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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,059
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user donniew105
California
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I was surprised that my order arrived from Canada faster than orders from in-state perfumers.
I wish Fragrance Buy show in description with name of item if it is Edp or Edt

Date of experience: April 21, 2024

Thumbnail of user deniset1067
Ohio
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

As a fragrance YouTuber, I often recommend fragrances that can be purchased from FragranceBuy. I've always received my order quickly and correct. All the fragrances I've received have been authentic fragrances for good prices.

Date of experience: January 2, 2023

Thumbnail of user anthonyr1786
Maryland
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I could not believe the level of professionalism that went into completing my fragrance order. My packaged arrived sooner than expected,perfectly packaged and put on my side porch out of the sun. The packaging is a whole new level and is100% the reason why I am sold as a customer. I have already placed another order! I really appreciate the attention to detail. It takes the stress away from the customer.
Fragrancebuy.ca is #1

Date of experience: June 22, 2023

Thumbnail of user jasonm3427
Delaware
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Everything was great. Except that I need to type 50 characters. I work 4 jobs and I'm doing this voluntarily to help you collect your data and I'm not sure why sitejabber is requiring a minimum of my time spent typing this message. I'm volunteering my time for this on your behalf for your business and to support Fragrancebuy. I don't think Fragrancebuy has any say with Sitejabber. So... Sitejabber: Could you make it so I can leave a shorter review and just say everything was great? Because everything was great. Except being required to type 50 characters. I should be able to write as brief a review as I want. It's my time I'm volunteering freely. End of rant with Sitejabber. Fragrancebuy is great.

Service
Value
Shipping
Quality

Date of experience: December 11, 2023

Thumbnail of user michaelh7805
Canada
1 review
0 helpful votes
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December 13th, 2023
• Updated review

Just a follow up on my last review. Fragbuy customer service reached out to me asap. It felt good to know that at least they read the comments and will react to any concerns they can rectify. They took corrective steps to make sure my next purchase would be a pleasant one. (most likely khamrah qahwa lol)

Products used:
cologne

Service
Value
Shipping
Returns
Quality

Date of experience: December 11, 2023

Need a better delivery service
December 26th, 2023
Verified purchase
• Previous review

As always fragbuy has great prices and is always up to date with the new clones and discounted designer but the delivery service is lacking. I purposely put do not leave package in front of apartment door at my condo. It even says on the package but the delivery person still left it at doorstep. Do these guys know what a porch pirate is? SMH. This may make me reconsider buying anything from your site anytime soon

Date of experience: December 3, 2023

Thumbnail of user louisef553
Canada
1 review
0 helpful votes
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February 24th, 2024
Verified purchase
• Updated review

I ordered a bottle at noon and i ordered another one at 18:30. I asked if it was possible to match both bottles in one box and pay shipping for one box. You agree and refund me for the second shipping. All was done in less than 12 hours. Thank's again for the excellent costumer service.

Date of experience: February 24, 2024

Very nice service
November 9th, 2023
Verified purchase
• Previous review

Received my perfume few days after i ordered and everything is fine. I would recomand my friends to shop at Fragrance buy.

Date of experience: November 9, 2023

Thumbnail of user brandonh852
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Shipping was extremely fast. Received my fragrance one day after it was shipped. Fragrance was shipped in a very sturdy cardboard box with styrofoam pellets in it to keep the product cushioned. Very happy with my purchase, thank you Fragrancebuy for an amazing shopping experience!

Date of experience: January 15, 2023

Thumbnail of user rhondag564
Canada
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Great service and good prices. I'm happy with my online experience and will order again in the future.

Date of experience: July 22, 2024

Thumbnail of user joeys274
Canada
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I love shopping for fragrances here. I always have great shopping experiences with fragrancebuy. The pricing on items are feasible. The purchasing process is easy and delivery is quick. I was surprised buy the packaging. The security and details were not expected. Highly recommend fragrancebuy.

Date of experience: June 12, 2023

Thumbnail of user melf108
Canada
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Was looking for hubby cologne for awhile now at the stores couldn't find my luck went to Amazon and omg the prices were crazy I stumbled on to this website and I'm so glad I did. I will be buying from here from now on.

Date of experience: March 3, 2023

Thumbnail of user parkers128
Arkansas
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I purchased 2 Xerjoff colognes on a 10 year sale. I received the box soaking wet ( absolutely no protection in the box either basically tossed my colognes in a cardboard box and mailed them across the country), smelling extremely strong of parfum. I took some pictures and tossed the boxes in the outside trash bin. I then emailed customer support, as I purchased package protection. I wasn't responded to for 48 hours. They requested pictures of the broken cologne and by then I had already threw away the box & the trash had ran. Now they won't reply to any emails or help me out on the customer support side of things. I'm very frustrated and upset with the customer service. Had they had a phone number or customer support chat with instant replies I could have gotten pictures. This in no way is my fault & here I am losing $270!

Date of experience: November 11, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Parker, we sincerely apologize for the damaged items received and the frustration, inconvenience, and disappointment caused. We reached out requesting photos of the damaged items in order to move forward with the claim, we await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user pks22
Canada
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

An excellent authentic product, packaged securely, and shipped out fast. What more can you ask for? My second purchase. I am delighted to have discovered this Canadian company. Why buy from anywhere else?

