• Bookmark

    FragranceBuy

FragranceBuy

Write a Review

Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
See all photos
How would you rate FragranceBuy?

Reviews (6,132)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user reginaldor5
Canada
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Product arrived on time. Package was well made and arrived safely.

Date of experience: August 26, 2024

Thumbnail of user rittersonl
Illinois
1 review
0 helpful votes
  • Send Message
January 14th, 2023
Verified purchase

This is a great Fragrance company with a wide array of top quality products. The prices are very good the email notifications of restocked items is very helpful. I highly recommend them for all your Fragrance products.

Date of experience: January 14, 2023

Thumbnail of user joef1201
Washington
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase
• Updated review

Price and selection are excellent with Fragbuy. I certainly consider them to be among the best sites for getting rare and hard to find frags at decent prices.

Date of experience: May 15, 2024

Always great options at excellent prices
February 12th, 2023
Verified purchase
• Previous review

These guys get rare gems and discontinued fragrances and COULD gouge, but don't. They fight for the user. I am pretty fiercely devoted to FB at this point simply because they have demonstrated that they want to give consumers a fair option to buy fragrances at a good price. The selection is also unparalleled. The gems in my collection I got here because they were 1) actually in stock and 2) priced very well.

Date of experience: February 12, 2023

Thumbnail of user merlionp
Singapore
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Decided to jump on their Cyber Monday sale for a tester bottle of Naxos for CAD199.

Due to the high volume of orders, there was no update for about a week. Finally, it got shipped and delivered in a week.

So far, so good, and no complaints but lots of patience. Thank you!

Date of experience: December 19, 2023

Thumbnail of user danielp2610
Illinois
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase
• Updated review

I love you guys. Delivery is always flawless, prices are unbeatable. You are the site I check first for any purchase. If you don't have it I usually wait until I can get it from you guys instead.Simply the best experience.

Date of experience: January 14, 2024

My number 1 site for fragrance
December 15th, 2023
Verified purchase
• Previous review

This is the site I shop first for the best selection and prices. My order always arrives perfect and in a timely manner. I recommend everyone to this site

Date of experience: December 15, 2023

Thumbnail of user joshuat590
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

Customer support reached out to me to resolve the issue and I was given a full refund.

Original review *I emailed customer support a few hours after placing my order to cancel it and also called the following day to leave a voice message before it shipped and nobody responded fast enough to cancel before it shipped. There's also no option to cancel the order.

Value

Date of experience: July 10, 2023

Thumbnail of user mauricioc122
Texas
1 review
1 helpful vote
  • Send Message
January 4th, 2024
Verified purchase

I wish fragrancebuy would have given me the free ship i forgot to add that code once i submitted my order its impossible to call these people they dont have a dedicated 800 number so revise your order once submitted sucks I love companies that make it easy to reach out to customer service after you place your order so they can make modifications

Date of experience: December 12, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Mauricio, we sincerely apologize for the lack of response via phone and the frustration, inconvenience, and disappointment this has caused. We reached out via email and we await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user miandob
Florida
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase
• Updated review

Been shopping with them for all my fragrances fast shipping great price and great customer service 💯

Date of experience: July 27, 2024

Awesome
October 14th, 2023
Verified purchase
• Previous review

Shipping was fast,and with good prices will definitely keep shopping at Fragrancebuy

Date of experience: October 14, 2023

Thumbnail of user corris1
Canada
1 review
0 helpful votes
  • Send Message
February 14th, 2023
Verified purchase

Not my first time using FragranceBuy and I'll continue to shop with them. They have a lot to choose from, old school, designer.to niche. All my fragrances were authentic and were packaged with the utmost care. They sent along a sample of Parfums de Marly Oriana which I enjoyed very much. I also found them priced very competitively.

Date of experience: February 14, 2023

Thumbnail of user arfrajam
Virginia
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

At first I was a little skeptical about the FragranceBuy because I hadn't heard much of them; however, I'm glad I gave them a shot. The fragrances were authentic and sold at a reasonable price. Shipping was free and relatively quick. I don't have any complaints about my experience and I plan to purchase from them again.

Date of experience: March 24, 2024

Thumbnail of user cdf4
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Quick, well packed, so much fun blind buying different clones of originals that were reviewed YouTubes for a great price! A couple hundred bucks and you can get a haul off cheapies that are beats. Want a knockout? Oud for Supremacy.

