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Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
My second time ordering with FragranceBuy and it was nothing less than perfect. Great prices on colognes, easy checkout and quick shipping especially within the GTA. Received my order in perfect condition as well, so couldn't be happier.
Date of experience: July 6, 2024
I'm very satisfied with fragrance buyca. Authentic fragrance and great customer service also great prices. Thx
Date of experience: August 31, 2024
I've been eyeing several bottles for quite a while. When FrangranceBuy launched its Canada Day sale, I knew I couldn't wait any longer. All my bottles came genuine and in perfect condition. Speedy shipping, too. Thanks for the extra goodies as well!
Date of experience: July 6, 2024
My order was delivered on time and in good condition.
Date of experience: September 11, 2024
For the pest it's worth it and the shipping is super fast! Legit website
Date of experience: September 5, 2024
Fragrancebuy is my go to for all my scents! Good prices and fast reliable shipping makes me come back every time!
Date of experience: August 16, 2024
I've fallen hard into the world of fragrances. Watching reviews and looking at posts to hear people's thoughts and opinions on the best scents available. Wherever you fall in the scent game rest assured that FragranceBuy will have a solid selection at amazing prices. Fast reliable shipping tops off a class A online shopping experience!
Date of experience: November 26, 2022
Loved the presentation/welcome box. Went the extra mile on that one. Something as simple shows a customer focused company. The fragrances were a good deal and packaged in original boxes. Will purchase from this site again!
Date of experience: June 24, 2024
Always find what i am looking for with great prices
Date of experience: September 11, 2024
You have perfumes I don't see anywhere else and the prices are great
Date of experience: September 10, 2024
I bought bottle of Mancera Red Tobacco Intense, it shipped and arrived super fast and cost half of what it would normally cost me. From what I can tell the bottle is fully authentic, the batch code on the box matches the bottle, and it smells and lasts like the real deal. Very impressed with the service, I will be using it for future cologne purchases
Date of experience: July 4, 2024
Ordering and fulfillment were smooth, however after ordering USD 1000 worth of fragrances, got only 1 free sample vial of PDM, 1 for Armaf, and 2 tiny ones for Carolina Herrera (same fragrance twice). This was a huge letdown and social media influencers hyped up the freebies one can get if we are the first few to order. I don't think I will order again from this store.
Date of experience: July 12, 2024
FedEx lost my package and I paid for extra insurance. This site never insured the package and told me if I wanted them to do something about it I would have to go to the police department and file a report claiming the package was stolen from my house. I provided camera footage proving FedEx never delivered anything and this still refused to do anything but tell me to file false police reports. Then they finally offered to refund me half of the value. Customer is a joke here
Tip for consumers:
The insurance they offer is a scam and they won't unholy it
Products used:
Never got anything because the shipping company failed to deliver and the website refused to replace
Date of experience: June 22, 2024
Thanks Fragrancebuy for your prompt delivery. I got my fragrances. However, I've been buying only from your website and as of recently I never received any samples like you used to do when I started using your platform.
Date of experience: June 29, 2024
I love shopping here. Customer service was quick to address a mistake I had made in my order. My orders have been delivered with care and within the timeline allocated. I will definitely keep shopping at FragranceBuy!
Date of experience: July 7, 2024
Best place to find the fragrance your looking for and the most affordable prices.
Date of experience: September 7, 2024
100% best and most to choose from, best online option period.
Date of experience: December 21, 2023
I received by brand new sealed Lalique Ombre Noire in a secure and sturdy fragrancebuy box. Excellent care. 100% Satisfied. I will be a frequent purchaser.
Date of experience: July 7, 2023
Amore café a georgeous fragrance, smell so good and warm, gourmand. Like an ice cream with Coffee. Yummy.
Fast delivery. Love it.
Date of experience: September 2, 2024
Purchasing from FragranceBuy is always a pleasure.
The prices are the lowest around, the selection is diverse, and the fragrance is genuine.
The shipping is also amazingly fast and secure, it amazes me every time.
I will, without a doubt, continue to purchase all my fragrances from FragranceBuy.
Date of experience: July 11, 2024
Fragbuy always has the best deals in the business. Everything I have bought from them has been 100% authentic. I have had some shipping issues but they have compensated me for the losses. I will continue buying from Fragbuy.
Date of experience: July 13, 2024
I've made many purchases at Fragrancebuy.ca and am continually impressed by the entire experience. Product selection is huge and even when things are out of stock, I often get restock notifications much quicker than expected. All products I've received have been authentic and ship very fast. Whenever I contact support, I get very quick and effective responses too. As a bonus, the rewards program is pretty good -- free shipping benefits are nice even if you're not spending enough per year to get some of the larger rewards. This is always the first place I look to buy my fragrances and will continue to be in the future!
Date of experience: June 27, 2024
Had been cautious about buying my scents just because now a days its discontinued and couldnt find a trusted site with cheap prices and reliable shipping until I came across this shop. Thanks man not only are they cheap but also they got everything you need. Will be buying more soon!
Date of experience: June 21, 2024
I love ordering from Fragrance Buy. Great prices and service to match!
Date of experience: September 9, 2024
If I could describe the experience in one word it would be excellent.
Date of experience: September 9, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello James, we truly apologize for the trouble you’ve had with your package. We understand how disheartening it must be to deal with this, particularly when you provided evidence that the package was never delivered. We sincerely apologize for the way this has been handled and for any distress it has caused you. It’s never our intention to make our customers feel unsupported. I'm afraid for high-value orders, we do need police reports as part of our third-party insurance requirements. We kindly ask customers to file these reports as lost or missing packages, which can typically be done online in about 5-10 minutes. We apologize once more for the frustration, inconvenience and disappointment this process has caused you.
Best regards,
The FragranceBuy Team