• Bookmark

    Fragrance Buy

Fragrance Buy

Write a Review

Overview

Fragrance Buy has a rating of 4.8 stars from 6,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    298
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,053
Neutral
15
Negative
101
View ratings trends
109
See all photos
How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
See positive reviews
Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
See critical reviews

Reviews (6,101)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (554) rewards program (34)
Thumbnail of user gabriels1356
North Carolina
2 reviews
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Love fragbuy. They have more products than any other site with the best prices. Shipping is a little slow as it comes from Canada but I'm always happy when that box comes

Date of experience: December 16, 2024

Thumbnail of user samuela625
Canada
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase
• Updated review

My experience with Fragrance buy has been amazing incredibly fast shipping they notify you when things are about to restock and everything is authentic. Simply amazing

Date of experience: December 5, 2024

The best!
September 9th, 2024
Verified purchase
• Previous review

Always get my items quickly great packaging very reliable.I literally don't buy from anyone else. Everything is also authentic

Date of experience: August 30, 2024

Number 1 place for fragrances
April 18th, 2024
Verified purchase
• Previous review

Absolutely the best, great shipping, great selection.my bottles always come in safely

Date of experience: April 8, 2024

Thumbnail of user parisb111
California
1 review
0 helpful votes
  • Send Message
December 1st, 2024
Verified purchase

I recently purchased from Fragrancebuy for the first time and I am both impressed and very satisfied with my purchase and experience with the company. The ordering process was easy, there was communication throughout with my order and shipping, and my package arrived relatively quickly, considering I am in the US. My order was packed well and arrived without any damage or issues. They have a great selection, great prices, and I was able to order scents that were not available to me on other US sites. Although it may seem that the cost of shipping to the US is more than other local sites, when you factor in the money you are saving from sales tax and other fees, it is more than fair and worth the money. Highly recommend!

Date of experience: November 21, 2024

Thumbnail of user andrev188
Canada
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase

I've been a customer for maybe just under a year, but have already bought a lot of fragrances already! This will be my now permanent go to website for all my fragrance needs! Good prices! And decent stock availability.

Date of experience: November 8, 2024

Thumbnail of user sirajm13
Canada
1 review
0 helpful votes
  • Send Message
December 17th, 2024
Verified purchase

Got what I ordered. It is not overnight service but it arrived as promised and packaging was excellent to ensure it arrives in best possible condition.

Date of experience: December 7, 2024

Thumbnail of user cesarm445
California
1 review
0 helpful votes
  • Send Message
December 25th, 2024
Verified purchase

Had a question about my delivery date and decided to send a message at 1 am not expecting them to answer so quickly but they did and took care of me thank you fragrancebuy

Date of experience: December 15, 2024

Thumbnail of user christopherp2936
California
1 review
0 helpful votes
  • Send Message
November 20th, 2024
Verified purchase

I ordered from FragranceBuy for the first time. I'm in the US so my package took a little be longer but everything worked out smoothly and efficiently. I definitely would order from again. Great prices, great service, excellent packaging. I can't complain.

Date of experience: November 10, 2024

Thumbnail of user vanessav462
Canada
1 review
0 helpful votes
  • Send Message
November 19th, 2024
Verified purchase

I contacted FragranceBuy via email, as instructed on their website, to initiate a return. Their response outlined two options: I could ship the return myself at my own expense or request a return label, which would deduct $12.95 from my refund. However, despite multiple follow-up emails requesting a return label, I received no response. Frustrated, I left a one-star review, which finally prompted a response from their customer service team. To their credit, they acknowledged their mistake and kindly provided me with a free return shipping label.

However, it's important to note that any returns incur a 20% deduction, as returned items are considered 'open package' and must be resold as such. While I appreciate the resolution, the lack of initial communication and the steep return deductions are something potential customers should be aware of.

Date of experience: November 9, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Vanessa, we sincerely apologize for not sending the return label you requested, I'm afraid the email you sent ended up in our spam/junk folder. We truly apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user brandonr688
Ohio
2 reviews
0 helpful votes
  • Send Message
December 23rd, 2024
Verified purchase
• Updated review

I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!

Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

My Go to For years now
September 25th, 2022
Verified purchase
• Previous review

I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!

Date of experience: September 25, 2022

Thumbnail of user kristyb423
Washington
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

I have purchased from FragBuy a few times now and have always been satisfied with their offerings and delivery. Sometimes it takes a long time for fragrances to get back in stock but that's not a deal breaker. I will be purchasing from FragBuy exclusively from now on after a recent poor customer service experience with another discounter.

Date of experience: November 12, 2024

Thumbnail of user cathyf717
Canada
1 review
0 helpful votes
  • Send Message
December 8th, 2024
Verified purchase

I thought I would try this fragrance as Patchouli it is my Favorite Fragrance and it was affordable. I am so disappointed as this fragrance smells absolutely nothing like Patchouli and I do not like the fragrance at all!

Date of experience: December 6, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Cathy, we sincerely apologize for the Just Jack Patchouli fragrance not meeting your expectations and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user marioa656
Virginia
1 review
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

Every time I purchased products from your website, they are always delivered fast and with care. I wouldn't want to purchase my fragrances from any other site. You guys are truly the best.

Date of experience: December 12, 2024

Thumbnail of user lakshmenders
Canada
1 review
0 helpful votes
  • Send Message
December 4th, 2024
Verified purchase
• Updated review

Last few years, I have regularly bought fragrances from FRAGRANCE BUY CANADA. I find their products genuine and service reliable. I live in BC and at times courier services are slow. Fragrance Buy sincerely tries its best to remain customer-friendly. Keep up the good work.

Date of experience: November 24, 2024

Prompt delivery and genuinely authentic Fragrances
January 2nd, 2025
Verified purchase
• Previous review

Most of the time, it is satisfactory experience to deal with FragranceBuy and its staff. They always respond to my occasional genuine concerns. Keep up the good work.

Date of experience: January 2, 2025

Thumbnail of user rg734
Illinois
1 review
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase

Not sure if I'll order again?
Took too long, shipping was totally off from what the website stated.
Not sure if one item was legit?
Smells totally different than the one I bought from a store.
They did reply to my emails quickly, which was appreciated!

Service
Value
Shipping
Quality

Date of experience: November 11, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Raya, we sincerely apologize for the delay in processing your order and for the frustration, inconvenience and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user ts1087
Canada
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Not bad service I like how for local orders they didn't send it through Canada post however it did take over a week to ship but I got them within too weeks after placing the order

Date of experience: December 16, 2024

Thumbnail of user connorg179
Canada
1 review
0 helpful votes
  • Send Message
December 24th, 2024
Verified purchase

I've spent a lot of money on this site, when there is issues with my order they do help me, I've had to send back broken bottles and they helped me. 99% of my orders are with out flaw.

Date of experience: December 14, 2024

Thumbnail of user job916
France
1 review
0 helpful votes
  • Send Message
November 25th, 2024
Verified purchase

I have always had a positive experience with FragranceBuy.ca
They are fast, reliable and provide excellent service. They have a great selection of fragrances, and the prices are also very good. Thank you Fragrance Buy!

Date of experience: November 15, 2024

Thumbnail of user paulp4242
Canada
1 review
0 helpful votes
  • Send Message
December 27th, 2024
Verified purchase

Prices here are unmatched anywhere else. I buy Dolce and Gabana Light Blue here whenever I need it. I get twice the amount that retailers sell for almost half price.

Date of experience: December 17, 2024

Thumbnail of user sylvainf10
Canada
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase
• Updated review

Always great. The only thing is that I find unfortunate that we can't freely use all the perks we've accumulated. There's always a restriction to a few points per purchase!

Date of experience: December 19, 2024

Perfect service!
April 5th, 2024
Verified purchase
• Previous review

Always satisfied with all aspects of shopping with you. Easy to shop, good prices and products, good service, efficient and fast delivery! Simply 5 STARS

Date of experience: March 26, 2024

THE #1 Best place to buy!
February 16th, 2023
Verified purchase
• Previous review

As always, Frag Buy team are SUPER!
So simple to buy, best prices, professional team, quick turn around order to be enter in the system, fast delivery, always on time, perfeclty packed no damage,
MOST important of all, THE BEST customer service team! Just like a family member! 5 STARS

Tip for consumers:
Best perfumes discounter place !

