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Fragrance Buy has a rating of 4.7 stars from 6,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
The bottle arrived in beautiful packaging within just days of ordering. This is an addictive scent that you will want to use over and over. Sweet caramel and honey with apricot and other amazing notes. Highly recommend.
Date of experience: March 22, 2024
I've already lost count of how many times I ordered from Fragrancebuy and, so far, I've been left 100% satisfied.
Will be buying more.
Date of experience: July 9, 2024
I've been hesitant buying niche fragrances at first, worrying about originality. But after my first purchase I never looked back. Perfumes are original. The shipping is fast. So far, I'm very satisfied with my experience.
Date of experience: June 22, 2023
I've been a customer for a few years now. Never had a bad experience until recently. For whatever reason while im browsing, I'll basically get "locked out" of the website because I'm scrolling too much? That gets me out of the mood to even come back and complete my purchase most of the time. I hope this gets fixed SOON.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
This fragrance website has an extensive selection of high-quality, diverse scents, catering to a wide range of preferences and tastes. All genuine products and speedy delivery.
Just wish to have more stuff in stock
Date of experience: March 24, 2024
My experiences with buying from Fragrancebuy has always been a great one. My packages arrive within a reasonable time. Never had any issues with leakage or any damages ever.
Date of experience: June 21, 2024
After dealing with this company for many years this is the first time I have received a broken bottle of parfum I have sent emails with a little bit of a runaround answer the products were sent from Canada to pick and send in Miami pick and send forwards it on to me in the Dominican Republic they notified me that the product came from Canada I believe through FedEx and they received the Box leaking they opened it up to see what was leaking and it was one of the bottles of perfume had been broken I have sent you pictures I hope this can be rectified soon so that I can give my typical excellent service comment and continue to tell other people as I have how satisfied I am with the price and service when I was in Canada the product was there in two or three days here it is longer because it has to clear Customs to go to Miami I understand that I hope this gets rectified so I can continue to recommend your service to others thank you in advance
Date of experience: June 10, 2024
Hello John, we're sorry to hear one of the fragrances from your order arrived damaged and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
The actual items I ordered arrived in great condition, so no problem with those. However, I was disappointed to find that the samples that were missed in one of my previous orders that were supposed to be added to this one did not make it into this latest package. I know they're just a few samples, but I received confirmation from the help email that they would be added to the order.
Edit: The fragrancebuy help team did reach out to me and they kindly refunded my shipping fee as a gesture of goodwill as well as offered me the samples on my next order. Many companies have minor misses like these, but the team at fragrancebuy seem to know how to get them resolved!
Date of experience: April 28, 2024
Ill keep nice and sweet. The lady that reached out to me to help was the nicest person and the most understanding person you will ever meet in customer service in any industry. Could mot be happier i was treated as a person and not just customer! Bless you!
Date of experience: April 27, 2024
Mother's Day is around the corner. It would be amazing if you could offer your customers a Mother's Day Coupon before May 12th. The majority of online perfume vendors traditionally offer a store-wide discount for every holiday including mother's Day. Thank you kindly..
Date of experience: May 7, 2024
I didn't expect everything to be delivered so quickly, especially since I had free delivery. Everything arrived perfectly, and I will be purchasing again very, very soon. Also, thanks for the free sample. I will be purchasing that fragrance.
Date of experience: May 5, 2024
Quick and easy to find what I wanted at a good price. Delivered in a reasonable time and very securely packaged. Overall happy with the experience and will use the site again.
Date of experience: June 9, 2024
I was surprised by the speedy delivery considering that I'm in the US. I was a little skeptical at first but I really wanted the cologne, so I went ahead and tried them. Definitely would use again.
Date of experience: June 11, 2024
I was looking for a fragrance for my wife that had been dropped by retail store. Luckily I found it on Fragrance Buy! I was able to find what I was looking for and the ordering was very easy. My order arrived very quickly and was correct. I will likely use Fragrance Buy again because it is easier to find what I'm looking for on line, than driving around from store to store and coming out empty handed.
