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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The perfumes I received in the past are amazing and truly very pleased with them...packaging etc. But the delivery is SUPER slow. I still have not received a package which was ordered 1 month ago.
Date of experience: December 29, 2022
I have been buying my perfumes for the last 3 months and i cannot be more happy with every delivery.
Selection is amazing and prices are always good, definitely i will consider buy more again.
Date of experience: September 20, 2023
The prices are great, and don't forget to find a coupon code. They shipped mine out the day after I placed the order and came 3 days later. Definitely using them again in the future
Date of experience: September 10, 2023
I had an issue with my original order and customer service responded and resolved my issue within 24 hours. Never seen this type of service anywhere else.
Date of experience: April 15, 2024
I searched and found my favourite perfume which I could find no where else. It's perfect, shipped in a week and the price was less than I have paid before. I am a big fan of this site now!
Date of experience: April 10, 2023
Very satisfied with prices and service, happy with my order
Date of experience: July 20, 2024
Love this fragrance it's so pretty.
Was very surprised at how fast it arrived, and love that I can find my favourite perfumes at a great price, definitely worth it
Date of experience: June 30, 2023
Really enjoy get fragrances from Fragrance Buy. Whether it's old school colognes to the most popular brands Fragrance Buy does it best to ensure they have at a great price!
Date of experience: April 7, 2023
Always reliable, order is always right and communication is always good!
Date of experience: July 20, 2024
Have been ordering cologne off this site for a few years and have never been disappointed! Easy to order, tracking the order is made simple, the exact product and amount always shows up without fail. Delivery is alway prompted, precise, and undamaged! Very reliable service and company
Date of experience: March 3, 2023
Been ordering my frags with Fragrancebuy.ca for years and they never dissapoint. The selection and prices are unbeatable, and the service is fast and reliable. Fragrancebuy.ca is THE place to shop for perfumes and colognes!
Date of experience: December 28, 2022
I had a very good experience as this was my first time ordering off fragrance buy. Order was on time and packaging was very good everything was delivered with care.
Date of experience: April 18, 2024
Contacted me with option to return perfume free of charge and were very kind.
Date of experience: July 20, 2024
Products and delivery with all my orders so far it's been excellent
Date of experience: July 20, 2024
Thank you so much for that service but my only feedback is the time of delivery I just would like to have it earlier but still even ok with your service, have an excellent day you all
Date of experience: April 1, 2023
Was ordering for a friends birthday about 3 weeks in advance and was scared it might not be there on time. It came in about a week and I was very pleased.
Date of experience: April 18, 2024
I think its been close to 3 week now and still no dilivery. UPS has failed on so many levels. During our snow storm they said my package is out for dilivery (their centre is 10min from my home that was on the 17th of Jan). The same day I also ordered something from amazon and my order was delivered the next day. Now it's almost the 23rd of Jan and still no delivery... The Incompitance of this UPS company is pathetic. I will be telling this suplier if they don't change their shipping company soon I will NOT be ordering from them any more...
Date of experience: January 22, 2024
Been shopping at fragrance buy for many years now and have never had 1 issue.
All easy to deal with, all 100 % legit fragrance and shipping is quick. What more can you ask for?
Date of experience: December 31, 2023
I've been buying from this site for a few years now and they never disappoint.
Date of experience: November 7, 2022
Would have been 5 stars except one of the fragrances I ordered (Afnan Supremacy in Heaven) was substituted with another Afnan cologne. Besides that no problems.
Date of experience: March 22, 2024
Delivery was fast and package was really good. My order came in great condition and the individual loved it.
Date of experience: June 15, 2024
I have never had any issues with fragrancebuy.ca. And frequent them often as their selections and prices are unmatched.
Date of experience: June 4, 2024
I have never had a problem with selections or delivery. I will continue to shop and order from fragrancebuy, best fragrance site I have used!
Date of experience: November 11, 2023
This time I ended up placing a huge order because of the Black Friday temptation and I actually had two separate orders. And when I received them, it all came in a huge box and I was expecting to see two separate poxes but I realized that FragBuy put them all in one box as I would do the same. Great thinking and great service! So I didn't have to wait twice but all at once and I felt like my Santa arrived earlier this year. LOL Thanks FragBuy Santa, everything was perfect as always has been!
Date of experience: December 7, 2023
Everything was very efficient, fast and well packaged so I'm very satisfied with the service as always. Thanks!
Date of experience: October 5, 2023
I had 3 separate orders in the last month, total of 16 pieces and with the very last delivery, only 1 piece arrived with a damaged product, so unfortunately. I think it was more of a manufacturer's packing issue and possibly the handling issue in between the warehouse of manufacturer and the distributer or in between the distributer and UPS employees. The one with the damaged item is in a very insecure package within its own box, basically it was shaken all around inside when the metal piece of bird sculpture on top of the cap is obviously needed a secure protection inside the box but I was surprised there was no single material to protect this metal cap with the bird which now it's completely broken off in two pieces. Although I don't think it's entirely FragranceBuy's problem, they should probably take an extra measure to avoid this kind of unnecessary issues with the original packaging, like recent on going issues with the clear plastic dome containers that have been damaged from Lattafa's Pride collections, I'm wondering if FragranceBuy can possibly add manually an enhanced extra protection on each one of these extremely fragile products. I understand, this means it's an extensive and extra work and effort for the employees but on the brighter side, you could prevent from any future damaged products and saving more cost and time in the bigger spectrum. So this one item out of 16 pieces was the only one that has arrived broken so although it might not reflect FragranceBuy's service, it was almost a perfect experience for me this time. I also would like to include in here that the response to my question on email was very quick and very helpful. (Thanks to Larry) So I am still a very satisfied customer overall since I have been with FragranceBuy since 2019. Thank you!
Date of experience: November 18, 2022
My perfume arrived well packaged with no damage and it only took 5 days. The website is easy to use and emails let me know my order had been received and when it shipped.
Date of experience: July 27, 2023
This place is the best fragrance place to buy from hands down! Also Gary has some of the best customer service as well! Hope you guys keep doing your thing and keep being great!
Date of experience: March 1, 2023
Super fast shipping and dont take long to get to me
Package very well
No problems at all
Very satisfied
I jus started shopping with them and place so many orders so far. Love
Date of experience: December 1, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Daniel, we sincerely apologize for the delay you are experiencing and the frustration, inconvenience, and disappointment caused. We have reached out to UPS and will let you know as soon as we hear anything. No worries, we are in the middle of changing our current shipping process and will most likely move forward with other companies. We kindly reached out on help@fragbuy.ca and kindly await your response.
Best regards,
The FragranceBuy Team