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Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
Quick, efficient, and faster to resolve issues compared to its competitors. I would certainly recommend to a friend.
Date of experience: August 29, 2024
By far and large, this is the best fragrance discounter I have ever purchased from. Their prices are usually the best and the shipping experience is nothing short of excellent. The few times have had issues they have been stellar in resolving them. If their customer service does not change, they have a customer for life with me!
Date of experience: November 29, 2023
Not great, not terrible. Prices were reasonable, though they got me for shipping fees for 2 orders and ended up sending them together. Shipping took a long time, too. Live and learn. Not exactly in a hurry to buy from FragranceBuy again but I will if I have to.
Date of experience: July 15, 2024
Once again another purchase made cheap and easy. Arrived before scheduled arrival. Everything was flawless from the first click to delivery. Now stop taking my money!
Date of experience: August 11, 2024
I found the fragrances I was looking for at a nice price. I would definitely order again.
Date of experience: September 16, 2024
What a pleasant surprise to find a trustworthy site that sells fragrance at reasonable prices. And they are CANADIAN! No issues at all and I will be back.
Date of experience: August 11, 2024
Fragrance Buy is the GOAT! Highly recommend them for any fragrance you could possible want.
Date of experience: September 16, 2024
Easy quick on line order my current mens colone order few days ago. Would refer my friends to order off this sight as well 😍👌😁
Date of experience: August 30, 2024
Am obsessed with fragrances and a frequent buyer. I just love this site, tried for the 1st time and gonna buy it again.
Save money and spread fragrance
Date of experience: July 30, 2024
Decided to order from here for the first time as they were advertising free samples (plural) with each order. I ordered expecting to receive a handful or so of samples but they lied, it was a free sample (singular). This wouldn't be too bad if it was at least something niche but it was some random budget fragrance with zero reviews.
Date of experience: July 13, 2024
Hello Elvis, we sincerely apologize for any miscommunication during our Canada Day sale and for any frustration, inconvenience, or disappointment caused by receiving one budget fragrance sample. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Smooth experience, delivery, package, product. Well done
Date of experience: September 16, 2024
Got my orders and hubby loves them. Definitely buy other products.
Date of experience: September 16, 2024
I have an issue with UPS where the package was being sent back and forth between 2 places. UPS said to contact the seller which I did and I am yet to receive a response.
I have contacted them before regarding a different concern about 6 weeks ago and have not received a response then either. Does not look paying the extra for insurance made a difference.
If you purchase from FragBuy, be aware that if you have an issue with your package you are SOL. I would rather pay extra and have peace of mind shopping elsewhere with better customer service.
2/5 stars because my other orders were mostly satisfactory.
Date of experience: July 10, 2024
Hello Umair, we truly apologize for the delay in receiving your order and for the frustration, inconvenience, and disappointment this has caused. Regrettably, the emails most likely ended up in our spam/junk folder, we sincerely apologize for this unpleasant situation. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I have been buying from FragranceBuy for the past few years and the service is always top-notch. I am always satisfied with my purchase and definitely. This is not gonna be my last time buying from them.
Date of experience: July 22, 2024
Everything arrived in perfection condition and I must say that FragranceBuy prices is unbeatable.
Date of experience: December 6, 2023
I have been buying from FragranceBuy for a long time now and I have not encountered any problems with any of my purchases from them. All of their fragrances are legitimate and authentic.
Date of experience: October 21, 2023
This was my first purchase during the Canada day sale. Email communication was good and the package arrived surprisingly fast to U.S. I was underwhelmed by the one tiny sample I received after they advertised special doorbuster samples with this particular promo code but overall satisfied with the company.
Date of experience: July 13, 2024
Muy buena todo llega muy bien y hasta ahora nada me ha fallado.
Date of experience: December 28, 2024
Happy with the ordering process, the prices and the speed of delivery.
Date of experience: September 15, 2024
Was very happy with the price, the shipping speed and care taken in the packaging. Was also happy with the fragrances themselves.
Date of experience: June 25, 2024
First time purchasing from Fragrance Buy. They had things I could not find locally so I thought I would give them a try. Easy to order from their website. Everything was spelled out in great detail with the order. Was a little hesitant at first just due to them being CA based vendor and the international shipping thing. No worries there now. Shipping was quicker than expected. Awesome communication through the process. Great purchasing experience.
Date of experience: July 2, 2024
The delivery was very quick and the cologne came very well packaged and smelled amazing
Date of experience: September 15, 2024
The main thing that I dislike about your company/ service is the fact that I'm in the United States and the prices and total cost of my order kept CONSTANTLY showing up as Canadian prices (which are considerably higher)! Seeing that almost made me cancel my order TWICE.
Prices should automatically be converted to USD EVERYWHERE on your site THROUGHOUT the entire ordering process once a U.S. address is entered, and NOT just at the very end after an order is finally placed. Many customers will see those "higher prices" and completely change their minds about placing the order.
Otherwise, the products are great, delivery fast, packaged well, and arrived safely.
Thank you
Date of experience: July 28, 2024
I ordered four fragrances this time, all of which were competitively priced. My order was packaged with care and all items arrived in perfect condition. FragBuy isn't afraid to ask for reviews, and why should they be? As long as they keep getting it right, I'll keep ordering.
Date of experience: July 5, 2024
FragranceBuy continues to outperform other online discounters in both pricing and shipping. At least, that's been my experience, and it's why I keep coming back.
Date of experience: June 3, 2024
My order items were competitively priced, packaged with care, shipped promptly via FedEx, and arrived in perfect condition. I couldn't ask for more.
Date of experience: November 29, 2023
My experience with FragranceBuy has usually been good. But with this purchase, I had a shipping concern, so I called the support line. Every time I called I got a recording saying that no one was available to take my call. But the recording also assured me that if I left a message, someone would return my call. Later, I got an email, asking me about my issue. I responded that I preferred to speak to an agent, but no one ever called me. What this told me is that the recorded message is deliberately misleading, and that FragranceBuy has no intention of actually returning calls, as asserted.
Date of experience: December 19, 2022
I've gotten two hauls in the past two years and man… frag boxes are sealed, packaged for the greatest of challenges, obstacles and most importantly, bumps in the road! The shipping is amazingly quick to California. The goodies they throw in, let's you know these guys are the best of the best… and lastly, their selection is MASSIVE! Keep up the amazing work yall.
Date of experience: July 15, 2024
It was my first time purchasing from here and I won't hesitate to do so again. Prices were good and the shipping was fast to the states. The packaging was sturdy and everything arrived in great condition. Highly recommended!
Date of experience: July 13, 2024
Easy transaction and everything arrived well and safe. I will most definitely be ordering from here again soon.
Date of experience: August 19, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Juan, we truly apologize for not refunding one of the shipping fees from your combined orders and for the delayed processing. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team