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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,061
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user sofiai23
Canada
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

It arrived in less than a day of ordering! I bought a tester and I had heard they might come without caps or have tester written on the bottle. I was so happy when I saw the cap and no tester written on the bottle. It was all well packaged too. Will definitely be purchasing my future fragrance from here!

Date of experience: September 8, 2023

Thumbnail of user lucym475
Canada
2 reviews
0 helpful votes
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October 24th, 2023
Verified purchase

After years of wearing the same perfume, decided to go with Vera Wang and I'm glad I did! Love the scent, it's not too drastic but it's subtle and that's usually what I like wearing in a perfume. Shipping was fast and the price was amazing!

Date of experience: October 24, 2023

Thumbnail of user robertw5256
Texas
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Great products and arrival time was great. I loved all the new colognes I recorded from here. The sections were quite a lot to choose from. Sounds up getting some middle eastern fragrances which I was wanting to try it and they arrived safe and sound.

Date of experience: May 5, 2023

Thumbnail of user jumeelm
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Fragrance Buy sells real fragrances, they put effort and care into the packaging for your perfumes, and the shipping is relatively quick.

As a result, I was a pleased customer.

Service
Value
Shipping
Quality

Date of experience: April 22, 2024

Thumbnail of user arlane2
Texas
1 review
0 helpful votes
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July 28th, 2024
Verified purchase
• Updated review

I've had several transactions with fragrancebuy, and they never fail!
Selection: 10
Price: 10
Packaging: 10
Speed: 10
It's always a pleasure dealing with this company.

Date of experience: July 18, 2024

Repeat customer
April 30th, 2024
Verified purchase
• Previous review

I have purchased from fragrancebuy several times, and have had the best experience. Love the selections, love the prices, and love to see those little red boxes on my doorstep!

Date of experience: April 20, 2024

Customer service 10/10
March 13th, 2023
Verified purchase
• Previous review

My order came promptly, and in great condition. I had an issue understanding the conversion process. Wrote an email and was quickly responded with an explanation. Looking forward to many more purchases!

Date of experience: March 13, 2023

Thumbnail of user sherellef2
Virginia
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Been shopping for fragrances almost exclusively at fragrancebuy for about a year now. The prices are almost always the lowest and the fragrances are always 100 percent authentic. Packaging is done with care, so much so that've never received a damaged product. Shipping time is usually standard and sometimes earlier than expected. My shopping experience continues to meet expectations and I'll continue to shop at fragrancebuy for a long time to come. Oh! Totally love the rewards program! Excellent perks!

Date of experience: November 4, 2023

Thumbnail of user tonib557
Georgia
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

Since I've learned about fragbuyca I have not bought from another site. Although they're in
Canada shipping to the US is more fast than ordering from places here in the US. The times I've emailed them, they have responded within 24 hours. I would never ever shop anywhere else. Their prices are unbelievable and I love their point system and how you can redeem for gift cards towards your purchase that are stackable. The fragrances are always fresh(not expired like some companies) and what you order you actually get! I pray they never go out of business! And let me not forget to mention their top tier packaging that's exactly like LV! I've literally ordered over 25+ niche fragrances from them! Waiting on 4 more bottles now. No one can beat their prices!

Products used:
I order all fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2024

Thumbnail of user julienm51
Canada
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

I've ordered several times from FragranceBuy.ca and the service is great. It's an A+ from me.
Only authentic fragrances, shipping is always fast, and the items are always well packaged (i.e., good protection).
I've also ordered some more expensive "niche" fragrances from FB, which made me a little nervous at first because of the high price of some if these items, but in the end, I'm very satisfied: you always get authentic items with FB!

Date of experience: January 25, 2023

Thumbnail of user amitp120
Georgia
1 review
1 helpful vote
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February 3rd, 2024
Verified purchase
• Updated review

I've been sopping this site over two years now and I have never had a hiccup in what I have ordered. The fragrances are authentic. The shipping is fast and the service is awesome I highly recommend them.

Date of experience: February 3, 2024

Awesome
March 21st, 2023
Verified purchase
• Previous review

I've been shopping with them for a little over a year now and they've never let me down whenever they're out of something they have a option to pick to let you know as soon as it comes in stock and they do I'm never going to anybody else to shop for my colognes.

Date of experience: March 21, 2023

Thumbnail of user markh4918
Mark Z.
California
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I enjoy buying from Fragbuy as their prices are the best online but the shipping time is way too slow. I stopped doing business with Fragrance.net because of how slow their shipping time was. I'm hoping Fragbuy can at least ship the orders faster in the future. I believe it took mine a week after I purchased it before it even left the warehouse.

Date of experience: November 14, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Mark, we sincerely apologize for the slow processing time during our 10th Anniversary Sale and the frustration and inconvenience caused. We followed up on November 21st and we await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user michaele2514
Missouri
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Always check out this site for availability and options which they had something in particular I was looking for. They got it shipped out quickly and made it an easy purchase. Will use again in the future.