Date of experience: June 4, 2023

Thumbnail of user zacharye231
Canada
1 review
0 helpful votes
  • Send Message
April 28th, 2024
Verified purchase

Very satisfied of the customer service provided. Order was delivered in less than a week, in perfect condition and with a bonus gift. Best website I've ever ordered

Date of experience: April 18, 2024

Thumbnail of user selenag87
Massachusetts
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Shipping was incredibly fast, pricing was the best, quality was incredible! Will be placing another order very soon!

Date of experience: August 4, 2024

Thumbnail of user amitap18
Canada
1 review
2 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

I was looking to repurchase the Viktor & Rolf Flowerbomb (Bloom) perfume and was searching everywhere. So glad to find out this website and received a discount as well. The perfume came in a perfect condition and was fully well packaged.

Date of experience: March 9, 2024

Thumbnail of user nathanr550
Florida
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase
• Updated review

I use Fragrancebuy.ca as my primary fragrance discounter due to their prices and inventory, which rarely can be beat. This particular shopping trip I purchased a bottle of Armani Eau de Nuit and a bottle of Guerlain L'Homme Ideal EDP. I received my bottles within a week, and as always, in perfect condition. I appreciate the care that Fragrancebuy.ca puts into shipping their fragrances. I will be back shortly as my wishlist is filling up.

Date of experience: October 20, 2023

Very Happy With My Purchases!
August 10th, 2023
Verified purchase
• Previous review

I was beyond happy to see Fragrancebuy.ca have the new Aqua di Gio Parfum in-stock. This fragrance sells for $198 at retail (the 4.2oz bottle) and I was able to pick it up for $126, and it just came out! I was also able to pair that purchase up with a bottle of Dior Homme, which isn't always in-stock. The shipping is always fast at Fragrancebuy.ca and I just reached "Eau Collector" status on their loyalty program, so that came with 6 free shipping coupons. Those will definitely be used in the future!

Date of experience: August 10, 2023

Thumbnail of user philn132
Canada
1 review
0 helpful votes
  • Send Message
December 14th, 2023
Verified purchase

While searching for a fragrance, I couldn't find a reasonable price & delivery options. I found Fragrance Buy on eBay but decide to buy direct once I found out they were located in Canada.
The only thing I would have appreciated was sharing the likely delivery time. The website and e-commerce showed 48 hrs to ship but in the end it took over a week. While I was waiting, there wasn't an update about the hold up.
In the end, the delivery was still 3-4 weeks faster than other sellers. So overall, I'm satisfied with the purchase and delivery.

Date of experience: December 14, 2023

Thumbnail of user missmaggim
Canada
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

Super speedy delivery, great packaging, usually a little somethingsomething extra ;) which I reallyreally appreciate! :)

Date of experience: July 10, 2024

Thumbnail of user annak1324
Canada
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

It is so easy to make purchases on Fragrance Buy and not only is it easy, they are truly a legit company. I love the sales that they have and I love how quick their shipping is. Great experiences so far.

Date of experience: January 6, 2023

Thumbnail of user jeffrya12
Costa Rica
1 review
0 helpful votes
  • Send Message
April 25th, 2023
Verified purchase

I have emailed the company around 4 times to get a tracking number, no response. I have requested a supervisor and still no response. After all these years... for the first time I feel like I purchased from these scam websites.

Date of experience: March 26, 2023

Thumbnail of user sorint6
Canada
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Very good, very rapid.
Impressed with the professionalism

Date of experience: August 26, 2024

Thumbnail of user i.l2
Georgia
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Prices are OK, packaging is very good. However shipping sometimes gets delayed. But, since these are non-essential items, I can live with it.

Date of experience: July 22, 2024

Thumbnail of user alaaa145
Canada
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

I had an issue with an item in my order but support was quick and great to deal with it with me!thank you and keep going strong.

Products used:
Fragrance

Service
Value
Shipping
Quality

Date of experience: June 18, 2024

Thumbnail of user marshallh113
Oklahoma
1 review
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

I always have a great experience with Fragrancebuy. Never had a problem. Products are always legit, arrive safely, and usually pretty quick ( especially knowing they are coming from Canada). I highly recommend.

Date of experience: July 13, 2023

Thumbnail of user faridawatim
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

I have never had a not wonderful experience with Fragrancebuy, including my latest shopping experience. From helping me to activate my gift voucher to delivery of the perfumes I ordered, always exceptional!

Date of experience: April 7, 2023

Thumbnail of user simonv62
Canada
1 review
0 helpful votes
  • Send Message
April 8th, 2023
Verified purchase

Package came exactly as sold, shopping for my fragrance was easy, and the package was packed with care; foam had been carefully placed so that the bottle would not rattle around or be damaged. Not the first time I have shopped with fragrancebuy and not the last :)

Date of experience: April 8, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about FragranceBuy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceBuy?