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Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
Recently made a purchase during the annual Canada Day sale and came across some awesome deals. The communication, speed, and quality of delivery was top notch. I make all of my fragrance purchases from this site unless they don't have it, which is not many.
Date of experience: July 9, 2024
I've made many purchases with Fragrance Buy and have never been disappointed. It's always secure and packaged well, while arriving quickly. Awesome job, keep up the great work.
Date of experience: April 28, 2024
This is my 5th purchase through FragranceBuy.ca, this year, and every one of them has met and exceeded my expectations. I used to have a couple of other go to sites for my fragrance needs, but now I only use this one. Can't go wrong!
Date of experience: January 1, 2024
Fragrance Buy is in my opinion one of the best sites to purchase high end fragrances from. They are quick, reliable, and have a lot of great deals.
Date of experience: July 20, 2023
I live in an apartment abd the buzzer code wasn't captured when.i ordered. Someone tried to call me and I wasn't able to pick up. No other attempt was made to reach me, even though my name is in the directory someone could have buzzed up that way. Instead I got a vague message that thd delivery failed and would be attempted again at some point. I had to follow up to find out how and when. This was my first time having a problem with delivery, but it was frustrating
Fragrance buy reached out about this issue. I certainly wasn't expecting them to, but I am grateful for the quick response and the swift action they took to acknowledge my concern and resolve the matter. I will not hesitate to order from them again.
Date of experience: July 19, 2024
Great products, great price. I would order a lot more if free shipping was available when you purchase a lower amount of product.
Date of experience: August 26, 2024
Haven't found better prices anywhere and shipping, even from Canada is fast.
Date of experience: September 19, 2024
Francebuy.ca provides speedy shipping. The fragrance is placed in a very sturdy box and is well-packed.
Date of experience: August 30, 2024
Good price, items packed very well, and fast delivery.
Date of experience: May 21, 2024
Order went smoothly, and sent in a timely fashion. Would definitely purchase from FrangranceBuy again.
Date of experience: January 4, 2023
These guys are an amazing online retailer. Awesome prices, genuine products, fast shipping. I have been purchasing with them for over 10 years and will continue! Thanks again.
Date of experience: August 13, 2024
I got what I wanted at a great price, just wish they had more supply.
Date of experience: September 15, 2024
Great selection, great prices, fast shipping, excellent packaging, everything right the first time. Will be ordering again.
Date of experience: August 24, 2024
This recent order was my 4th or 5th order, Whenever I order between 150-250$ but couldn't received any free samples which is kinda disappointing and for the offer just hardly get 5-10% off not more then that and most of the time products are.
Date of experience: July 13, 2024
Really amazing website specifically for middle eastern perfumes and designers with great price value. Really appreciated service for fragrance collector
Date of experience: September 21, 2023
Bought a number of fragrances recently and the experience has been nothing but amazing… From picking and choosing online until delivery it was smooth. Most of the fragrances were gifts to friends and family and all of them were very appreciated…. There are some good noses there who would have picked anything that is not legit or strayed from the originals…
Thanks FB team. Keep up the good work..
Date of experience: July 9, 2024
Legit products at reasonable price and an excellent service makes FragranceBuy the goto place for getting fragrances. An example for how "direct to customer" businesses are to be run.
Date of experience: April 29, 2024
It's been an excellent experience purchasing from Fragrancebuy and especially around holiday times.
Date of experience: December 27, 2022
This was my first time ordering from fragrance buy, It was packaged well, great customer service and you can tell Fragrance Buy cares for their community. 100% recommend best discounter fragrance site
Date of experience: July 15, 2024
Ordered 3 weeks ago and still haven't received. Was hoping for a smooth experience purchasing through fragrance buy
Date of experience: August 31, 2024
Hello Arman, we truly apologize for the delay in receiving your order and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Products were as described, a little disappointed in the included Canada Day free sample. The biggest issue was the carrier must have thrown the box, corner was busted open and it had been glued shut on the front
Date of experience: July 12, 2024
Items ordered are delivered promptly and it is very addictive to see that box on the doorstep.
