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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    298
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,053
Neutral
15
Negative
101
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
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Reviews (6,101)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (553) rewards program (34)
Thumbnail of user sarahk2892
Canada
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Very happy with my purchase. Found a hard to find cologne for my best friend at a great price. Delivered very quickly in perfect shape. Will definitely order again!

Date of experience: December 5, 2024

Thumbnail of user melaniea383
Ohio
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase

Received a notification that an item I wanted was back in stock. Ordered it an another item. Shipping was amazingly fast and items were packed well.
Site is easy to navigate and prices are fantastic.

Date of experience: December 1, 2024

Thumbnail of user coryg310
Massachusetts
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

This is my second time ordering from Fragrancebuy. Overall it was a good experience. 1st time I ordered 6 fragrances and they all arrived in a decent amount of time and not damaged. This time I ordered 9 fragrances and they took about 2 weeks to arrive and not damaged. Only problem I have is that the first time I purchased 6 bottles I didn't receive not one sample. This time I purchased 9 bottles and only received 1 sample. It would of been nice to receive a few more samples to try out.

Date of experience: November 15, 2024

Thumbnail of user jackiee348
Rhode Island
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Great customer service, in love with my perfumes. Ordered 5 perfumes one came with cap messed up and I contacted company they responded right away. Will order again from this company.

Date of experience: November 29, 2024

Thumbnail of user laurad3615
Canada
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: December 9, 2024

Thumbnail of user myal33
Canada
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I trust Fragrance Buy to have a nice selection of niche fragrances or affordable options and the shipping is fast so it's a no brainer when i need to re-order. Thank you!

Date of experience: December 5, 2024

Thumbnail of user alans2792
Canada
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

I had been waiting on an item to be restocked. Received an email and ordered immediately. Was saddened to find the item was not what I thought it to be. I reached out to Customer Service, they were amazing. Informed me of the discontinuation of the item I thought I ordered, and the repackaging of the item they had sent, and gave me a future credit to use for the inconvenience. Amazing Customer Service as always.

Date of experience: November 11, 2024

Thumbnail of user krishnarp
TC
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I ordered about 7 fragrances and they all came in perfect condition and I also received a gift. I'll definitely be back for more and also I will refer all my people!

Date of experience: December 19, 2024

Thumbnail of user vincew135
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I purchased 2 bottles of Jovan sex appeal from you and i received Jovan bottles but, the scent was something totally different. I held up your "Jovan" to a bottle I still have and they are two totally different colors. Definitely not Jovan sex appeal. I feel as though I've been swindled by your company. You took my money but, didn't give me what I originally ordered

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Vince, we sincerely apologize for the scent issue you're facing with the Jovan Sex Appeal fragrances you received and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user derrickw399
Maryland
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I placed an order which I never received due to FedEx delivering the package to an unknown location. I followed up with Fragrance Buy who sent me a link to file a missing package claim but since filing I haven't received any communication. I sent an email to follow up but still have not received any updates. I called FedEx who stated it's the sellers responsibility to file a claim.

Date of experience: November 9, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Derrick, we sincerely apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly responded on help@fragbuy.ca and we kindly await your reply.

Best regards,
The FragranceBuy Team

Thumbnail of user aashg
Canada
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

As always I am very happy with the customer service of fragbuy.ca. Great choices and very reasonable prices.
The package arrived quickly and everything was perfect.

Date of experience: December 23, 2024

Thumbnail of user andrews5341
Romania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I've been a customer of Fragrancebuy.ca for about two years. I just placed an order for 8 fragrances, and due to travel timing, realized a day after I ordered that the order wouldn't arrive in time before I needed to return to my duty station overseas. I emailed Fragrancebuy and asked if I could pay for expedited shipping. They responded quickly and expedited my order at no cost! Ak$#*!a and Tara greatly exceeded my expectations for excellent customer service, and I have no qualms about recommending them to any fragrance buyer/collector. In addition, their prices and selection are always top notch. I should not that I'm also very pleased with the new additions to my collection!

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2024

Thumbnail of user rubenp300
Mississippi
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

These guys are awesome. Awesome prices along with quick shipping. I had my order within a few days. Packaging was great and everything was exactly what I ordered. Definitely recommend this site.

Date of experience: November 25, 2024

Thumbnail of user jamesf6683
Indiana
1 review
1 helpful vote
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November 19th, 2024
Verified purchase

Fragrancebuy is always my go to when buying fragrances. However I've become hesitant lately because most of my choices are sold out more than I like. My most recent shopping haul was the same and the shipping of 10 days was not to my liking.

Date of experience: November 9, 2024

Thumbnail of user sancias2
Canada
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I love fragrance buy. Their service is amazing and Gary is always awesome with his customer service. I love that I can buy my perfumes for a fraction of the cost and the shipping is fast too

Date of experience: December 15, 2024

Thumbnail of user jessec1540
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

Straight up the best discounter. They ship out to the US I hear, but I myself am in Quebec, Canada. Great prices, quick delivery, and sometimes, a lil sampler present.

