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Fragrance Buy has a rating of 4.8 stars from 6,103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.
Date of experience: September 19, 2024
As I expected the product came, is not the first time I purchase this product.
Date of experience: November 26, 2024
I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!
Date of experience: September 19, 2024
Tha package arrives on time, it was very well packed and you can tell how effort they do to make sure it doesnt get crushed during shipment
Date of experience: October 22, 2024
Great variety of fragrances to choose from, amazing prices, fast shipping.
Date of experience: November 25, 2024
I always enjoy getting my box from Fragrance Buy. The box is re-usable too.
Date of experience: November 21, 2024
I ordered my product, delivery was quick and the product was not what I expected but still delightful.
Date of experience: January 27, 2024
Update:
After seeing my comments below, FrangranceBuy agreed to refund my entire purchase amount. I was very happy to learn that they are attentive to customer concerns and would, based on this interaction and their bargain pricing and quick fulfillment of orders, purchase from them in the future.
Sent the wrong items. Asked for a full refund and was told that there was a 20% return and restocking fee (this was after I indicated that I was intending to purchase the correct item from the company!) Very poor customer service choice.
Date of experience: September 20, 2024
Best and fast delivery service and excellent product quality
Date of experience: November 24, 2024
Fast shipping. Fragrance was package securely and even included a sample! 10/10 will buy from again
Date of experience: November 24, 2024
Everything was accurate and as expected.
Fast delivery to Canada.
Date of experience: November 24, 2024
Always great prices and fast delivery. I have bought multiple perfumes and they have been always great.
Date of experience: October 3, 2024
Fast delivery, fast email communication and overall a great shopping experience.
Also perfumes as exactly as described.
Plus unbeatable prices.
Date of experience: June 3, 2024
Bons produits tels que decrits mais le temps que ca a pris pour recevoir mon colis etait lent. Le livreur est venu mais eu lieu de le deposer devant la porte il l a repris. Il fallait les appeler et ils nous ont dit que l on devrait signer en ligne un document pour recevoir le colis sans notre signature ca a pris encore quelques jours. DOnc les delais etaient vraiment lents.
Date of experience: December 16, 2024
Fragrance Buy has the best selection and best prices for fragrances. I have ordered close to 30 Fragrances from the site and have not been disappointed one single time!
Date of experience: October 8, 2024
This was my first-time ordering with Fragrance Buy-Canada. Things went extremely well and smooth. They definitely exceeded my expectations. I will continue to be a repeat customer.
Date of experience: November 26, 2023
Best prices online, fast shipping and will do business again and again.
Date of experience: November 23, 2024
I will certainly order again from you, thank you for the experience, I am a happy customer.
Date of experience: October 5, 2024
I love it and very fast delivery and originals fragrance
Date of experience: November 22, 2024
Bought a couple testers and a travel tube. Authentic perfumes, nicely packaged.
Date of experience: November 21, 2024
Order was quick and as described and pricing better than other options.
Date of experience: November 21, 2024
Always has great selection, great prices and fast delivery.
Date of experience: November 22, 2024
Best experience ever! Hoping add more fragrances in the future.
Date of experience: November 22, 2024
Everything came in perfect condition. Would highly recommend buying.
Date of experience: November 22, 2024
I probably spend thousands on this website, every single time the experience has been great, competitive prices, genuine products and fast shipping, I just want more availability and stock and then it'll be unbeatable.
Date of experience: September 10, 2024
Great deals on parfums!
Would have appreciated to get more free samples to try. When you buy in other Boutiques, you can get about 3 free perfume samples, per Perfume Bottle that you buy. And this way, we might fall in love with other fragrances & buy even more… Shipping time was okay.
Date of experience: September 16, 2024
I always enjoy ordering from this company... they always deliver...
Date of experience: November 21, 2024
Quick delivery and product came package safely... will buy again and again...
Date of experience: September 3, 2024
Good communication and service, also received in a short time after ordering.
Date of experience: November 21, 2024
Fast shipping, great deal, and amazing rewards I can't stop shopping 😅
Date of experience: November 21, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Steven, we're truly sorry for the mix-up with the bottle size on our website not matching the correct photo. We completely understand how frustrating, inconvenient, and disappointing this must have been. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team