Service
Value
Shipping
Quality

Date of experience: April 10, 2023

Thumbnail of user davida5091
Canada
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

I had some technical issues buying from the website. Customer service worked with me to troubleshoot and eventually it was resolved. I initially was skeptical about the authenticity of the perfumes. I purchased an acqua di parma perfume and compared it to a "knock off" from China and a 15mL small tester i got in store and can confirm that the product on Fragrance buy is 100% authentic. The smell is exactly the same as the sample tester I received from The Bay and the knock off from China smell is much weaker. Hope to continue purchasing!

Date of experience: December 23, 2023

Thumbnail of user mahmouda155
Texas
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

The Fragrance buy ca website contains every existing and new release product at unbeatable prices comparing to every other discounted website I used before, at first, I was worried about how long it will take my order to delivered to me (I`m in Brooklyn, NY), only 5 days and my order arrived well packaged and safe. Also, one thing I did notice on the website is the selection of discontinued items at an incredibly competitive price. I`m definitely will be using Fragrance buy ca again in the future and will recomended to friends and family.

Date of experience: June 9, 2023

Thumbnail of user katew444
Canada
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Ordered Xerjotff Toni Iommi for my husbands birthday and the bottle was leaking into the plastic bag packaging that it came in - no brand box! If a bottle of perfume doesn't come in the box they need to make it clear that it will arrive in just the bag

Date of experience: December 13, 2023

Thumbnail of user quareang
Georgia
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I have a package that was supposed to have been delivered Feb 13th showing in a city over from me. It's been 8 days in this status and not delivered. I called and the line hung up before I could leave a message and no one has reached out to me yet to resolve this and this is almost $300 that I spent.

Date of experience: February 21, 2023

Thumbnail of user pedrog295
Florida
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Package arrived fairly fast since its an out of country's shipment. All fragamces where well packed in a strong box with packing from preventing broken fragrances. Extremely easy safe and fast checkout with outstanding comunication. Overall Im very happy with FrangranceBuy and I highly recommended... A++++

Date of experience: February 27, 2023

Thumbnail of user matthews2458
Georgia
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Took advantage of Fragrancebuy's awesome holiday sale to purchase my favorite Xerjoff. This was the 3rd bottle of Nio that I've purchased from Fragrancebuy. As always, quick shipping and great communication/updates regarding the tracking # for the shipment.

Date of experience: January 4, 2023

Thumbnail of user keyvans4
Canada
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I recently purchased a niche fragrance from a brand name that I'm very familiar with and have been collecting for quite some time now. However, I had an issue with the magnetic cap, it wouldn't sit flush because the atomizer was incorrectly seated. This definitely affected the quality of the juice. I reached out to FragranceBuy and they immediately remedied the issue by sending me another bottle. I must say the customer service is stellar and they truly strive on making their customers happy. I'm definitely going to continue shopping from them to build up my fragrance collection.

Date of experience: February 15, 2023

Thumbnail of user lizh358
Canada
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I am thrilled with my first experience purchasing from Fragrancebuy. I found out about FB on reddit and am so glad I did. Delivery was perfect and I am excited to have added a couple more fragrances to my collection, at a very reasonable price to boot!

Value

Date of experience: October 6, 2023

Thumbnail of user kdd22
Canada
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I decided to give fragrance buy a try and was really impressed. Not only with the prices but the shipping and delivery as well. Was packaged securely and delivered quick. I will be ordering again

Date of experience: May 2, 2024

Thumbnail of user liams199
Canada
1 review
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

I always return because prices are very good, shipping super fast and customer service just in case you need it are always available, very happy

Date of experience: July 30, 2024

Best online shopping
February 22nd, 2024
Verified purchase
• Previous review

Prices are good, perfumes are legit and shipping is fast, this is my third time but not the last one, very happy with this company and their products, highly recommended.

Date of experience: February 22, 2024

Thumbnail of user rogerc957
TT
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

I have just received my order #FB*******, since i live in the Caribbean and i normal utilize a courier service for my area, i received an "obviously very used" 100ml tester of the Narciso Rodriguez fragrance with no plastic wrapping or cap (none of which was stated on the site) this item was supposed to be a Christmas gift for my brother in law. I am sure you'll agree that gifting someone an obviously partially used up fragrance is literally ridiculous. Now i am stuck with an item that i personally did not want, and more or less cannot return for logistical reasons.

Date of experience: November 14, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Roger, we sincerely apologize for the quality control issue for the fragrance received and the disappointment, frustration, and inconvenience caused. We issued a partial refund on November 15th and we await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user josebutchv
Canada
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

The courier who delivered the package from FragranceBuy did not follow my delivery instructions and it resulted to theft of the package. The incident was recorded by my surveillance camera and I immediately reported it to customer service through email and I got refunded within a week. It's awesome that the FragBuy team offers protection to their customers on incidents like this. Thank you FragBuy Team!

Date of experience: July 27, 2023

Thumbnail of user majidm27
Canada
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

I have buying my fragrances with fragrancebuy and 1 thing for sure is that the have legit and original products which is the most important when you buy fragrances so buying with fragrancebuy you have a peace of mind.

Date of experience: February 23, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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