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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,066
Neutral
13
Negative
103
View ratings trends
114
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How would you rate Fragrance Buy?

Reviews (6,125)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user rudom7
Illinois
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I bought more than 200$ worth perfumes and they didn't disappoint. I love them so much and they actually gave me a free one as a thank you and it's the best of all

Date of experience: June 8, 2024

Thumbnail of user joshp473
Canada
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Every time I have purchased from your company it has been an amazing experience. As I've become a serious fan of colognes you have helped me grow everything and that continues with this last purchase of Tom ford oud wood. However, this time I received a bottle that was from almost 4 years ago as it's batch code had stated. No issue as of now with the fragrance smelling wonderful still, but could become one of the fragrance quality deteriorates/Expires with a average 5 -10 year life span. I don't think it will be a issue but if it does I just wanted to to have some sort of awareness brought to you guys beforehand. I look forward to continuing to buy more products from you and telling family and friends who the go to company is for buying your favourite colognes and perfumes!

Date of experience: March 29, 2024

Thumbnail of user adamh1486
Canada
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

My order arrived in a sealed shipping box. Inside had a good amount of pscking foam to protect everything and nothing was damaged in shipping. We all know how much delivery drivers care about other people things.

Date of experience: March 29, 2024

Thumbnail of user carolet196
Canada
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Excellent service! Mon parfum a été livré très rapidement. Emballage adéquat.
Le site internet est hyper facile à utiliser.

Que du positif!

Date of experience: October 1, 2024

Thumbnail of user bobg1154
Mississippi
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I did not like the fragrance. That's what I get for listening to certain fragrance YouTubers. Luciano Sunset Swim does NOT smell 90-95% close to Louis Vuitton's Afternoon Swim as some would have you believe; it's closer to 75% like the original. It's not repulsive, but it's just not for me.
Payment, shipping, and delivery time were all excellent with this company, however. My fragrance bottle was packaged well and securely for shipment. I live in the southeast US, and processing & shipping times were very short, considering this item had to ship from Canada.
I would definitely order from this company again, but I'll just be more selective about whose product opinion I follow.

Date of experience: April 4, 2024

Thumbnail of user dequanj
North Carolina
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Fragrance buy is awesome! They have an incredible selection of products. The promotions, loyalty program, and rare fragrances are only the best. Highly recommended for great deals and hard to find fragrances.

Products used:
Mancera Hindu Kush
Mancera Aoud Lemon Mint

Service
Value
Shipping
Quality

Date of experience: January 25, 2023

Thumbnail of user robertj3407
New York
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I purchased 5 bottles of men's cologne. It was my first purchase from FragranceBuy. The prices and selection are excellent. As a US-based customer I was worried about the potential for delays at Customs but my order arrived in less than a week.

Date of experience: April 2, 2024

Thumbnail of user patriceb275
Maryland
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

I have no complaints what's so ever. Nobody around can match Fragrancebuy.ca prices. If they can beat prices, it may be to good to be true.

Date of experience: July 18, 2024

Thumbnail of user dennisb1763
Canada
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Received our recent order, box in good shape, bottle not so much. The lid was damp and the bottle wasn't full - likely a quality control issue at the factory.

Great customer service though took care of that matter and made sure we were satisfied! A+

Date of experience: March 26, 2024

Thumbnail of user teemcgeem
Canada
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Excellent communication, packaged well, fast shipping!😁😁😁

Date of experience: August 6, 2024

Thumbnail of user johnm14256
Alabama
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I love the experience of buying y'all's fragrances, they're the cheapest around. I plan to buy from y'all for years to come, building my collection along the way. The only downside is you might have to wait a week till I get the fragrances, but I don't have a problem with it.

Thank y'all so much for all y'all do!

- John

Date of experience: April 7, 2024

Thumbnail of user davidv2366
Ecuador
1 review
0 helpful votes
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August 4th, 2024
Verified purchase
• Updated review

Very proud to have made this decision, an unmissable and impressive bottle from the Orto Parisi collection.

Date of experience: July 25, 2024

Bergamask is GOD.
January 4th, 2025
Verified purchase
• Previous review

Justo lo que estaba esperando de un perfume de Alessandro Gualtieri, muy emocionado por conocer más de sus obras de arte.

