• Bookmark

    FragranceBuy

FragranceBuy

Write a Review

Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,056
Neutral
13
Negative
103
View ratings trends
114
See all photos
How would you rate FragranceBuy?

Reviews (6,132)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user calebm228
Washington
1 review
1 helpful vote
  • Send Message
January 12th, 2023
Verified purchase

I'm tired of this company they have done the same thing to me two years in a row. Free Sample pack 22 dollar value and you send me 1 1.5 ml sample done!

Tip for consumers:
tired of being mislead

Service
Value
Shipping
Returns
Quality

Date of experience: December 13, 2022

Thumbnail of user milindaj2
Canada
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

Excellent service as expected. Product arrived intact and on time.

Fragrance is a lovely milky vanilla. It isn't a beastmode to my nose.

Date of experience: June 16, 2024

Thumbnail of user beckyy51
Canada
1 review
0 helpful votes
  • Send Message
December 10th, 2023
Verified purchase

I have ordered ormonde jayne and carner barcelona. The ormonde j bottle broke and spilled. Have emailed customer service and got a response next day. They had refunded me approptiately even with the tax. I am very impressed with the prompt service with fragrance buy.

Date of experience: December 10, 2023

Thumbnail of user pj388
Arkansas
1 review
0 helpful votes
  • Send Message
November 27th, 2023

Worst business ive ever bought from by far, i purchased two Xerjoff and insurance totaling 270 USD. Upon recieving my package the bottom was soaked and reaked of cologne, i opened it up and behold the colognes had busted and broken all over the place. I took what pictures I could and contacted support. 2 days later they replied and by then I had tossed the box away and the trash had run. They would not refund me due to not having enough pictures calling me a liar. Horrible customer support i am extremely unhappy and was robbed of 270 USD. Had their customer support gotten back to me promptly or if they had an active number to call I could have easily provided proof. Why would I keep broken colognes anywhere but the trash?

Date of experience: November 20, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello, we're truly sorry to hear about your experience, and we completely understand your frustration. It’s incredibly disappointing to receive a damaged order, especially after spending a significant amount of money. We apologize for the way this has been handled. Regrettably, our third party insurance requires photos of the items and shipping box to process the claim. We kindly reached out on help@fragbuy.ca to discuss this issue further.

Best regards,
The FragranceBuy Team

Thumbnail of user evelynb714
Canada
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

This is my favorite place to buy perfume. They always have the best prices and I appreciate their really fast shipping. Plus, their customer service is incredible.

Date of experience: March 21, 2024

Thumbnail of user jasonb2963
Canada
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

Ordering on line works fine and the product is always perfect but I have issues with the app everytime I try to use it. The answer is always uninstall and reinstall. I refuse to do that everytime so I'll just continue to purchase from the web site.

Date of experience: February 16, 2023

Thumbnail of user leonardov93
Illinois
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase
• Updated review

You can never go wrong with Frangrancebuy, they always beat my expectations. Thank you so much!

Date of experience: July 25, 2024

10/10
February 17th, 2024
Verified purchase
• Previous review

Best place for buying men fragrances and very good prices. Thank you so much for shipping and delivering my package safely.

Date of experience: February 17, 2024

Best online site for fragrances
November 11th, 2023
Verified purchase
• Previous review

Shipping was good and reliable. I was happy how well secured my package was keeping my fragrance safe. Overall I had a great experience! For sure Fragrancebuy.ca is my top #1 place to go shopping for my colognes.

Date of experience: November 11, 2023

Thumbnail of user jacksonm206
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

This is a review about Fragrance Buy, but still...
I've been a loyal FragBuy customer for over a decade. My wife's favorite, Paloma Picasso EDP 100 ml is no longer available in that size. It is now sold in 50 ml only. After research, we found Narciso Rodriguez "MUSK NOIR for her" EDP 100 ml. Comparable scent but slightly more intense. Time will tell.
Personaly, I am a Burberry nut. I have 4. (Mr Black, Touch, London, Brit)
What has not changed, with FragBuy, is the ease of ordering and the fast, well packaged delivery. Prices, compared to stores and other on line competitors, are still the best Quality/Price option I can find. Over time, I ordered from a competitor only once, because FragBuy was out of stock for what we needed. It was the only time in more than a decade.
Do I recommend Fragrance Buy?
I rave about FragBuy to anyone who dares to ask.

Date of experience: May 22, 2023

Thumbnail of user stephans113
Canada
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

My favorite fragrances were out of stock so I put in a notification request so I would know when these frags came back in stock. I kept checking in but no stock. Finally, one day checking in, the stock was available and so I ordered. There was no notification at all...I just got lucky by checking in from time to time. Not reliable service. Otherwise I love FragranceBuy...great selection, prices, and shipping. I was just disappointed with this notification aspect.

Date of experience: September 5, 2023

Thumbnail of user romelg2
Canada
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

I have purchase twice and always got the proper product and in a timely manner. I also got fragrances that were difficult to obtain on other sights for a great price.
You will not be disappointed!

