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FragranceBuy has a rating of 4.7 stars from 6,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Great service, good packaging and got the package on time! I have bought previously also and enjoyed your services. Hopefully continue buying in future!
Date of experience: October 22, 2023
I'm always happy with the shipping experience and time, even during busy times of the year for parcel services. Can't wait to purchase new fragrances again.
Date of experience: January 10, 2023
Fragrance Buy kept me informed on when some items would be restocked. They provided quick shipping and the items were carefully packed to prevent damage.
Date of experience: March 13, 2023
Wonderful above and beyond delivery. Placed late night revived next morning remarkable. All the purchases are exactly as they where described on the label.
Date of experience: August 8, 2023
In the beginning I was very hesitant to place an order, as I wasn't familiar with FragranceBuy. I took a risk and it was well worth it! I'm super happy with my purchase. The order arrived just in a day or two to Toronto, ON. It was well packaged and all the items were original. I ordered Lanvin and Montale perfumes that I was running out of at home. The bottles, packaging, everything is original. I'm so happy and excited to order more fragrances. I'll definitely place few more orders, thank you so much!
Date of experience: September 15, 2023
Authentic fragrances, great service. I have ordered fragrances from this website multiple times. Shipping was really fast, order arrived promptly in good condition.
Date of experience: September 6, 2023
Team was super helpful with providing my birthday points so I could get free shipping. Scent is lovely and as described as always.
I've purchased from this team a number of times.
Date of experience: June 20, 2023
Came on time/fast. Great prices/great customer service. Answered email inquiries fast. Great overall experience. Would definitely recommend and will be buying more.
Date of experience: November 7, 2022
They delivered it way faster than I expected. The fragrance didn't meet my expectations but that's my fault for blind buying. Overall I had a good experience ordering from this site.
Date of experience: January 15, 2023
This website has some of the most competitive prices. Delivery didn't take long either. My order came in a very secure box as well. Customer service is pretty awesome as well.
Date of experience: March 27, 2023
In 1989 My mom bought a bottle of this. I had people swirling around wanting to know what it was. This one is very close but still hopping to find the first one Got all those years ago.
Date of experience: October 14, 2022
The combination of a vast catalogue with highly competitive pricing has made this site my number 1 choice. Add great customer service and fast shipping and you have a winning formula.
Date of experience: August 26, 2023
I have been purchasing from Fragrance Buy for a while now. Always excellent selection, pricing and fast shipping. Their customer service is excellent too, when I needed to ask about something.
Date of experience: September 24, 2022
I'm good with the quality, packaging, and supply chain management but there is a massive improvement required in the shipping time because it takes around two weeks to arrive in BC.
Date of experience: December 4, 2022
Best source of buying a fragrance, good price, nice products and excellent services. My order came faster then i expected, which is best part of online shopping. Thank you so much.
Date of experience: June 5, 2023
Got my email confirmation and other communication quickly. Allowed me to keep track of my purchase. Way way better than another online vendor. Packaging was also fantastic. I will order again
Date of experience: December 20, 2022
Order came in a timely fashion, box was well padded and contained everything I ordered. I am enjoying my new fragrances and will certainly be purchasing from the site again
Date of experience: November 15, 2023
I have been ordering from Fragrance Buy since a few years.
Their fragrances are genuine and delivery very prompt and best of all prices are competitive.
An affordable indulgence I'd say.
Date of experience: December 10, 2022
I can't believe i was paying full price for perfumes, this is the best thing that ever happened to me in my perfume journey.
I will forever be a customer
Date of experience: October 28, 2023
First time purchasing and won't be the last. We ordered Friday and it was at our door Saturday before lunch. Prices are amazing, I usually buy at duty free, I saved a lot more money than expected.
Date of experience: November 21, 2022
Loved everything except Shippie... they came at 930pm and I missed it. Redelivery was four days later and I got it but was around 9pm again
Date of experience: July 17, 2024
I ordered 4 times in 2 month.
They have too many products i wanted to try specially the niche fragrances that'll be hard to get.
Affordable prices with fast shipping.
Date of experience: August 5, 2023
It was wonderful experience and will keep on buying and i trust them with their authentic products and loyal service
Date of experience: June 20, 2024
This is a shameless company that does not know what business ethics means. I purchased their products on line and they delivered them to the wrong address, using UPS services. They refused to refund me on the pretext that the UPS is not going to compensate them based on the agreement between Fragrance Buy and UPS. They are so cheap that they do not have an insurance with UPS. They even do not send e-mails advising of the expectant date of delivery or that the parcel has arrived. Refusing to refund or send again the same order is a major violation of customer's rights. Saying that I put forward my claim a month later can not be justified as I did not know when and if the delivery had happened. In the pandemic time the deliveries are often delayed. Refusing to fully compensate for the products that have not been delivered is a major violation of customer's rights! And yet they offer contests to be awarded a free perfume! What kind of hypocrisy! Beware of this unethical company - walk away!
Tip for consumers:
Use more reliable companies to make purchase. I would not have wasted $97 if I ordered at Amazon.
Products used:
Did not receive their products
Date of experience: April 8, 2021
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Dear Irina
We're sorry to hear about this experience which we certainly never want to be adverse. For some context to this public review we do want to shed some information that you reported the misdelivery over a month later which falls outside the insurance coverage despite receiving the tracking numbers both via email as well as having access to it through the Route app and your store account. Yet still we attempted a resolution and even offered a creative workaround to share this loss with you half half plus offer additional incentives to cover your loss in the long run despite both UPS and the insurer declining the claim. We did our best to help but hope you will in hindsight appreciate the timeframe in bringing up the claim late is the reason the insurer declined coverage.
We hope to have the opportunity to serve you again if you choose to work with us in finding an out of box solution to help and till then wish you a wondeful fragrance journey ahead.
Best Regards
Gary
Fragrancebuy