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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user kenc976
Canada
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

This website is really good and cheap compared to other websites, I will definitely buy more. Ehem* Please send me some free samples.

Date of experience: July 1, 2024

Thumbnail of user kerons5
Canada
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

I ordered a perfume which was about 170 in stores. I got it for 108 with everything in. It arrived quickly and in good condition. I was surprised for ordering it 5 days before the Xmas weekend. I received it in 2 days!

Date of experience: December 28, 2023

Thumbnail of user keving2022
California
1 review
0 helpful votes
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January 12th, 2024
Verified purchase
• Updated review

2 things I noticed, my bottle at the bottom had the serial number grinder off, another if the fragrance is very similar but not entirely the same, I bought a Roja Elysium at full retail price and compared that with the one I received there's a distinction between them, I don't know how it's possible maybe I lucked out and got a crappy batch. It has now made me think about future purchases.

Date of experience: December 19, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Kevin, we sincerely apologize for the decoded Roja bottle received and the disappointment, frustration, and inconvenience caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out via email and kindly await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

New Customer, long time observer
November 6th, 2023
Verified purchase
• Previous review

I have been thinking of trying this site out since sometimes from other sites I have bad luck, this site however was great, my product was authentic and came safe in a secure package.

Date of experience: November 6, 2023

Thumbnail of user tishf9
Canada
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

As always, it's been a satifying, excellent experience. Not once have you all let me down. You have the perfume i want, and i wish you will get Paco Rabanne Black Xs L'exces for her. Yr delivery time is impeccable and im always excited when i see the package! A++++

Date of experience: October 21, 2023

Thumbnail of user arielf64
Indiana
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

I ordered this for a friend of mine and it was amazing, I expected it to be here late since I forgot to order it but I received it a few days early a round a week for shipping which is very fast since I'm in the us and this is a Canadian website. Overall more than pleased with the experience they have especially with their loyalty program it's even better.

Tip for consumers:
The Canadian money, it’s a bit hard to see the real cost when checking out but I just searched up a calculator for money.

Products used:
I got a cologne if that’s what this means it’s Dolce and Gabbana the one edp which was amazing.

Service
Value
Shipping
Quality

Date of experience: October 21, 2023

Thumbnail of user danield2287
North Carolina
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Extremely fast shipping, authentic fragrances that smell amazing. Get the insurance for every chance you get, especially if your shipping to the states. You also get a free sample with the insurance. My only quip is the sample was for more feminine leaning, and one of my fragrance's atomizer was a tad loose. Not fragrancebuys fault, but QC from the actual fragrance company. It was amazing and I didn't feel like it was worse sending back too Canada for such a trivial issue.

Date of experience: March 17, 2023

Thumbnail of user jessem698
Canada
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

I have placed 41 orders so far but half of those have had problems with the Shippie - their courier service - for the unprofessional service they provide. So it's been easy to buy but uncertain delivery.

Date of experience: January 28, 2023

Thumbnail of user eugeniab60
Poland
1 review
0 helpful votes
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May 10th, 2024
Verified purchase
• Updated review

Perfume arrived quickly and in good order. I have never had any issues with fragrancebuy. Have used this company many times in the last couple of years. Recommend.

Date of experience: April 30, 2024

Quick response
November 11th, 2022
Verified purchase
• Previous review

When I thought a package had gone missing, I reached out to fragrancebuy and they got to the bottom of what happened and responded within 24 hours. Great service!

Date of experience: November 11, 2022

Thumbnail of user pleasef1
New Jersey
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

It's been 1 day after the scheduled date and time that it was supposed to arrive. It was supposed to arrive yesterday at 10am-2:00 pm however, it's now the day after at 12:32 pm and it's still not here. When I look at tracking for the package the arrival date now says, "Pending", also, The package is still in the same location that it was yesterday morning so it didn't even move. As of right now i'm very dissatisfied with this current situation.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 9, 2023

Thumbnail of user eliasc72
North Carolina
1 review
0 helpful votes
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December 7th, 2023
Verified purchase
• Updated review

Fragrancebuy has the best prices 99% of the time. I've never had issues ordering from them and have always received my packages with the utmost care. Never had any issues with leaks, cracks, etc.

I've been buying here since 2022 and plan to continue purchasing my fragrances here indefinitely.

Date of experience: December 7, 2023

Great Experience
April 27th, 2023
Verified purchase
• Previous review

I've been using this site for almost a year now and have zero complaints. They have amazing deals, a great library, and shipping is fast. I use this site almost exclusively and don't plan to take my business elsewhere anytime soon.