Date of experience: April 29, 2024
I love shopping with fragrance buy. I have ordered 2 large fragrance hauls and they have both arrived, with free shipping very fast at my door. Hands down they have the best prices out of most places I go through. Every once in awhile I have to shop around if something is out of stock or on the off chance I do find it cheaper at 1 of my other spots. I will continue to use fragrance buy and already have over $600 in my cart again. To some that's a lot of money, which it is but when you're getting multiple bottles of xerjoff and bond number 9 you can't beat the prices. Keep bringing the great deals, fast shipping, and great customer service and you have a customer for life.
Date of experience: April 25, 2024
Please, keep your site open because my favorite fragrance are sell by your site.
Thank you
Date of experience: August 8, 2024
Great Service great prices. Got 3 fragrances this time. Great deal no shipping and good discounts
Date of experience: August 8, 2024
It's been my go to to buy Fragrance for years. I like the quick delivery 🚚 and the reviews
Date of experience: January 23, 2024
Been great even though shipping time used to be much better. I used to get in 2 days often but now a week. Say un successful sometimes. Still no biggy as get it soon enough really. Best selection and price's
Date of experience: October 20, 2022
I love the service and the price of the items. Fragrancebuy has allowed me to enjoy fragrance in a economical way.
Date of experience: July 18, 2024
Since I became a customer I have made Fragrancebuy my go to when looking for a new fragrance. I recommend this site to all my friends and family.
Date of experience: July 21, 2024
Fragrancebuy has great service and prices. Will continue using them as my discounted go to online store.
Date of experience: June 16, 2024
My order was delivered super fast. Packaging is really great. Will buy again!
Date of experience: December 5, 2022
Ordered pre Easter week, received it on Saturday to my great surprise expecting to have to wait till after the holidays.
The fragrance Boccanera is an absolute stunner, both in presentation and scent which shimmers off skin for 10+ hours. Can't recommend it enough!
Date of experience: April 6, 2024
Powdery and creamy leather vetiver that very wearable. The ink accord imparts a bit of a fresh metallic vibe. Excellent shipping experience BTW. Ty fragbuy!
Date of experience: April 17, 2023
I have spent hundreds of dollars at FragranceBuy. When I'm looking, FragranceBuy is ALWAYS my first stop. They have a very broad selection and the prices are often the best. The red box packing system is premium and I've never had a single problem regarding the quality of the products after shipping. I have two suggestions: first, lower the threshold to qualify for free shipping and two, simplify the rewards system. I would like to be able to use more than one reward at the same time.
Date of experience: April 18, 2024
The selection of fragrances is wide-ranging and the prices are good. Customer Support is warm, friendly and polite. I like that they use FedEx which seems to get the purchases to their destination faster than normal. As far as I am concerned FragranceBuy is one of the top two destinations. I always consult their site when buying fragrances.
Date of experience: October 23, 2023
I'm impressed with the prices, the range of product and the shipping materials. I'm less happy about how long it takes for items to be fulfilled. I plan to do business with FragranceBuy in the future and hope that they will continue to innovate and put the customer first.
Date of experience: September 17, 2023
Very Good service fast drlivery produits i expected çant be better. I used your service earlier and will be back!
Date of experience: July 30, 2024
I live in NC and their authentic fragrances are delivered to me fast and in great condition. As of this writing they offer free shipping if you spend more than 199$. With there products already well discounted, It's a great deal.
Date of experience: March 12, 2023
If you're looking to try new fragrance and you have a strict or low budget, you can always find something that you will like. Amazing shop with an endless collection. Can't wait for my next order. Also great for gifting.
Date of experience: January 27, 2023
They responded to my request and gave me the response I expected.
Date of experience: August 8, 2024
Hello Rafael, we sincerely apologize for the damaged items you've received and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Everything was great! They even added in a free sample with my purchase!
Date of experience: August 8, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Deontae, we truly apologize for the difficulties you've encountered while browsing our website and the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email on help@fragbuy.ca and we kindly await your response to discuss this issue further.
Best regards,
The FragranceBuy Team