Date of experience: November 22, 2024

Thumbnail of user shiasiab
Texas
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

This fragrance has been on my want list for awhile and I am so glad I pulled the trigger! Shipping wasn't the worst. Will be purchasing from FragranceBuy again very soon! :)

Date of experience: December 6, 2024

Thumbnail of user jessicac4259
Georgia
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Prices seem to be climbing but other than that I'm satisfied. I haven't had a bad experience yet. I wish there were cheaper shipping options or free with orders over $100

Date of experience: November 21, 2024

Thumbnail of user oluwatimilehins
Canada
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I didn't get the black friday even though i got the discount bag and the creed fiorentina came without the transparent film cover and I didn't buy a sample. Very disappointing

Date of experience: December 12, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Timi, we sincerely apologize for the frustration, inconvenience and disappointment caused by the Black Friday promotion and the lack of cellophane on the Fiorentina. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user donnag3829
Canada
1 review
1 helpful vote
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January 8th, 2025
Verified purchase

I placed my order a week before Christmas and was very happy to receive my package on the 23rd. I expected the delivery after Christmas.
My son loved the cologne.
Will order again..

Date of experience: December 29, 2024

Thumbnail of user qasimm9
Canada
1 review
0 helpful votes
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November 29th, 2024
Verified purchase
• Updated review

I have been using Fragrance Buy for over 12 years. Products are always genuine and love the rewards program (got free shipping). Keep up the great work!

Date of experience: November 19, 2024

Excellent service as always
July 25th, 2024
Verified purchase
• Previous review

Have been using Fragrance Buy since 2012. Service and product is always excellent. Keep up the great work.

Date of experience: July 15, 2024

Fantastic Experience
April 4th, 2024
Verified purchase
• Previous review

Have been purchasing from Fragrance Buy since 2012 and the experience has been excellent. The products are always genuine and reasonably priced. They arrive quickly and safely, in proper packaging. In addition, love the rewards program; had enough "sprays" to get free shipping which is a great bonus. Highly recommend Fragrance Buy and refer them to friends and family whenever I get a chance!

Date of experience: March 25, 2024

Excellent service as always
November 6th, 2023
Verified purchase
• Previous review

We have been ordering from Fragrancebuy for over 10 years and our experience has always been fantastic. The items are always accurate; they are shipped quickly and packed very well. Highly recommend Frangrancebuy.

Date of experience: November 6, 2023

Great experience
December 26th, 2022
Verified purchase
• Previous review

As always, Fragrancebuy delivers. Order was accurate and arrived quickly. I will keep buying from Fragrancebuy and keep recommending to my friends and family. Keep up the great work! Happy holidays!

Date of experience: December 26, 2022

Thumbnail of user bogdank31
Canada
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

First time ordering from Fragbuy, and everything arrived perfectly and well-packaged. The prices are great, and the fragrances are authentic. I will definitely order from them again!

Date of experience: December 29, 2024

Thumbnail of user ericr3089
Missouri
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

My experience with this site has been nothing short of excellent. Products arrived in a timely fashion along with being intact. Great job Fragrancebuy!

Date of experience: November 25, 2024

Thumbnail of user ryanj812
Canada
1 review
1 helpful vote
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December 26th, 2024
Verified purchase
• Updated review

Where do I start. Every bill I get seems like it's wrong so I email and they send me a completely different bill than the one on my account. Which seems to be correct but it doesn't look correct on my account. I've asked them multiple times to fix this they have told me that they can't because of the platform they use which is nonsense. They finally come back with a response saying they'll do something about it but it sounded like a response from the liberal government. A lot of words on all the plans they have to deal with this but no actual plan. Then there is the ridiculous shipping times, this one was excessive it took me two weeks to get my package. I asked them what was going on because my package made it to Barrie then it went backwards to Woodbridge by Vaughn. When I asked them what was going on they told me they had reached out to Fed Ex, but I didn't get a response back for 2 full days, then I asked them again what was going on I didn't get a response for another full day. They got a hold of me about 2 hours before the package finally showed up on my doorstep with no explanation of what happened just that I would be getting my package today. Then I open my package, and even though I paid for the insurance and their deal is that you would get a niche sample and a normal sample for the insurance I got no samples in my package. The samples aren't the biggest deal but they are the icing on the cake for a terrible experience.

Date of experience: December 16, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Ryan, we truly apologize for the ongoing issues you've faced and for the frustration and inconvenience this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Rewards and shipping issues
May 26th, 2024
Verified purchase
• Previous review

Fragrancebuy was kind enough to handle my issue through their customer service!

Date of experience: May 16, 2024

Thumbnail of user victorr1295
Georgia
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

It's amazing how and order from another country can get to my door faster than other companies delivering from a mere few states away. Kudos Fragrancebuy.

Date of experience: November 24, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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