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Fragrance Buy has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
Product was clearly left in extreme heat for prolonged period of time (may have potentially caused premature breakdown of fragrance ingredients), glue connecting plastic inner cap piece came completely melted all over the atomizer and leaving multiple components displaced and sticky. Customer service never responded, overall extremely disappointed with my purchase. I almost never write reviews but felt the need to in this case from how awful my customer experience was. 100% using Jomashop next time
EDIT: Shortly following posting my review I was contacted by fragrancebuy to mediate the problem. I will say the customer service was kind, helpful, and straight forward. However I do find it a little frustrating that despite three emails and over a month of waiting with no response whatsoever I was contacted almost immediately after I left a sub par review. I was thankfully able to get a full refund on my defective product. Will I use fragrancebuy in the future? Maybe, I can understand that mistakes happen — however multiple mistakes chained together can be a very deterring factor when choosing a company as a customer.
Date of experience: July 22, 2024
Satisfied with my fragbuy experience as always. Very quick, safe and pleasant experience. Thank you fragbuy.
Date of experience: August 19, 2024
I ordered and received dozen times with fragrancebuy and I was satisfied with my experience every time: delivery and purchase
Thank you Gary@al.
Date of experience: March 17, 2023
Thank you fragranceby. I am very happy with the service and the quality of the products that I received.
Date of experience: August 19, 2024
Easy selection. USA conversion made it easy for purchase price. Shipping pretty quick considering shipping to US. Website clear about shipping date. Package arrived well protected.
Date of experience: July 21, 2024
After accepting a 25$ gift card because the sticker on the perfume bottle is strached. You ignore me after 3 messages that I left and you still not have issued my gift card
Date of experience: July 26, 2024
Hello Patrick, we truly apologize for any miscommunication regarding the $25 gift card and for any frustration, inconvenience, or disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Very happy and grateful with the shipments Made by the Fragrancebuy staff, taking into consideration that the fragrances aré products very fragile and must be well packaged, when they are going to be sent through a courier service, and through couriers who often do not have care or attention with what they transport.
I thank you for the attention
Hop to get better discounts
Date of experience: June 24, 2024
Im truly satisfied with service and I have nothing else to say but GREAT SHIPPING! It was fast and so careful with the product! LOVED IT!
Date of experience: August 30, 2024
As a repeat customer, Fragrancebuy always comes through. The prices are the best. Also The items I ordered came on time and were packaged securely so that none was damaged. Thanks!
Date of experience: July 16, 2024
From ordering to shipping to receiving experience was wonderful very easy prices never changed no hidden fees I will recommend fragrancebuy to everyone I know it felt like Christmas and I got the package and unboxed fragrances amazing quality amazing presentation 10 Stars out of five
Date of experience: July 22, 2024
I got everything in perfect conditions and the packing was perfect thanks a lot
Date of experience: August 31, 2024
Simply the best site with the best prices! 🌟🌟🌟🌟🌟and also the best selection and super fast shipping! The only thing that could improve the experience if a few samples were thrown in the mix 😇
Date of experience: July 24, 2024
I've never been surprised when ordering from Fragrance Buy, and that's a good thing! I always get exactly what I order, in a reasonable time (considering shipping from Canada to US) and it's incredibly well packaged. I'll keep adding to my collection through Fragrance Buy
Date of experience: June 22, 2024
Love my new bottle of Green Irish Tweed. Beautiful fragrance I can finally say I own and at a great price!
Date of experience: August 6, 2024
Fast, secure. Great place to buy fragrances. Will be buying more fragrances in the future!
Date of experience: July 27, 2023
Fragrance Buy offers low prices for high end perfumes. The vast selection is great too. I was able to buy all 6 bottles of perfume on this website. When I searched elsewhere, not all 6 were available and higher costs.
Date of experience: June 8, 2024
EDITED
Still great prices that they're slowly raising but only in the hyped fragrances, things are mostly always out of stock, notification system is not truly notifying you because its first come basis, and they're no longer including fragrance samples when purchasing green care insurance. Still the best for majority of products but the angle at which they're declining is making me worry. Soon they'll just be like the other guys.
Julia from the fragbuy team reached out and offered information and some solutions that they are working towards. I really appreciate Julia for taking their time to send me an email explaining everything.
Date of experience: June 14, 2024
Fast delivery, great prices. I order my fragrances from them for a while.
Date of experience: September 2, 2024
Always reliable, great selection and fast delivery.
Date of experience: January 7, 2025
Excellent and authentic quality for the right price
Date of experience: September 2, 2024
Authentic quality products and expedite shipping. There is a lot of quality variety of perfumes to choose from
Date of experience: May 1, 2023
Quick delivery ad great fragrances. Highly recommend
Date of experience: September 2, 2024
Very nice product selection and super fast shipping!
Date of experience: September 2, 2024
Everything is perfect and quick delivery I just wish prices were slightly lower because other discounters are either beating you in price or even in price.
Date of experience: July 12, 2024
I'm not sure how many times I've been asking you guys not to ship these items on your typical branded boxes. It tells the carrier and others about its contents. Secondly, stop using FedEx. This, company always leave my packages outside the lockers, sitting in a room where everyone can easily take them. I always have to come rushing to the package room to get my stuff because FedEx won't even try to contact me for picking up anything.
Updated.
Im always buying my fragrances from this website the said above is true and it is true that the customer service is trying to solve this issue;
Thanks for getting back to me on this.
Date of experience: June 8, 2024
Fast shipping, great prices, and authentic products. One of, if not the best place to shop for fragrances in North America.
Date of experience: August 14, 2024
I received both my perfumes in a very good pack delivered as promised.
But I wish if you can add few of different other perfume samples will can satisfy customers more and I will give some more business if customers also like to those and tend to buy it from you.
Date of experience: June 16, 2024
Don't get me wrong, I love the website but everything sells out so fast before you get to think about buying it and the restock times are an eternity and with my order I was eligable for a deal that was the first 500 orders after an email they sent get a free sample and I also bought fragbuy greencare insurance with my order that shouldve gave me another sample but all i got was 1 sample and my package was poorly handled but after all I do love the website and they are awesome in general and the best discounter for fragrances
Date of experience: July 26, 2024
Hello Kiya, we sincerely apologize for the restock issues, any miscommunication regarding the samples, and for the way the package was handled. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Aidan, we sincerely apologize for the damaged item and the lack of response from our team. I'm afraid your email most likely ended up in our spam/junk folder, we truly apologize for any frustration or inconvenience caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team