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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,060
Neutral
13
Negative
103
View ratings trends
114
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How would you rate FragranceBuy?

Reviews (6,132)

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Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (557) rewards program (35)
Thumbnail of user sha18
Canada
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

My experience with fragbuy has been nothing short of amazing. Awesome prices on designer and nicker perfumes and fast delivery.
Issues are also quickly sorted out. Not that I've had many.
I recommend this site to my friends all the time.
Will continue to shop from here :)

Date of experience: January 17, 2023

Thumbnail of user lashondaa9
Texas
2 reviews
0 helpful votes
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December 14th, 2023
Verified purchase
• Updated review

I love your website and the shopping experience. I have placed several orders over the years and I love when my red box arrives. One time I ordered so much there was no red box but everything was present. Shipping is usually reasonable and the prices listed are fair

Date of experience: December 14, 2023

Great products
November 11th, 2023
Verified purchase
• Previous review

Placed a few large orders and my first package arrived nicely packaged and intact. Nice surprise coming home to!

Date of experience: November 11, 2023

Thumbnail of user mrs593
Canada
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Wonderful experience deal with fragrancebiy.ca, as one of my bottle was damaged. They refunded it right away. All the other ones are really great! Fragrancebuy.ca would be my go to website for now on! Thanks a million

Products used:
ASAD, 9 PM

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2023

Thumbnail of user bbb58
Canada
1 review
1 helpful vote
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June 13th, 2024
Verified purchase

Order 7 perfumes, non of them are authentic perfumes. Swiss Arabian Shaghaf Oud Tonka, Paris Corner Emir Valar Rifaaqat, Armaf Tres Jour (Ange Ou Demon Twist, Armaf La Rosa, Armaf Club Nuit Intense Women, Armaf Club De Nuit Untold (Red, Armaf Just Jack Simply Blanc,
Spend $305.35 on garbage! Wasted my money. They do not sell authentic quality. Not happy with the company at all. Buyer beware

Tip for consumers:
Buyer beware

Products used:
Haven’t heard back from customer service

* FragranceBuy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Brenda, we truly apologize for the scent issue you are facing with the 7 fragrances from your order and the frustration, inconvenience, and disappointment this has caused.

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We look forward to hearing back and resolving on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user tracerm
Canada
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

It's hard to find penhaligon coveted duchess rose. It's $400 on etiket, and no other place to buy. Here, it's only 315! Shipping using fedex is super fast.

Hope fragrancebuyca has more rare gem in the future.

Date of experience: November 19, 2023

Thumbnail of user patricko603
West Virginia
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

It's always a pleasure to do business with Fragrancebuy.ca. I'm nearly always amazed at the extraordinary prices and availability of in demand fragrances. Shipping times are often better than many domestic US companies. I often wish Fragrancebuy would sell men's outerwear as well. You can't have everything, I suppose.

Date of experience: September 21, 2023

Thumbnail of user nunoc32
Canada
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

I've ordered before many times and usually my package arrives within 2 or 3 business days, if not a holiday. I was totally stunned when I placed an order around 9am and wow it got delivered the same day. And happy with my purchases once again. It's legit it's not knockoffs if you do have a bad bottle which can be expected even if you go to a high chain retail store it can happen, I have not in my experience. But I do know the CS will take care of it as soon they get the word. They reply quickly and solve the matter promptly. Been ordering through them now at least 8 yrs. Only thing wish they could put in a small little samples with the purchases

Date of experience: May 28, 2023

Thumbnail of user derekr320
Oregon
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Love FragranceBuy, they're timely, and professional. However, their shipping partner for US deliveries is lackluster. Between constantly delayed shipping, and my last delivery arriving in a completely soaked box (the way it was handed to me by the driver) is pretty annoying. I thought my fragrances had broken, but they were in great shape besides being soaked with water.

Date of experience: January 21, 2023

Thumbnail of user stephenh2046
Washington
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

First off, I have a fairly sizable fragrance collection (about 300 full size bottles, designer, niche, and independent). I've bought from at least 12 different online discounter, and I've been buying from FragranceBuy.ca for a few years now. Considering I'm in the US and they're in Canada, shipping is still pretty fast. The prices are consistently at or very near the cheapest anywhere, and with their bonus savings available to the "Fragbuy Crew" (their loyalty program) I'm able to pet much always either get free shipping, or save an extra 10% (or even more). I shop around. I look at prices on all their competitors; yet, I've bought from fragrancebuy more than any other discounter. That should tell you something about how good they are.

Date of experience: February 9, 2023

Thumbnail of user ckj5
North Carolina
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

I regularly use Fragrancebuy for my scent purchases. They arrive within 5 business days, are carefully shipped and no complaints! I especially like the wishlist and ability to get an email if something returns to stock. Order with confidence!

Date of experience: June 18, 2023

Thumbnail of user mr.erica.r
New York
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

This was my first time ordering from FragranceBuy.ca; & after over 2 years of being a registered user of the site, I finally pulled the trigger & made a purchase. Excellent!,There's No Other Way To Describe This Experience! From The Streamline of the Website, The Selections, The Pricing, The Checkout options, the Communication to the great Packaging, the Shipping & Delivery of my Order, which included a freebie! (thanks by the way) was all nothing short of how all companies should aspire to operate, conduct themselves & treat their customers. This was a true pleasure indeed. Thank-You FragranceBuy.ca, it appears that you gained a lifelong customer. Keep up the superb work ethic & fantastic customer service.