Products used:
Perfumes

Service
Value
Shipping
Quality

Date of experience: February 16, 2023

Thumbnail of user jagrajvirs
Jagrajvir S.
Illinois
1 review
0 helpful votes
  • Send Message
December 12th, 2024
Verified purchase

I recently purchased several perfumes from FRAGRANCE BUY, and I couldn't be happier with my experience. The selection is incredible, and the scents are absolutely amazing each one exceeded my expectations. The packaging was secure, and delivery was quick and hassle-free.

Every fragrance I received feels high-quality, and they last all day, earning me plenty of compliments. I'm thrilled with my purchase and already planning my next order. If you're looking for authentic perfumes at great prices, I highly recommend FRAGRANCE BUY.

Date of experience: December 2, 2024

Thumbnail of user ritaj407
Canada
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

I'm very satisfied with my purchase and the package arrived on time. The customer service is very very helpful and professional I would recommend everyone to buy from them.

Date of experience: December 20, 2024

Thumbnail of user jayg1038
South Carolina
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase
• Updated review

I am, as I'm sure most people who find FragranceBuy.ca, a collector of fine fragrances. I tend to veer towards the niche and harder to find fragrances... My signature scent is Dior Homme Le Parfum... A scent that you cannot buy direct in the US! FragranceBuy saved me a trip to France by having authentic, in-date, perfect condition Le Parfum. They ship fast, their packaging is some of the most impressive of any company I order from in any industry, and their communication is great. I am a FragranceBuy believer!

Date of experience: November 8, 2024

First time… but definitely not the last!
April 24th, 2024
Verified purchase
• Previous review

Always a little trepidation when blind purchasing a fragrance online… especially when the site is not situated in the US… But I must emphatically say any nerves about it were foolhardy. FragranceBuy is amazing. The transaction, the shipping the delivery, the quality of authentic product, and the communication the whole way through was outstanding. Then to top it all off, the packaging the product is sent in and the care taken in wrapping the products was absolutely next level awesome! The packaging itself must be a huge expense for FragranceBuy but it's so good that, that alone could make anyone a customer for life… as I will be. Thanks FragranceBuy!

Service
Value
Shipping
Quality

Date of experience: April 14, 2024

Thumbnail of user mariannaa38
Canada
1 review
0 helpful votes
  • Send Message
December 16th, 2024
Verified purchase

Been wearing This brand for years it's my go to so happy I found this site. The whole transaction went smoothly, and I received my perfume in perfect condition

Date of experience: December 1, 2024

Thumbnail of user marcr349
Canada
1 review
0 helpful votes
  • Send Message
November 18th, 2024
Verified purchase
• Updated review

I've ordered numerous fragrances from Fragrancebuy in the past. Their efficiency is impressive, but their courier FEDEX has always been late, which is frustrating. Perfume Canada Online has caught my attention, and their delivery is reliable. I consider this to be my top choice for the future..

Date of experience: November 8, 2024

Very Satified
July 22nd, 2024
Verified purchase
• Previous review

I have purchased many fragrnces with FragranceBuy, they are always on time with delivery, and exceptional packaging

Date of experience: July 12, 2024

OUT OF STOCK ITEM
March 7th, 2023
Verified purchase
• Previous review

Greetings,
For the last 3 years, I have noticed many of your fragrances out of stock. Therefore, I have to find a different suppliers or shop online in the USA.

However, when the items are available the prices are reasonable and the shipping is always on time.

Date of experience: February 5, 2023

Thumbnail of user michaudc1
Canada
1 review
0 helpful votes
  • Send Message
January 1st, 2025
Verified purchase

The website had exactly what I was looking for, as well as great prices, delivered within 10 days, as it said it would be… couldn't really ask for a better experience. Will be buying again soon!

Date of experience: December 22, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

How do I know I can trust these reviews about Fragrance Buy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fragrance Buy?