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FragranceBuy has a rating of 4.7 stars from 6,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I enjoy my fragrances.everything authentic and fast shipping...thanks for the niche sample vs fragrancenet.com only coming with the weak exceptional scent
Date of experience: March 13, 2023
Best prices and biggest selection. Highly recommend A++++
Date of experience: July 24, 2024
I appreciate that they walk you through the process of when to expect your product. It doesn't hurt that they have great scents at a discounted price often times.
Date of experience: November 13, 2023
Great, timely service. All my deliveries have taken 1-2 days. All of their products are high quality and as advertised. This site is my main go-to for fragrance deals.
Date of experience: May 15, 2023
I love using Fragrance Buy! The order process is fast and simple. My item came as described. I recommend Fragrance to anyone looking for great deals on popular fragrances.
Date of experience: February 27, 2023
I ordered a perfume by mistake and I'm really glad that they were able to assist me in returning it and the service was fairly fast. Very good service.
Date of experience: December 2, 2022
I attempted to make a return of an unopened product and was told it would take 4-5 weeks to get a refund. Item was to be shipped to New Jersey in the US and refunds would only be made once the item arrived to Canada thereafter. While the policy that customers must pay for their own shipping on returns, it's a bit outdated as all other reputable fragrance sellers will give you a shipping label. So after paying $15 for shipping and $11 for return shipping I would have needed to wait over a month for the refund to initiate which does not include the actual processing time of the funds. Also offered no option of exchange. I ended up selling the product on a forum instead of initiating a return and got my money back the same day.
Just not up to standard with other discounters that will pay for return shipping and process returns significantly faster. I've spent a lot of money with this company but feel like I'll be better off going with other companies from here on out in the event a refund is needed.
Date of experience: January 6, 2024
This was fantastic. First off, you had a relatively obscure frag at a great price. Then, you were able to deliver it two days ahead of schedule. Very pleased.
Date of experience: January 28, 2023
Didn't expect it to come so soon and my product was intact also given a samples of perfume that I was actually eyeing to buy. Pretty god experience overall.
Date of experience: November 13, 2022
Surprised to find quality Arab perfumes at reasonable prices in a North American store.
The delivery time was unreasonably long, but the product was authentic.
Date of experience: March 2, 2024
I've been wanting to buy Herod for my husband for months but most websites were just too expensive. Found it on this site - less expensive and considering I'm in the US it came very quickly.
Date of experience: March 26, 2023
Love this site super easy to pick out what you want everything I ordered came in a day or two. And great customer service follow up on your order to make sure you got everything
Date of experience: May 12, 2023
Very impressed. Shipping time was okay, over a week to receive my items in California. But the way everything was packaged and how smooth everything else was- I will be buying from this site again!
Date of experience: March 25, 2023
This website is really good and cheap compared to other websites, I will definitely buy more. Ehem* Please send me some free samples.
Date of experience: July 1, 2024
Delivery came super early in the morning, and was left on my doorstep. Lucky no walked off with my purchase. Fragrances were well shipped and being enjoyed daily.
Date of experience: February 11, 2023
Love this company! I've order a lot of niche fragrances from them and they're normally the lowest price and shipping is quick for coming from Canada. Highly recommend!
Date of experience: February 14, 2023
First time ordering from the site, got my mother a designer fragrance she loved at a discounted price! Came in fast and definitely ordering again for myself soon!
Date of experience: May 14, 2023
I was extremely impressed with the quality of the shipping materials and the effort they took to make sure my new fragrance arrived safely. Would recommend very much.
Date of experience: September 22, 2022
I blind bought both these scents after doing some research and I'm very satisfied that I got them on discount and was impressed by how quickly they arrived
Date of experience: January 9, 2023
Based on other reviews and word of mouth, we decided to give this site a try. Everything was as expected as well as being competitive price wise. Thanks!
Date of experience: October 20, 2022
Amazing products, very good customer service
I have been a customer for many years this guys still rocking always with very competitive price and quality
Strongly recommend it
Products used:
Cologne
Date of experience: September 17, 2023
It was my first time buying through here and it was great! Easy process. I just wish that samples were given with each other to see what else I would like from the site.
Date of experience: November 16, 2023
The parcel was delivered on the third day. The ability to track the progress of the parcel and the beautiful packaging made a good impression. Thank you very much!
Date of experience: May 3, 2024
Excellent service, fast delivery. Very happy with the purchase! Thanks!
Date of experience: October 15, 2023
My go to stop for the best prices and professional customer service I highly recommend everyone to buy all there fragrances from fragrancebuy #1 in the fragrance community!
Date of experience: March 23, 2024
Used the service at last 4 times since last year (2022). Always get prompt delivery and with no issues. Prices are better than retail, and all products I've receive smell the same. Highly recommend
Date of experience: May 14, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Anthony, we sincerely apologize for the ongoing difficulties you faced with the return of this item and the frustration, disappointment, and inconvenience this has caused. I'm afraid our returns are only processed once they arrive in Canada and we completely understand how frustrating this is for our customers. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team