Date of experience: February 9, 2023

Thumbnail of user sergiom136
Maryland
3 reviews
0 helpful votes
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November 6th, 2023
Verified purchase

Dealing with FragranceBuy is always good. Service is great and the packages are sent in secure and sturdy boxes. The carry most things I look for but need to get a vintage section for frags heads like us that love our vintages

Date of experience: November 6, 2023

Thumbnail of user robertr4964
California
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

The reason why I chose this fragrance among all other Invictus' offerings is because this is a refreshing departure to the bubble gummy, super sweet and most times cloying scent that the Invictus line is known for with the exception of Invictus Aqua 2016 which is now sadly discontinued.
The sciage and longevity is exceptional on my skin, easily above 10 hours and on my clothes until I wash them.
This is just a devine scent which is fresh, great for any occasion, office safe and a huge compliment getter.
Fragrance Buy was exceptional at delivering it in record time, all items they sell are the real McCoy, it arrived exactly as described and in perfect condition.
I have never had a problem with this company since I started ordering products from them over 2 years ago, and I will gladly continue ordering delectable fragrances for years to come.
Thank you Fragrance Buy!
Robert R.
Toronto, Canada

Date of experience: August 6, 2023

Thumbnail of user liliab19
Canada
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Every time I visit the website, I feel like Ali Baba while he's entering the cave. I wish my pockets were infinite, so I can treat myself with every fragrance I wish to have. Otherwise, I love everything about FragranceBuy. The features, the prices, the choices, the alerts and the fast delivery. Thank you for making me travel through scents.

Date of experience: December 25, 2023

Thumbnail of user erichs76
Oregon
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

I recently ordered Parfums De Marly Kalan and Herod. My order came quickly and both were 100% authentic. One of the best discount fragrance sites out there. I will definitely be ordering more bottles through Fragrance Buy!

Date of experience: September 4, 2023

Thumbnail of user gregoryc1032
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I love purchasing from FragranceBuy CA
The prices can't be beat.
Shipping is always fast and secure
Definitely will be purchasing more fragrances to add to my collection.

Date of experience: June 3, 2024

Paris Corner
December 25th, 2022
Verified purchase
• Previous review

Great service. Will definitely purchase again from you guys!

Date of experience: December 25, 2022

Thumbnail of user darias52
Canada
1 review
0 helpful votes
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December 25th, 2023
Verified purchase
• Updated review

I enjoy my experience with Fragbuy. They have all perfumes available and when those aren't in stock, I will always receive an email. Their coupons help me save each time on shipping and the delivery is VERY quick to Alberta. The wide variety of choice and great service is the best at Fragbuy. I filled up my collection with long-time wanted perfumes in a few months. Thank you!

Date of experience: December 25, 2023

Quick and reliable!
October 28th, 2022
Verified purchase
• Previous review

Thank you for authentic fragrances I have been looking for a long time. The packaging was sealed and delivery was quicker than expected. I am already planning my second order!

Date of experience: October 28, 2022

Thumbnail of user marsherf
TT
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

I'm a very satisfied customer. Your service thus far has been empeccable. Your samples are always a very nice surprise with my insurance purchase. I look forward to more purchases in the future. Thank you FragranceBuy.

Date of experience: August 28, 2023

Thumbnail of user michaelr5801
Washington
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I probably spend way too much time on the website, adding things to my wish list. When I get those emails that a fragrance I've been looking for is re-stocked I end up tossing in a few more that I wanted into the shipment because it just makes sense- great pricing and things that I can't find everywhere.
I also trust fragrancebuy more than Amazon- I might be able to get it quicker on azon, but it will be more expensive and the third party seller is someone I've never heard of... I'd rather use FB.ca and get it from a trusted source, even if it takes around 2 weeks on average to get my package (due to customs).

Date of experience: April 6, 2023

Thumbnail of user adedejis2
Ohio
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Had been looking for amoroud wetstone. I was emailed that it was in stock and was able to snag one before it sold out again. Many sites take your email but you never hear from them. I've bought many fragrances from here. They do not disappoint:)

Date of experience: September 16, 2023

Thumbnail of user sperob2
Canada
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Always happy to purchase from FragranceBuy. Fast and secure shipping. Plenty of fragrances to choice from. 100 % Legitimate Fragrances. Wonderful Customer Service. Have been using this site the last 3 plus years and have spend thousands of dollars with no concerns or regrets to continue my Fragrance Journey the last 34 years and close to 550 bottles. Well done FragranceBuy.

Date of experience: December 14, 2023

Thumbnail of user tonan3
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Bought Nina Ricci Soleil, I couldn't find this release anywhere because it was limited edition. But after being on my Wishlist for 6 months I finally got an email that it was restocked. Very satisfied with my purchased, always fast delivery.

Date of experience: March 20, 2023

Thumbnail of user davidm9429
Massachusetts
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

My Order was never Recieved,and Ive emailed and called, But havent had any success with getting in contact with anyone about my package in regards to replacing the missing items,after ive made numerous of purchases from company.ill never waste money again with a company that doesnt satisfy there Loyal customer.

Date of experience: May 15, 2023

Thumbnail of user andrewt1281
Canada
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Fragbuy is a legit and high quality Fragrance site. I've bought several colognes from them. They have all arrived in pristine and great condition and the tracking service is phenomenal with accurate delivery times. Will definitely support Fragbuy in the future.

Date of experience: December 30, 2022

Thumbnail of user kokoc4
Canada
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

I received everything perfectly
I can't stop my frag-addict.
I don't like blind buy cz it's based on reviews and notes.
But so far I'm impressed.
Also i was too rude with the Customer service and they were so patient and great respect.
I love fragrance buy
And I apologise for you all.
After my first spray I calm down.
Please forgive me
Love you fragrance buy

Date of experience: June 7, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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