Date of experience: April 27, 2023

Thumbnail of user jamest4088
Canada
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I love my perfume and my order was delivered within two days of order and I was kept up to date with delivery.

Date of experience: August 4, 2024

Thumbnail of user kamrank46
Virginia
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Got few bottles from fragrance buy and the experience was good. They got a variety of products at a very good price and the process of ordering and getting the product at your door step is well organized. Thumbs up

Date of experience: February 23, 2023

Thumbnail of user shainh6
New Jersey
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Everything was delivered in excellent condition less than a week from the order date which is very fast for Canada to the US. The total price for the order was $121 USD less than I would have payed on Amazon for the haul. I know because I added them all to my Amazon cart just to see. $257 for Fragrance buy and the same fragrances would have cost me $378 on Amazon.

Service
Value
Shipping
Quality

Date of experience: March 26, 2023

Thumbnail of user kodied
Canada
2 reviews
1 helpful vote
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April 21st, 2023
Verified purchase

Need I say more fragrancebuy is very quick on delivery and I am never worried when I shop here. Everything is always in great condition and I never question authenticity. I always check here before I buy anywhere else. Shop here and you will never regret it.

Products used:
Perfume, cologne

Service
Value
Shipping
Quality

Date of experience: April 21, 2023

Thumbnail of user abelp36
California
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

I think you guys rock! Your packaging is awesome. Your prices are awesome. Your inventory and your wide selection of different brands is why I keep coming back to you guys. I also love your reward system with the frag crew. Keep up the good work!

Date of experience: April 28, 2023

Thumbnail of user joelp154
Illinois
3 reviews
0 helpful votes
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March 13th, 2023
Verified purchase

I placed a request for notification when an "out of stock" fragrance became available. I received a notification as requested, and ordered the fragrance. As I live in the states, I was very pleased to receive consistent notifications as to where my product was while in transit. The fragrance arrived timely, and unscathed.

Date of experience: March 13, 2023

Thumbnail of user damiana42
California
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Great service, all my products came in great conditions. Delivery was on time and overall was a great experience, after this order I placed another order right away and I am already working on my third order

Date of experience: January 4, 2023

Thumbnail of user enriqueg199
El Salvador
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Fast delivery and always reliable and original products

Date of experience: August 25, 2024

Thumbnail of user andresp101
Canada
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

I stopped shopping on fragancenet because fragrancebuy promised faster delivery times but I'm still here waiting. The problem is that I eat another fragrance that is supposed to arrive on Wednesday and I don't think that's the case.

Date of experience: April 16, 2023

Thumbnail of user jaudonr
California
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

The box and the perfume are fake. The perfume smells similar to the original; however, it isn't long-lasting, dull, and has weak protection. I wrote an email to the company the day I received the package with photos and have still no reply. I will not suggest buying with this company, nor will I again.

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 5, 2023

Thumbnail of user jaye639
Texas
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Definitely enjoyed the fast shipping to Texas. I've purchased for Fragrancebuy a time or two before but this time is when I honestly noticed how fast the shipping was. Product was as advertised as always. Will use again.

Date of experience: October 5, 2023

Thumbnail of user dwaynea59
Illinois
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Fragrancebuyca is a fantastic company that delivers high quality products with fast shipping. The pricing is excellent too. I enjoy receiving the latest fragrance that is rare to find at top retailers. I highly recommend this company for your fragrance shopping!

Date of experience: July 13, 2023

Thumbnail of user denii2
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I ordered 3 frags while the company was off for new years and once they came back to work they managed to get me my frags in only 2 days which was great. The colognes were very nice and as usual the services provided by the company were excellent

Date of experience: January 9, 2023

Thumbnail of user nawrasw
New York
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Its been a while now since my first purchase from Fragrancebuy and it was always great experience in terms of procing, fast-shipping, items availability, and certainly the authenticity of the products. Thank you and keep up the good work.

Date of experience: July 21, 2023

Thumbnail of user chrisb3625
North Carolina
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I have bought tons of fragrances from Fragrance Buy. I feel overall they are the best online place to buy fragrances. Best selection and best prices - and also rarely if ever, have I ever had an order canceled after purchase. Shipping is exceptional as well as my experience with customer service. They also often have hard to get and sometimes discontinued fragrances!

Date of experience: May 7, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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