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Fragrance Buy has a rating of 4.7 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
I absolutely love by perfume and cologne from here. They never yo charge on any cologne no matter what the hype behind it is
Date of experience: December 3, 2022
I just am very happy to have found the fragrances that I wanted had a great price especially in plenty of time for Christmas!
Date of experience: November 13, 2022
This place is in Canada and they deliver way faster than Any fragrance discounters in NYC like does that make sense Will definitely shop again
Date of experience: September 12, 2023
The order came quickly, the fragrances are amazing, cheaper than usual, and so easy to find. Will buy more if I ever finish them.
Date of experience: November 14, 2022
I had one issue that was resolved without question. I am a loyal customer for life. They always have the best deals and super fast shipping.
Date of experience: November 7, 2022
So far, only once I did experience broken bottle and it got refunded. A bit delayed delivery and hope to work on that aspect.
Date of experience: September 15, 2022
My second order with Fragrance Buy. Both orders have come in amazing time, and exactly what was ordered. Great price and huge selection of products.
Date of experience: December 8, 2022
I've ordered 3 times from this company and have had things arrive really quickly and in great condition. Nothing but positive for my reviews!
Date of experience: November 24, 2022
Really good packaging, fast, and reliable. All around good experience.
Date of experience: April 21, 2024
Fantastic experience overall - great prices on the perfumes I'd had my eye on, quick shipping and smooth delivery. Can't wait to order again!
Date of experience: December 19, 2022
Prices are good and good collection and fast delivery.
Date of experience: April 22, 2024
Always exceptional pricing and quick delivery! Accruing bonus points to use on purchases is a great feature to help keep the costs down!
Date of experience: November 8, 2022
Great prices and fast shipping every time I order something.
Date of experience: April 22, 2024
Always a great selection with very good prices. Shipping is fast, never had an issue with quality, delivery or condition of items.
Date of experience: November 3, 2022
Love my first order. Came with a perfume spray sample too which was great.
Date of experience: April 22, 2024
Excellent choice, exceptional service! Site reviews are very helpful.
Date of experience: April 22, 2024
The men's cologne was well priced, arrived on time and purchase was easy to do.
Date of experience: April 4, 2024
Great customer service; the promo code gave a sizeable discount. There were timely updates and the shipment arrived on with no issues.
Date of experience: December 5, 2022
Great prices on hard to find gems
Thank you all for providing such awesome service will be a customer all the time
Date of experience: October 25, 2022
Purchasing from Fragrance Buy is always a breeze! I can't wait for them to restock so I can purchase some more gems.
Date of experience: October 25, 2022
Great smelling stuff. Just like i remembered 10 yrs ago. Big bottle for a great price! Will shop here again, thanks FB!
Date of experience: November 7, 2022
I made an order on April 26, my order was marked as delivered on May 5 through fedex however no item was ever delivered to me. When i tracked the item on fedex it says delivered in my city at 4:30pm and when i check the tracking with the route.com link that fragrancebuy sent to me it says delivered in another city at 11:30pm. I have a doorbell camera and i can assure nobody approached my home with a delivery all day that day. I thought this issue would be resolved quickly but no i was very wrong. First of all, they NEVER answer their phones, they instead prompt you to leave a voicemail which they never reply to. Second, i emailed them and several hours later, they replied with a brief and very vague response stating that i would have to file a claim and potentially a police report with route.com, even with me replying to them right away, i never got a reply back. Next, the company they forwarded me to (route.com) was just as unhelpful as they told me to wait a full 5 days since delivery unless i have additional information to share with them. I shared additional info and again no reply! My order was for over $200 and I expect a reship or refund asap. You can research the issue after you have helped your customer first! I will NEVER shop with this company again. I highly recommend fragrancenet.com instead, atleast they help you immediately with the rare issues they may encounter and also answer their phones. I am so disappointed with my first and last experience with fragrancebuy canada! Now i must determine when to file a claim with my bank to handle this faster.
Date of experience: May 9, 2022
Fragrance Buy always has what I need and the prices are great! Product arrives well packaged and in a timely manner.
Date of experience: December 14, 2022
Excellent prices on merchandise. Every one should shop where for the best bang for your buck when it comes to fragrances.
Date of experience: November 11, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