Date of experience: March 29, 2024

Thumbnail of user alfredog137
Florida
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

Dispatched within 48 hours, transit was additional 7 days. The 7 days is amazing, considering customs, which is not controlled by Fragrancebuy. I was expecting shipping delay but I cimmend the diligence of the public servants on both sides of the border.

Date of experience: December 8, 2022

Thumbnail of user felixc147
Kentucky
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Was skeptical at first, very skeptical. So many fake and damaged frags out there but when my pdm carlisle arrived, everything checked out and i am pleased. Fragrancebuy is my first choice when i shop starting now

Date of experience: October 27, 2022

Thumbnail of user matlegals
DO
1 review
0 helpful votes
  • Send Message
November 17th, 2022
Verified purchase

In terms of inventory one of the best, rapid response, and fast shipping, not to mention that prices are crazy. Here you are going to find real discounts. I love this company.

Date of experience: November 17, 2022

Thumbnail of user brendanm235
Canada
1 review
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

Wow, what a great shopping experience.
I bought 3 fragrances online from a company in the states. They arrived two weeks later. The Aramis was fine but the other two, one was a Mont Blanc, I couldn't smell them after a couple of minutes. I was reluctant to try online again but decided to give it another go. I figured if mailed in Canada I would get it sooner and decide if buying discount fragrances online was worthwhile.
Wow, they arrived the following day, the fragrances were great, I purchased a few more, they arrived the following day.
It's been a great experience so far. Very pleased.

Date of experience: March 26, 2023

Thumbnail of user mauriciov56
Virginia
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Very fast shipping and product came in well protected

Date of experience: July 27, 2024

Thumbnail of user chrisw3101
California
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase
• Updated review

Always happy with the fragrance buy. They are consistent and have great prices.

Date of experience: July 27, 2024

Easy breazy
June 30th, 2024
Verified purchase
• Previous review

Super happy with my entire experience. Will buy again.

Date of experience: June 20, 2024

Thumbnail of user christiank414
Canada
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Excellent experience! I have complete confidence in their website and people.

Date of experience: July 27, 2024

Thumbnail of user gailh26
Canada
1 review
0 helpful votes
  • Send Message
October 14th, 2023
Verified purchase

This is my third purchase from FragranceBuy. I am very pleased with the good selection of fragrances and knowing that my purchase is well packaged. I appreciate 5he prices and the opportunity to shop from home.

Date of experience: October 14, 2023

Thumbnail of user syedh133
Canada
1 review
0 helpful votes
  • Send Message
October 10th, 2022
Verified purchase

This was my second order from fragrancebuy & the experience was the exact same as the first order.

Package shipped within 24 hours of ordering & I recieved my stuff the same day the package was shipped. Everything comes in professional packaging to make it feel like a premium experience.

Date of experience: October 10, 2022

Thumbnail of user alaaa145
Canada
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

I had an issue with an item in my order but support was quick and great to deal with it with me!thank you and keep going strong.

Products used:
Fragrance

Service
Value
Shipping
Quality

Date of experience: June 18, 2024

Thumbnail of user richardr3314
Canada
2 reviews
0 helpful votes
  • Send Message
March 13th, 2023
Verified purchase

I bought 2 fragrances Layton and Layton exclusif from fragrancebuy so I thought I was buying genuine parfums de marly fragrances, but I was wrong both fragrances are fakes bootleg. I tried calling to get some answers I even emailed them and got no reply. Save your money and buy your fragrance from reputable companies that can stand behind the products that they selling. I wished I paid the extra money and got the authentic fragrances. But you get what you pay for

Date of experience: February 11, 2023

Thumbnail of user chrish3821
Indiana
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

Great experience all the way around. I didn't understand the Canadian vs US prices, was confused after checking out. I sent a email, they responded quickly and explained everything.

Date of experience: March 2, 2024

Thumbnail of user charlesg1532
New York
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Armouroud Oud De Jour is a different take on a niche Oud. When you think of a Niche Oud, you think of dark animalistic or medicinal. This isn't that at all. Now yes it still smells expensive as the quality is there and it's very well blended. It's just a very clean and wearable take on oud. This is as the name implies, it's a daily oud. You can wear this anywhere and people will compliment you. This could easily be someone's signature scent.

Date of experience: December 5, 2022

Thumbnail of user migueln101
Texas
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

Trying to do business with you guys but unfortunately I got two consecutive broken fragance bottles. Looks like you have to improve packaging. I buy fragances from Ebay also and never got a broken bottle. Not a good experience with FraganceBuy. Sorry.

Date of experience: December 6, 2022

Thumbnail of user timothyb1380
Georgia
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Best experiance with a mail order fragragrance store yet. I am already a repeat customer. I have found them to have the best prices on almost everything i have purchased. I always check them first,they have become my go to first choice.

Date of experience: December 20, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about FragranceBuy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FragranceBuy?