Date of experience: January 4, 2025

The Titanic in my house.
May 15th, 2024
Verified purchase
• Previous review

Excellent buy. It was everything I expected, the smell I still have to discover, finish understanding, but between so much brine and mineral. I feel like, seriously... The Titanic came into my house.

Shipping times and conditions of the perfume: 10/10.

Date of experience: May 5, 2024

Thumbnail of user ismaelv42
California
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

First time ordering from this site. Extremely satisfied with what I bought and the delivery. Everything was in perfect condition. Packaged well. I felt like it was delivered fairly quick too. My new favorite site to shop for colognes.

Date of experience: February 9, 2024

Thumbnail of user marionh180
Georgia
2 reviews
0 helpful votes
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May 28th, 2024
Verified purchase

Was searching for a Xerjoff exclusive, very hard to find and frag buy had it and I was so elated! The frag is great and so is the service from Fragrancebuy.ca, will continue to support the site for sure.

Date of experience: May 18, 2024

Thumbnail of user devinw174
New York
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Fragrance Buy has been my go-to since picking up this crazy hobby a few months ago. Because of their selection and awesome prices, I have been able to pick far more fragrances than I would've been able to if I were shopping retail.

Products used:
Fragrances

Service
Value
Shipping

Date of experience: December 19, 2023

Thumbnail of user jordanl562
Canada
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Fast delivery and excellent condition, i really recommend using fragrance buy, also came with samples

Date of experience: July 14, 2024

Thumbnail of user williamd4159
Canada
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Excellent as always, have been using your service for years and i have always been s

Date of experience: August 5, 2024

Thumbnail of user amandac2753
New York
1 review
2 helpful votes
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March 27th, 2024
Verified purchase

I have had only bad experiences with other fragrance sites and this is the first time I got my order fast, well packaged, authentic product, shipping updates and reliable customer service and I am in the US. wow.

Date of experience: March 17, 2024

Thumbnail of user germanalexisa
Colombia
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

I am very grateful to fragrancebuy for the excellent service they provide, since everything has arrived in perfect condition and on time. I hope to be able to buy the ones I have on my wish list soon.

Tip for consumers:
Excellent option when buying perfumes, they have a lot of variety and competitive prices

Products used:
Fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2023

Thumbnail of user scotth2852
California
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Fed ex stated would be delivered on 4/9, then states has operational problem and will be delivered on 4/11. Today is 4/11 end of day and fed ex states possibly tomorrow. At this point i am almost ready to ask for refund.

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 11, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Scott, we truly apologize for the delivery delay you are facing with FedEx and the frustration, inconvenience, and disappointment this has caused. We kindly reached out via email and we kindly await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user mige
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Great selection of fragrances, great prices, excellent Service, will definitely buy again!

Date of experience: August 4, 2024

Thumbnail of user yolea
Canada
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

I have always received great service. Fragrances are well packaged and arrive quickly. I have recommended Fragrancebuy to many.

Date of experience: July 16, 2024

Excellent Service
January 18th, 2023
Verified purchase
• Previous review

I have always found great prices and fast delivery with Fragrancbuy. Orders haved arrived in perfect condition.

Date of experience: January 18, 2023

Thumbnail of user alejandrob212
California
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

I have ordered so many times from FragranceBuy.ca and never had a single issue. I highly recommend buying from here.

Date of experience: July 15, 2024

Great service
June 20th, 2024
Verified purchase
• Previous review

I had ordered more than 10 times during this last 6 months. I never experience any issues with my orders or any authenticity concerns. The prices are amazing, I don't think I can go back to pay full retail prices again.

Date of experience: June 10, 2024

Thumbnail of user davidr6825
Mexico
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

I bought three fragrances from them and they came very well packaged inside a red box along with a free sample fragrance (10 ml). All fragrances in top notch condition and 100% original (I verified the batch code). On the other hand, FedEx took 9 days to deliver my package with only a couple online tracking updates, but that's another story

Date of experience: January 12, 2024

Thumbnail of user tayyaba12
Canada
1 review
1 helpful vote
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January 5th, 2024
Verified purchase

I was apprehensive about buying fragrances online. After reading what others had to say about Fragrance Buy on Reddit, I took a leap of faith and ordered two fragrances. I am very impressed by their service, pricing, packaging, and delivery time. Products are authentic as I have bought these same fragrances multiple times in the past from stores, and there is no difference! I will definitely be ordering again.

Date of experience: January 5, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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