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FragranceBuy has a rating of 4.7 stars from 6,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I have bought a lot of fragrances from this merchant and so far I haven't had with any orders that were fulfilled. However, recently I have had 2 orders getting cancelled a few days after getting the confirmation. I realize sometimes items go out of stock, but if an order is confirmed, I expect it to be fulfilled.
Date of experience: March 23, 2023
The pricing is excellent on most products.
I ordered 5 products. It was delivered on time and very well packaged, in a good shipping box. None of the 5 product boxes had any obvious signs that they had travelled.
Date of experience: September 28, 2023
I had been having a hard time finding this particular perfume so I was thrilled to find it here and at a reasonable price. The bottle arrived quickly and in perfect shape. I will be purchasing from here again!
Date of experience: March 30, 2023
Been buying from this store for almost a year, and I've never been disappointed by a delivery. Solid buying and delivery experience, and their sales are awesome. Just really happy I found this store.
Date of experience: June 3, 2024
Made a quick order online for a Kismet Angel perfume, and it came by with no issues. Tracking the delivery was easy as well.
Date of experience: August 10, 2023
You guys have the best shipping experience and the best selection to pick from and reliable service.
Thank you
David
Date of experience: July 6, 2024
Very satisfied with overall service from fragbuy... Tracking n emails n deliveries were on time n well package. Thanks
Date of experience: August 15, 2024
In today's day and age everything is online. If I had to make a website suggestion it would be to describe the fragrance example floral like other websites do. I had to rely on peoples reviews to have an idea of the scent. I believe it would in courage people to buy more new to them scents. I have ordered in the past but this is the first time I have had a problem with my order. One of my perfumes was damaged in shipping. I sent an email and it was replied to promptly with excellent customer service. I tell everyone about my positive experience. Highly recommend ordering from this company
Date of experience: November 12, 2023
Only place I could find an old perfume at acceptable price. Order was easy and delivery was in reasonable able time frame. Product came without damages and I was notified along the way when to expect the parcel.
Will gladly go back to order more …
Date of experience: October 2, 2023
Not happy with the perfume. I have used EDT Pasha for a long time and went to order EDP which seems to be really artificial.
Not happy with this buy at all, wish if i could return or exchange with other perfume. Think my money wasted.
Date of experience: January 7, 2023
I'm afraid I had a bad customer service experience recently. My fragrance was delivered to the wrong address. Within less than five minutes after placing the order I emailed your customer service informing them not to deliver at the checkout address. My instructions were ignored. Instead, my order was sent to the wrong address. Your customer service is poor. Why do you ask customers to contact you if they need help?
* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Prompt delivery. Great selection. A little disappointed in the quality of the product given the cost.
Date of experience: August 12, 2024
You guys at fragrance buy never disappoint!
Always the best service, excellent shipping time and earliest availability of latest fragrance release. Prices are the best among other competitors. Five stars
Date of experience: January 5, 2023
Perfumes delivered on time. I was very happy because I was traveling out of the country and I needed to go with the perfume.
Date of experience: July 8, 2024
Great selection, delivered super fast and of course the prices are great; that's why I shop here 👍
Date of experience: August 23, 2024
They have a great selection of fragrances and prices. Their rewards program is the best. Even better customer service. If there is an issue with your order they will fix it and they are highly responsive when you email them. Overall the best place to go to for fragrances.
Date of experience: March 31, 2023
As always, quick easy and affordable prices.
Great selection as well
Date of experience: September 1, 2024
Always have an awesome experience buying from here. I buy monthly and as always, awesome convenience and service.
Date of experience: November 6, 2023
I chose UPS service for shipping because they send things to a convenient drop point when I'm not available. FB went out of their way to make things right, and provided excellent customer service in having the package redirected.
Date of experience: November 12, 2023
The fragrance arrived in perfection condition (the box was a little damaged, but it's hard to avoid that with shipping), and it was shipped and delivered really quickly as well, which is heavily appreciated. The sample on top of the fragrance was also a great touch, thank you.
Another wonderful element was the pricing, as the deal was unbelievable for the amount of ml, please keep up these types of pricing!
Date of experience: September 3, 2023
Shipping was great. My bottle was perfect. I'm actually excited to continue my journey with this brand and this site.
Date of experience: July 7, 2024
I have ordered four fragrances over the past couple years, and all arrived promptly and as described. The prices are great, and the fragrances are legit.
Date of experience: June 4, 2024
Prices and customer service is always great. The ordering process was seamless, and my package arrived promptly, securely packaged to ensure the fragrance remained in perfect condition. I appreciated the attention to detail and the care taken in delivering a top-notch customer experience.
Date of experience: October 30, 2023
Great service as always! Quick delivery and great price.
Date of experience: September 27, 2022
I order multiple units of Charlie Blue from Fragrance Buy and am extremely pleased with the price and service. I live in cow country so obtaining items is difficult. Fragrance Buy makes ordering seamless.
Date of experience: December 10, 2023
Good prices and selection, easy to navigate through their website. Slow shipping process at a high cost. If the overall time for an order would take 3 business days to deliver in the US it would justify the price charged for shipping.
Date of experience: June 18, 2023
This is my second order from this company and first at a new address. I was happy to actually receive this order at my doorstep instead of having to go to the post office to pick it up.
The scents I ordered were blind buys and both are amazing.
The delivery was very fast and unlike another site I used to order from who tried to deliver but failed and was returned, I will be ordering from this site again!
Date of experience: December 25, 2023
Admittedly I was a bit hesitant to buy outside of the US, expecting a very long time before getting my bottles.
Nope! Such speedy service and professional tracking and delivery.
And also on sale!
I hope to purchase many more in the future and will spread the word to my fragrant friends too. A+++++++++
Date of experience: March 3, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Aaron, we sincerely apologize for initiating a return to sender for your order and the frustration, inconvenience, and disappointment caused. I'm afraid we are unable to redirect packages to a different address than the one from checkout for safety and security reasons, our apologies for this. We issued a full refund on March 14th after the package arrived back to our facility in Ontario. We reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team