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FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Outstanding customer experience! In the world of online shopping I think we are all accustomed to, not only delays and miscommunications from time to time, but the impersonal nature of these types of transactions. Not so with Fragrance Buy! I've been delighted by my shopping experience with this company. Truly!
The level of customer care and service has been completely unexpected. My order was dispatched right away and arrived within ONE day! (And yes, I happen to live in the same province as this business, but past experience with other companies has proven this is no guarantee for quicker service.)
And then when my order arrived, the packaging was another surprise - no standard brown cardboard box for Fragrance Buy! Not that it was super fancy, but definitely a thoughtful and fun design. My perfume was in perfect condition, boxed beautifully, just as advertised, and smelling great. The follow-up customer service from FB has been a fitting close for a transaction that has been excellent from beginning to end.
I'm so happy to have found this company and they will be my go-to for all future perfume purchases. I don't think I've ever left an online review anywhere before, but Fragrance Buy has earned the praises! Someone there really understands what makes for great customer satisfaction.
Date of experience: August 14, 2023
Amazing selection, good deals and everything arrives well packed and when there is an issue customer support is prompt and quick to sort everything out.
Date of experience: April 11, 2024
I've always been skeptical in ordering things online, and I had a friend tell me about FragrenceBuy.Ca and I wanted to try it for myself. Great Sale prices and 1-2 days shipping! Amazed! Thank you!
Date of experience: September 20, 2022
Have had very successful order filling and timely delivery of product. Much appreciated.
Will continue to patronize.
Date of experience: June 17, 2024
I have ordered many fragrances from different websites during my fragrance journey. Most I have had a good experience with, but with a much higher price tag on the fragrance. Fragrancebuy.ca has the lowest prices and the largest selection of designer and niche fragrances available online while maintaining a lower price point than other websites. Also the perks associated with the loyalty program have saved me a lot of money on shipping when I'm only purchasing one fragrance. I can't speak for their customer service- because I've never had an issue with not one order. However, if their customer service is anything like their packing and shipping service, I'd say it's got to be exceptional! On not one of my 10+ orders have I ever received a broken bottle, a partial order because they ' forgot' an item, an issue with quality or quantity. And believe me, I have many fragrances from various other retailers in the past whom I have had those issues with. Not with Fragrance but.ca. Their packaging is top quality and orders are always correct. Period. So if your like me and you've tried the rest, now try the best. Thanks Fragrancebuy.ca! You have a customer for life with me!
Date of experience: September 20, 2022
Easy to use website. Lots of fragrances not available on every other site (ex. Ministry of Oud line). Shipping arrived on time and without damage. Overall 10/10 experience.
Date of experience: November 11, 2023
Very user-friendly website and easy to navigate. Pretty decent reward program if you purchase fragrance 1+ times a month. They have some fragrances other websites do note. My only complaint that the arranging options for fragrances (i.e. Viewing them by brand, price, etc.) is not the most optimized, but still usable. Overall 9/10 experience.
Date of experience: November 12, 2022
Fragrancebuy is my go-to for discounted name brand fragrances. They have an amazing selection to choose from and the prices are always great. Shipping is fast and accurate.
Date of experience: September 4, 2023
Great prices and Awesome and quick delivery with a robust box.
They sent bunch of free samples which I really enjoy.
I will definitely order again from Fragrancebuy.
Date of experience: November 8, 2022
Thrilled to find this bottle at such a fantastic price. Quick shipping to the US, extremely securely packaged. I think this is my 3rd purchase, with more planned!
Date of experience: May 8, 2023
From the time I placed the order until now with this survey, Fragrancebuy has shown exceptional attention to detail, great packaging and on going communication and follow up.
Date of experience: June 9, 2023
I received my order within 6 days in a very good condtion, and I also had one of my fragrances upgraded to a gift package which is really appreciated.
Date of experience: March 21, 2024
I'm a long time customer and I always come back to Fragrancebuy.Ca when looking for hard to fine or new fragrances. All my purchases have resulted in 5 star service and I'll always remain a customer.
Date of experience: April 2, 2024
I'm very disappointed with the perfume I got (Bvlgary Omnia Crystalline). Very light smell and not pure like the one at the department store, & doesn't last more than half an hour. Never again!
Date of experience: September 2, 2023
Amazing prices
Great products
Great shipping and presentation 👌🏼
Date of experience: July 18, 2024
I reaced out via email when one of my first orders had a leaking bottle. I even sent pictures as proof but I was only offered a 5% refund or send it back which I found to be insulting
Date of experience: March 18, 2023
This is the very first time I have ever placed an order with this company. When my product arrived, it was exactly what I wanted. I will be ordering from this company again for sure.
Thanks
Darrell
Date of experience: February 12, 2023
Professional and accommodating, love you guys! Only problem is that you are often out of my favourite perfume, PRADA, Amber. Wish you kept it on hand regularly.
Date of experience: December 19, 2023
They failed to honor a discount code advertised. I ended paying more than I wanted to pay for a perfume that I bought. This was the first and last time I am using them
Date of experience: March 10, 2024
Shipment was fast, very well packed, arrived in very good condition, good price and looks amazing.
Cannot comment on quality because it was given as a gift. Overall very satisfied with the purchase.
Date of experience: November 12, 2023
I always have good experience with fragrancebuy. Fragrancebuy also offers variety of niche perfumes I am looking for with great prices.
Date of experience: June 22, 2024
Love this website. Can find a huge variety of fragrances from celebrities to designers to niche. I like how fast the delivery is and the customer service is top notch. I highly recommend
Date of experience: May 20, 2023
I just love love love FragBuy these guys are the only online perfume retailers I would ever use. Before I found them I had despaired of getting great prices on perfume because the service offered by FragBuy's competitors was just so so bad BUT FragBuy is night and day they offer the absolute BEST of everything: the best customer service, integrity, delivery, fulfilment speed, quality and selection. There will never come a day where I spend a single dollar with any other online retailer that isn't FragBuy. I literally ONLY trust FragBuy and they have all my business.
Date of experience: September 9, 2023
Very nice fragrance. One of my favourite. Very good price and fast delivery
Date of experience: July 16, 2024
I like the variety of products. Prices is very reasonable.
Date of experience: September 8, 2023
Most of my perfumes in my collection are from Fragrancebuy, it's my go to, everytime, They have good prices, and excellent service, so anytime I want to try a new perfume or add something new to my collection, I check their site first.
Date of experience: February 15, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Sabine, we truly apologize for not applying the discount code and the frustration, inconvenience, and disappointment caused. We have now applied the code as requested. Kindly reach out to help@fragbuy.ca and we'd be glad to discuss this further.
Best regards,
The FragranceBuy Team