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Fragrance Buy has a rating of 4.8 stars from 5,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
I appreciate one thing about this team, they care about their customers, I had an issue with a products delivery and they reached out to me and refunded me the shipping fee. For that I am grateful and I would recommend their services for others.
This is genuinely the best website for authentic perfumes. The prices are so cheap and the shipping was so quick I was shocked. I usually order from fragrancenet but it takes more than a month, it took about a week from this website!
I had an excellent experience with Fragrance Buy. Received my order, well packed and in perfect condition, in 10 days. That is quite fast for where I live.
All items were shipped with care and were genuine fragrances. If you live in the US, please temper your expectations on shipping, as it took over a week to receive - which was fine since I knew where I was ordering from. Would definitely order from this company again, some of the best prices on the internet.
My number one fragrance shopping that for sure. Shipping and packaging are excellent. More important the quality of their fragrance are genuine. Buy with confidence.
I like FragranceBuy.ca the fulfill your order and is guaranteed to shipped to to you. Genuine items with a very competitive price
Competitive price. Authentic quality fragrances. I just hope I'm able to reach my notification on restock fragrances fast enough. Every time I receive a restock email. By the time I check out... I found that Out-of-stock is always ahead of me. But I'm a happy customer though:-)
Absolutely love fragrancebuy.ca, my go to place to for my cologne's, will continue to be a repeat buyer now and in the future. Their prices are unmatched and shipping is FAST. I live in the states and shipping is still reasonably FAST!
As someone who loves to save money and can't justify paying full price for a lot of the fragrances that are highly sot after, this site creates the best of both worlds. I love their selection of name brand fragrances, so many great deals I'm excited to get my collection of colognes started. Only annoying thing is waiting for the shipping to go through, but its worth it when you get to save so much. The packaging is very nice and professional, I'm recommending this site to my friends and family.
I received my order of 5 perfumes relatively fast. The package was carefully sealed and all the perfumes were in perfect condition.
Definitely would recommend it, definitely will buy again!
When i tracked my tracking number it was showing already delivered but i didn't receive my parcel, when i sent an email on helpline email address, i got reply after 3 days & the customer service staff send me a email, looks like an easy & asked me to fill the form, do other formalities & other things to do,,, i am a working person i don't have enough time to do this kind of stuff,,,,, other websites take action right away on customers complain but here they don't treat you as a valuable customer
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been ordering from fragrancebuy for a while now and every time I've ordered, the items either come in earlier than expected or on time. This order was no different.
Had a marvelous experience buying from fragrancebuy. The customer service is especially great. Shipped quickly and well packed. Nothing bad to say. Very very good.
I am very impressed with all my purchases from Fragbuy. I am really impressed with the fast shipping and the packaging wow! Exquisite. They don't shipped your precious perfumes in a cardboard box like other online places. It is specifically made. The perfumes are all authentic and the price are amazing. I will continue to buy more perfumes, great website.
I have had zero issues with fragrance buy since I started my cologne journey. The best prices, biggest selection, fast shipping from Canada to Utah. I can not recommend fragrancebuy enough.
I took a chance to purchase these fragrances blind buy based on the good reviews. They are worth the hype and compliment getters. Smell heavenly! Thank you Fragrance Buy! 😊
Fragrancebuy is my go-to. Everything works like clockwork, I haven't had a single thing to complain about. Shipping is fast, prices are great, items come in great shape. 10/10
One of the best without doubt, the quality level and delivery time is just outstanding. I tried their support once and it was great too! So, no complains this is top choice for fragance lovers.
Overall my experience with Fragrance Buy was a good one. I bought 4 bottles of perfume and was hoping they would include at least one free sample but there were none. The prices though were really good though, so I will definitely be purchasing from this place again.
Trustworthy and excellent service. They're able to ship out orders in a timely manner and have the best prices as well. Would recommend fragrancebuy to all my friends.
Excellent place to buy fragrances!
Every time I have a very nice experience, the package and the timing for each purchase is more than fantastic even when there are big promos and with an expected delay is not that much.
I just wanted to knew about fragrancebuy.ca earlier.
I am fairly happy with my cologne selections, though I ordered them Monday night and I had to wait until Friday afternoon to receive them. I'm so impatient - I wish the delivery service was a bit quicker but I had free shipping so maybe that's why. Overall I love fragrancebuy and will shop here many more times.
My first casamorati fragrance,i would say 10 /10.but i wonder why fragrance buy stoped giving 1 fragrance sample in package? I havint received sample in last 3 order,bit disapointing! Otherthan very good purchase
Was going to gift my brother a bottle before he left for his trip but received the wrong bottle size. Thought the exchange process would be quick but it wasn't. Had to send the bottle back and place a new order from scratch. Since the process was too long in my case, I did not reorder. They reached out and offered an apology and a coupon code for the inconvenience. Very helpful customer support
Hello Sunny, we sincerely apologize for sending the wrong bottle size, especially as this was a time sensitive gift for your brother. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I've been a repeat customer for just over 2 years now. In terms of online retailers that sell only fragrances, I've purchased from 4 online sites. FragranceBuy is the best by light years. Fantastic packaging, fast shipping times, and helpful customer service - never had ANY problems. I wouldn't hesitate to recommend them.
It arrived in three days and was exactly as ordered. I have been buying from FragBuy for years and have never had a bad experience. Purchase with confidence.
It's always a great experience dealing with FragBuy. Excellent prices and service. Products are always authentic and shipping is fast.
Another excellent experience. Authentic fragrance, fast shipping and an excellent price.
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Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Sarath, we sincerely apologize for your package not being in your possession, the delayed response, and the request for the form to be filled. We understand the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team