Date of experience: December 3, 2023

Thumbnail of user shannonl634
Canada
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Ive been ordering for a few yrs, and Ive never had a bad experience. So easy, prices are great, and delivery is incredible. Cant be faster.
I only buy my perfum through this company. 100% recommend this company. Thank you Fragrance Buy.

Date of experience: April 25, 2023

Thumbnail of user brucea547
Canada
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I have purchased from Fragrance Buy twice in the last 6 months. Both transactions went great! My purchases arrived quickly, and in perfect condition! I would recommend them highly! I look forward to future purchases from them!

Date of experience: December 3, 2023

Thumbnail of user robertm7512
New York
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I prefer to speak to someone when I have a question. Don't like to boot up my computer to ask a question. Too many companies prefer to be informal with the customers that keep them in business. I tried calling several times that day but nobody answered. Instead I was forced to send an email and wait 24 hours for a response. Then a second question was answered in another 24 hours. I'm old school, don't like doing business that way

Date of experience: January 4, 2023

Thumbnail of user brucer570
Georgia
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Fragrance Buy has a great selection of frags and excellent prices. Only gripe I have is the time it takes to ship. Not sure if it's Fed Ex just not picking up in a timely manner but my last order did not get picked up for four days after the shipping label was created. I thought USPS was bad but Fed Ex may be worse. Overall, love Fragrance Buy and will continue to be a loyal customer.

Date of experience: February 24, 2023

Thumbnail of user brentb568
Minnesota
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Prices, speed of shipping out, delivery time and packaging are all among the best in the business. FragranceBuy is always in the top 2-3 sites I check. Not surprising as most Canadian companies I have bought from are top-class and well managed.

Date of experience: September 3, 2023

Thumbnail of user stuartm387
Canada
1 review
2 helpful votes
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December 28th, 2023
Verified purchase

I sent an email asking about my order which I havent heard anything about in over a week but instead I got this. I certainly understand black Friday delays but it's been over a week which is a long time for you guys so I got a but anxious. Instead I got this. I used to work in IT and I understand automation, but surely you could have disabled this knowing you were going to be backed up because of black Friday. Heck, I still haven't heard anything about my order either and it has been 8 days.

Date of experience: December 4, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Stuart, we sincerely apologize for the delay in shipping out your order and the frustration, disappointment, and inconvenience caused. We reached out on December 5th and we await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user elainer414
Costa Rica
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I placed an order from Costa Rica to be delivered to my sister's house in Canada and the order was processed exactly as expected. I am very satisfied. I can't wait to get my perfume when I visit in a couple of weeks!

Date of experience: May 1, 2023

Thumbnail of user rianj7
Canada
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

My order came very fast, just as described and fully authentic.
2nd order was damaged by shipping company which lead to a bottle being broken. I e-mailed customer service and they dealt with it right away. Even after hours. I couldn't believe it. Unreal customer service.

Date of experience: February 5, 2024

Thumbnail of user carlosd503
California
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

My shopping was good and I got items I wanted that was left. So many scents are always out of stock. That can get annoying.
This time, there was 2 codes for discounts. I put one in for a second discount on a fragrance and the other code for free shipping.
Well I was charged shipping and that was annoying.

Date of experience: December 14, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hi Carlos, our sincere apologies for any misunderstanding regarding free shipping on your order, out of stock products and the disappointment and frustration caused. We reached out via email and we kindly await your response on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user jeffreyc1532
Florida
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

My PDM Layton was damaged upon receiving. It appears to have come from the factory with a broken sprayer. The perfume leaked from the bottle and the bottle was nearly empty. I hope there is no difficulty getting a replacement..

Date of experience: November 16, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Jeffrey, we truly apologize for your Layton arriving damaged and for the frustration, inconvenience and disappointment this has caused. We understand how concerning it must be to find the bottle nearly empty. We kindly reached out on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user vyrakdavids
California
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase
• Updated review

When I ordered I usually use the Shop app to track my orders but the tracking id was kind of separated from my order. The delivery guy ended up switching my package with the neighbors. And one of my fragrances came assembled with cheap glue so it was kind of falling apart.

Date of experience: December 3, 2023

First time buying
February 1st, 2023
Verified purchase
• Previous review

Delivery took around a week but besides that the prices are really good and from what I can tell the fragrances are authentic and smell great. The packaging was also very nice and secure

Date of experience: February 1, 2023

Thumbnail of user martham1721
Washington
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I am so happy with my Purchase! It got on time and everything was nicely packed and delivered! Thanks

Date of experience: July 26, 2024

Thumbnail of user surinders28
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

I tried this website for first time and experience blows a lot better than other websites I have tried. Packaging quality is amazing and I loved the fragrance i bought. I will definitely buy more from here.

Date of experience: August 17, 2023

Thumbnail of user charlieb566
South Carolina
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

The ordering process was easy. The item I wanted was out of stock, but I received an email when it was available. Shipping to the US was timely and accurate. Will definitely order again from this company.

Date of experience: February 24, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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