When the package arrived it was packaged the best out of any fragrance discounters that I have ordered from.

Thumbnail of user jeffreyb2526
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Very happy and will purchase from Fragrancebuy again for certain. Great pricing and the Pegasus Exclusif scent is fully legitimate. Exact same scent and longevity as I've used in the past. Quick delivery.

Thumbnail of user denisons3
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

My experience has been great since my first order. My only negative experience was a mix up in my order. I ordered two of the same fragrancenes, but my order was canceled and my money was refunded. I give you guys an A on pricing, packing, and prompt delivery. 👍

A+ Experience
December 3rd, 2022
Verified purchase
• Previous review

I was surprisingly satisfied. My order came in an timely manner. The prices were great. The quality of the product were good as well. Overall my first experience was an A+

Thumbnail of user coline111
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I have bought multiple bottles of cologne on here and it's been amazing! I bought a bottle during a sale and finally got around to opening it. It won't spray at all!
I called for help but because it was passed 14 day return policy a return wasn't in the cards.
I understood the policy but I only want to replace a broken product. Don't agree that something couldn't be done.

Thumbnail of user jonahk29
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Overall great experience with fragrance's, their prices, and the fast shipping.
Just wish the samples that come with the insurance would be as good as before.
I would get a lot of niche and similar samples as to what colognes i'd be ordering now, now they all arent as good as before and usually just brands i've never heard of.
Before: Xerjoff's, PDM, Creed, Initio

Thumbnail of user jonathanj650
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

8/7/24 true rating 4.5 stars ( no samples)
I created an account months ago, but had been waiting for a few fragrances to come back in Stock.

I ordered three fragrances, they all smell magnificent I'm very pleased with my choices.

It took the order a week to arrive via delivery. Upon arrival the delivery package immediately stood out, it looked similar to a shoe box. Inside the fragrances were packed very neatly with foam pellets everywhere. I wish other delivery companies used a similar style to Fragrancebuy.

I was a bit disappointed that there were no samples included with my order. Over the years receiving samples with Fragrance purchases seems like common practice.
- For me samples allow me to experience new fragrances that I might otherwise never know about or view for example I once received a sample for penhaligon's halfeti and I fell in love with the fragrance. It was out of my price point but made me attempt to find things with a similar profile.

Service
Value
Shipping
Quality
Thumbnail of user rufusm41
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I got 14 fragrances. I got them fast, securely wrapped and the best part of all…INEXPENSIVE! I've bought from discounters in the past and this is now, by far, my favorite! They truly do customer service and quality products, TOP NOTCH!

Thumbnail of user cw825
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Nothing but good things. Everything has been packaged good, no issues with delivery. My only gripe is that it doesn't have mind games on the site and that's just me being greedy.

Thumbnail of user joellek26
1 review
2 helpful votes
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October 3rd, 2024
Verified purchase

I bought a cologne for my son's birthday and was really surprised with how quickly it arrived.
Great price and perfect gift!
I will be back to shop at Christmas time!

Thumbnail of user kath134
2 reviews
0 helpful votes
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October 14th, 2024
Verified purchase
• Updated review

I love getting my perfumes from here. There's never an issue with the quality of my perfume, and it arrives so fast. I'm so happy to have found this site.

Always a wonderful transaction
July 30th, 2024
Verified purchase
• Previous review

Amazing deals on my favorite perfume and also very quick with shipping.

Thumbnail of user robertog297
1 review
0 helpful votes
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September 18th, 2024
Verified purchase
• Updated review

I have not had any problems with the fragrances and their originality. I hope they continue like this forever, that is what gives value to an online store.

Excellent
September 4th, 2023
Verified purchase
• Previous review

Originals fragrances and excellent delivery time, 100% recommended.

Thumbnail of user michaels13647
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

At this point I've probably placed over 10 orders in less than a year. Needless to say I love this website. Great affordable prices, fast shipping and quality products.

Thumbnail of user tristana57
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use

Thumbnail of user isisp15
1 review
1 helpful vote
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August 9th, 2024
Verified purchase

I ordered a perfume on a Friday night and a few hours after purchasing I emailed requesting to cancel because I was being gifted a perfume. I never heard back at all and the company just went ahead and shipped the product. Even if cancelling was not possible, I should've received a response at least instead of having my email completely ignored.

Service
Value
Shipping
Quality
Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Isis, we sincerely apologize for not cancelling your order and for the frustration, inconvenience, and disappointment this has caused. I'm afraid your email most likely ended up in our spam/junk folder, we sincerely apologize for this and the inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user kurtism45
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Great service and ends up being always on time I also love the amount of different fragrances they have on hand and don't search anywhere else online.

Thumbnail of user lisan1754
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

I've placed an online order without a discount code which I wasn't aware it was sent to my email. I then contacted customer service by email regarding this, and right away the next day my request was fulfilled and they've replied back politely and said that they would be hlad to honour it. Very professional and appreciates customer loyalty, I've never been disappointed in any products from Fragranebuy

Thumbnail of user antonr82
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Fast shipping and great packaging, much better than other places I ordered fragrances from. I received everything that I order intact and also, got one sample for free. I am very happy with this website.

Thumbnail of user karenn1757
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I am very satisfied with my perfume purchase; however with a blind buy it would be nice if comments could be left. Site has a lot of online options for fragrance. Shipping was fast.

Thumbnail of user juani255
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Second time I purchase Byredo and it has a problem.
First time it came without cellophane, opened, scratched with a pen and tightened the spray, that is, USED.
Now I bought it and it came with the cellophane, but with the BYREDO seal open and held in place by adhesive tape. They are original, however, you have to be careful, because they are sold as new and sealed and it is not.

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Juan, we truly apologize for the ongoing issues you've faced with the Byredo products received. Please rest assured, all the products we sell are brand new and unused, unless otherwise stated on our website. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 19 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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