Date of experience: February 11, 2024
I had some missing items from one order. It took one email to resolve the issue and fast
Date of experience: September 9, 2024
Very fast delivery
Genuine perfume
Cheaper than perfume store
Date of experience: November 19, 2022
Phenomenal amazing brilliant wonderful you guys are definitely on top of your game very rare to have services like this in today's world You should be proud of yourselves. Send me some free samples, 😉
Date of experience: July 7, 2024
When I'm looking to add to my fragrance collection, Fragrance Buy is my first stop! They're always getting new items in and always restocking!
Date of experience: August 30, 2024
Got everything I wanted and quickly! Great products and service.
Date of experience: December 19, 2023
Always a great selection and great service! Thanks!
Date of experience: November 6, 2023
I love the way you have things set up. I can put in my email for notifications when things come in stock. I can have a Wishlist. There are member perks. Just fantastic!
Date of experience: August 3, 2023
My favorite place for fragrance shopping, Great selection, especially if you keep your eye out for hard to find items. Good points program for free shipping and/or further discounts. Always worth a browse at FragranceBuy.
Date of experience: July 12, 2024
I have had an exceptional experience with Fragrancebuy.com! I am a amateur fragrance collector and the majority of my purchases have been on this site. They usually have the best selection and availability and very competitive prices. My only wish would be free shipping, but I an in the US and they are based in Canada, so I totally understand shipping costs. Having said that, I do qualify for extra discounts and/or free shipping with their loyalty program, which is very nice and appreciated. I honestly start with Fragrancebuy.com first, before gong to other sites in my continuing search fro awesome fragrances.
Date of experience: December 19, 2023
Fantastic company from top to bottom. Shipping instructions were clear and precise. I ordered from the US and they made it clear of what the pieces were and the process. Packing was fantastic. Box was secure and a really nice touch having information about the company in the inside of the box. Fantastic experience from top to bottom.
Date of experience: July 18, 2024
Excellent service: rapidité de la livraison, exactitude de la commande, tous les produits en bon état et bon prix!
Date of experience: November 17, 2024
I forgot to add the free shipping code in my order but it was only a difference of about $11. In spite of my own silly mistake it was still an overall wonderful purchase and I plan to make more of them in the future.
Date of experience: July 18, 2024
5 days to ship an order is a bit too long for me, especially when concurrents ships in 2 days. However, customer service was there to help!
Date of experience: August 24, 2024
First of all, I'm the one at fault. I placed a sizable (at least for me) order a day before the "Canada Sale" began. I didn't realize it was abt to happen but once I saw it and the discount they were offering and the free extras (candle, samples) I thought, well as many purchases I've made with them plus the amount of this order, surely they'll throw in a sample or two. Sadly I got nothing but what I ordered. Wishful thinking.
Date of experience: July 7, 2024
Hello Charles, we truly apologize for the lack of samples included with your order and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
The items came as described. The packaging was very nice to insure safe arrival. My only complaint is the shipping times. You'll be looking at about a week from the time you order for its arrival. But that's just first world impatience.
Date of experience: May 13, 2023
I sent two emails to them and they never responded. I called them because I got tired or waiting on a response by email (which never came anyway) and they sent an email in response to the phone call that didn't even help. The product was legit though. The packaging was 4/5. I'm just upset that I emailed them twice with no response. Definitely not cool.
*edit* Fragrancebuy reached out after I posted my review and refunded the shipping due to the inconvenience of not responding to the emails I sent and packaging. I do appreciate the shipping being refunded and I appreciate the company trying to make it right so I updated my review.
Date of experience: July 22, 2024
Very happy with the fragrance selection and the price points.
Date of experience: September 17, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Sunny, we truly apologize for not including samples with your order and for the low discount offered during our Canada Day sale. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team